It's just a good vibe - the trainers are really helpful and lovely, I can't name everyone but Rozsa, Weronika, Nathan and Martin have all been stand out for me
Company replied
Location
Switch locationJackson House, NE8 1ED Gateshead, Queens, US
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This would have been a 5 star rating but for the broken flashing light as you enter the male changing facility. This has now been like this for some days and the initial warning notice has since disap... See more
Its a good overall gym but recently it seems to be being neglected. A few machines either dont work full stop or are faulty and the gym equipment has issues with broken seats. Just seems that manageme... See more
Company replied
Gym is often clean and well run but there are a few people who don't seem to know what they are doing and will end up hurt or just there to watch woman... I've seen it blatantly on a few occasions. O... See more
Company replied
Company details
About PureGym UK - Gateshead
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Jackson House, NE8 1ED, Gateshead, Queens, United States
3.8
Great
121 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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It's just a good vibe
It's just a good vibe - the trainers are really helpful and lovely, I can't name everyone but Rozsa, Weronika, Nathan and Martin have all been stand out for me
4 November 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi there - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great gym to use very friendly…
Great gym to use very friendly atmosphere
22 September 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi Warren - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Reply from PureGym UK - Gateshead
Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Sadly nothing the staff and managers…
Sadly nothing the staff and managers can do but the gym itself is in a run down building that isn’t really a great layout for a gym. With limited equipment it makes standing around a regular part of your workout. Again the staff and managers were excellent but are let down massively by the facilities themselves
29 July 2025
Reply from PureGym UK - Gateshead
Hi Rob -Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. We are always looking to make improvements to give our members the very best and we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Waste of time can't even invite a…
Waste of time can't even invite a friend as the links kept coming as error
26 July 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi Izuchukwu. Thanks for taking the time to leave this review, we are sorry to see it is 1 star.
We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.
You can contact them at member.services@puregym.com. and our team will be back in touch as soon as they can.
You can also head to our Help Centre for some useful FAQs in the meantime: https://www.puregym.com/help-centre/
Thanks, PureGym
PureGym acted very sympathetically to…
PureGym acted very sympathetically to my temporary incapacity & suspended by membership without payment. As they were entitled to charge me for frozen membership this was a highly positive response from them. I would highly recommend PureGym.
18 July 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi Christine - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Enjoy your workouts! Thanks, PureGym
Excellent range of equipment
Excellent range of equipment. Very clean. Not busy during the morning.
24 June 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi John - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - Gateshead
Hi Steve - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals!
First time I’ve came and my code isn’t…
First time I’ve came and my code isn’t working to get in the gym. 4am.
29 April 2025
Reply from PureGym UK - Gateshead
Hi Liam - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star and that this was your experience. We strive to provide the best service possible, and your feedback is important to us. If you do need any further support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Very simple and straightforward…
Very simple and straightforward…. Joined on the morning was in the gym by the afternoon! Loved the discount too!
26 April 2025
Reply from PureGym UK - Gateshead
Hi Kate - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
The place is fantastic if your not a lazy person
The place is fantastic if your not a member and live in Gateshead your missing out it has everything you need and is open 24/7 all week join and find out you will not be disappointed Stephen woo hoo
25 April 2025
Unprompted review
Reply from PureGym UK - Gateshead
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Personal trainers put so loud music in…
Personal trainers put so loud music in the treadmill place .
A lot of missing machines
11 March 2025
Reply from PureGym UK - Gateshead
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
Regarding the equipment, we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Great Gyms
Lots of good equipment, the app is great for first time gym goers to give people a good plan, the exercises they give you are great for different skill levels. Only problem is in my area they are a bit out of the way so hard to just nip to a gym.
1 February 2025
Reply from PureGym UK - Gateshead
Hi Connor, Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Our app has lots of features so that members can get the most out of their membership.
We are always looking to add new clubs!
Please keep an eye out online via www.puregym.com/gyms/
We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Gateshead
Hi Matteo - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Has everything I need to lose…
Has everything I need to lose weight,easy access to get in early in the morning and I’m not stuck to a contract
28 January 2025
Reply from PureGym UK - Gateshead
Hi Ryan - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Dont care about sexual harassment
Me and a friend reached out about a member of this gym sexually harrassing us on social media and on the way into the gym. We emailed in to express concern and report this member bit they never cared enough yo do anything about it! So uncomfortable having to go and see the same member. We have not been back since.
19 October 2024
Reply from PureGym UK - Gateshead
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym.
Really easy to sign and information…
Really easy to sign and information around options very clear
1 October 2024
Reply from PureGym UK - Gateshead
Hi Mark - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We couldn't agree more on that one; we know flexibility is important to our members and we are here to provide! Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Where have all the machines gone?
Where have all the machines gone? I haven't been here in a while and was shocked by the lack of basic equipment / machinery that this place used to be full of! Might have to cancel my membership which would be a shame after 5 years!
23 August 2024
Unprompted review
Reply from PureGym UK - Gateshead
Hi Jenny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
worst gym experience, WHAT GYM HAS NO MUSIC?
worst gym experience, basic equitment attachments scatterd everywhere couldnt find equitment i needed, what gym has no music? felt like i was in a morge not a gym no atmosphere no wonder its so cheap a month came her as i recently went to gym group ajd hated it pure gym is gym group without the music, if you want a good gym find your nearest bodybuilding gym and go to it not pure gym may be more expensive but you pay for the experience and the machines
15 July 2024
Reply from PureGym UK - Gateshead
Hi Rhys. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Regarding the points raised, we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We want to create a lively atmosphere and can anyone resist loud music that gets them ready to smash an intense workout!? Thanks, PureGym
Reply from PureGym UK - Gateshead
Hey Justin - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
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