Pure Beauty Reviews 

I recently placed an order with Pure Beauty and unfortunately one of the items was missing when it arrived. When I contacted customer service, the only “solution” offered was a photo of the item supposedly being packed — which doesn’t really help when the issue is that it never made it to me.

It’s quite clear the item was lost in transit, especially considering the packaging used wasn’t suitable for the weight of the order. On top of that, the overall handling of the situation was incredibly unhelpful. I’m not sure what more I could have provided to prove that the item didn’t arrive.

The lack of accountability and support from customer service has been really disappointing — genuinely a 0/10 experience in that regard.

To be fair, the products that did arrive were good, and the prices are reasonable. However, good products aren’t enough to make up for poor service. I won’t be shopping here again and definitely wouldn’t recommend them. I’ll be taking my money elsewhere in future.

Order arrived on time. Free sample was missing. Despite emailing to tell them I’ve heard nothing back which is disappointing

Always competitive prices, always in stock. Great delivery times. Have used Pure-beauty for many years now..

This is a brilliant company, they have a great selection of brands and the prices are very good. Shipping is excellent and very quick and you are kept updated about dispatch and delivery & also items are very well packaged. Thank you for your service

Great products at great prices, free samples and lovely free gifts

Pleasantly surprised! 25% off RRP and fast delivery. Was a little sceptical because the price was significantly lower than other sites however absolutely
no complaints/concerns whatsoever. I don't do reviews as a rule so I hope this helps someone. I'll certainly be a return customer. Thanks

I've just started using Pure Beauty and i think its a great company , fantastic discounts, very affordable, great packing and I've juat orderd my second item ,I'm reallly happy with my first order i use Medik8 and there products are wonderful and they are not cheap but with the discount it really helped and there products makes your skin feel smooth.ill continue using pure beauty , very happy with everything 😁❤

I have been a customer of Pure Beauty for many years. I find them consistently good for prices, customer service and quick delivery. Packaging is minimal which I appreciate and the little samples you can have with each order are great for trying products before buying the full sized item. I do their reward scheme too and this gives you a little extra discount after a few purchases. Would definitely recommend.

came across Pure Beauty while googling best price for a dermatologica moisturiser- their prices were v competitive anyway but they had some special offers on Elemis which were too good to ignore - order arrived quickly well packaged - made one call to company pre ordering to clarify something and staff member was very polite and helpful - will definitely use again

Essy to use website, very pleased with the Elemis hand lotion at a very good price. Will buy from Pure Beauty again

Excellent experience using this company. Great prices on Elemis products which were delivered free, well packaged and quickly.
Website clear and easy to use and great communication every step of the way. I will definitely buy from Pure Beauty again.

A great choice of medik8 products at a good price. Great communication with staff with a unexpected delay in dispatch.

Excellent and competitive pricing, great selection of products and efficient and good delivery service.

I’ve been ordering my Dermalogica products from Pure Beauty for a few years, because they always offer competitive pricing, as well as reliable free delivery. Can strongly recommend them!

A pleasure doing "business" with Pure Beauty. Delivery was swift and my product was well packaged- I went for SkinCeuticals A.G.E. Advanced Eye - not cheap stuff, so I appreciated that it was well protected.

Sourced a product not able to find anywhere else- great

Very competitive price point for Dermalogica products.
Good customer support and info about my order every step of the way.

Always great prices for the brands I love. Have used pure beauty for Dermalogica for years now, and just branching out into Elemis. Exactly the same as you’d get direct from the brands but also with the ability to try samples and often free gifts to be had.