PureGym UK - Ebbw Vale Reviews 24

TrustScore 4.5 out of 5

4.3

Unit 3 – 5 The Walk, Ebbw Vale, NP23 6DL Blaenau Gwent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent gym. Range of equipment available in my local gym is outstanding. Very friendly staff, especially Kayleigh. Am staying at the Ebbw Vale PureGym ☺️☺️☺️

Rated 3 out of 5 stars

Doesn’t have proper changing rooms, just tiny cubicles, lockers are limited and no scales to weigh yourself on. Quite small in comparison to other pure gyms. Glad I only got a day pass, not for me thi... See more

Company replied

Rated 1 out of 5 stars

right after attempting to pay it says, “ We've had a problem signing you up; please contact member services who can help out.” don’t know if it’s worked

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Ebbw Vale

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 3 – 5 The Walk, Ebbw Vale, NP23 6DL, Blaenau Gwent, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant gym ana perfect of you want…

Brilliant gym, perfect if you want to go and work out in your own time at your own pace open 24 hours 👍

21 July 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Beth - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the 24/7 access! Thanks, PureGym

Rated 5 out of 5 stars

Great staff

Great staff , good atmosphere

12 June 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Marcia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Give it a go…

Great friend helpful gym with a great selection of classes

9 June 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Teresa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great experience

Lots of equipment, music level is good. Clean , mostly tidy some gym users don’t bother to put there weights back on the stands. Overall really happy customer

1 June 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I definitely do not recommend this gym

I definitely do not recommend this gym. The atmosphere is unwelcoming, and some of the staff show very little tact when speaking to members. I had an experience where I was publicly corrected in a way that felt more like shaming than helping. It completely disrupted my workout and left me feeling uncomfortable long after.

There is also a serious lack of privacy and proper facilities. There are no separate changing rooms for men and women, and the toilets are shared between both genders. The corridor itself functions as a space for lockers and toilets, with just one small mirror available — it feels cramped, poorly planned, and uncomfortable to use. There’s absolutely no sense of privacy.
On top of that, some of the trainers walk around like vultures, constantly looking for something to criticise. It makes it almost impossible to work out in peace or feel relaxed.

The gym is also poorly maintained — there aren’t enough machines, it gets overcrowded, and a lot of the equipment is old or barely working. One example: the stair machine can’t even be turned off properly because the button is barely functional, which is a safety issue.

As soon as my six-month discount is over, I will not be renewing — unless I decide to cancel even earlier. This place is not worth the stress.

14 May 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear of how you had been left feeling following this interaction. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 5 out of 5 stars

Awesome gym

A great range of equipment, and better staff, they are all friendly and helpful.

13 May 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Kayleigh - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 3 out of 5 stars

No weighing scales?

Doesn’t have proper changing rooms, just tiny cubicles, lockers are limited and no scales to weigh yourself on. Quite small in comparison to other pure gyms. Glad I only got a day pass, not for me this site

2 May 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Olivia - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible. For any specific suggestions regarding the layout of the gym, these can be provided to the Gym Manager or the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

Good

Good amount of equipment. Quite small.

7 April 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Sarah. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely gym lovely atmosphere

Lovely gym lovely atmosphere. Last few gyms I had memberships with was off putting due to teenagers congrating and unable to use the equipment, members busy posing & taking videos of themselves training. Andrew and hus classes is definitely a must 👌. Well done team you've done a brilliant job

6 April 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Ann-Marie Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

Enjoy your next class with Andrew! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Karen! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 4 out of 5 stars

Hassle free

Not a hassle just aloud to get on with it
Could do with more bikes thou in ebbw vale the size on it more bikes needed

15 March 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Jody! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to improve our facilities; if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

Rated 5 out of 5 stars

Such a lovely friendly gym

Such a lovely friendly gym. Everything you need all in one place, very clean and tidy. Staff are so friendly and helpful.

18 March 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Emma! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

So far so good!

So far so good!

This gym has everything you need in terms of machines and free weights. Friendlier it’s main competitor and a lot less of the poser types who film everything they do.

28 February 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi George - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Well good gym well equiped

Well good gym well equiped

10 March 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Dan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Good selection of equipment and 24hr…

Good selection of equipment and 24hr access

5 March 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Lisa! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout.

We also know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Brilliant gym

Brilliant gym. Andrew and the team at Ebbw Vale are great! Highly recommend if you are an experienced gym goer or new to it!

6 March 2025
Unprompted review
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Julie! Thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Ebbw Vale PureGym online joining

easy to set up. everything explained and quick

3 March 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Alison! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Easy to do and no hassal

27 February 2025
PureGym UK - Ebbw Vale logo

Reply from PureGym UK - Ebbw Vale

Hi Steven - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look