Pulse Reviews 

1,056
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the credit card for its exceptional reliability in daily online shopping, seamless integration with major retail platforms, and convenient payment features that make monthly budgeting much simpler. Many individuals also appreciate the professional customer service team, straightforward monthly statements, and helpful reminders for upcoming payment dates. However, some people mentioned that customer support channels could be frustrating due to unhelpful automated responses and limited assistance options during inquiries. A few consumers also reported experiencing unexpected account closures, sudden payment restrictions, or difficulties when trying to manage everyday transactions abroad.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with many highlighting the convenience of app management,... See more

User experience

Users describe positive interactions with user_experience, highlighting an easy-to-navigate app and smooth... See more

Service

Clients share positive opinions on service, noting that people have enjoyed brilliant and reliable... See more

Customer service

Customers consistently note positive experiences with customer_service, describing representatives as... See more

Product

People report high satisfaction with the product, describing it as a reliable and genuinely useful everyday... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best card from experience. Offers with companies are good, cashback is incredible, and the knowledge to know when they can let you borrow more is 2nd to none. Also putting money back onto card is... See more

Company replied

Rated 5 out of 5 stars

I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... See more

Company replied

Rated 5 out of 5 stars

Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... See more

Company replied

Rated 5 out of 5 stars

The card is link to my amazon account and allow me to purchase items easily without restriction. It also increase my credit limit and allow me to pay a reasonable amount on each of my supplies. The ca... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,056)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good card rebuild you Credit

Very good card rebuild you Credit? And always have someone to help you

5 February 2026
Pulse logo

Reply from Pulse

Hi Paul, thank you so much for the lovely review! We're glad to learn that we were able to help you build your credit score. Keep up the good work 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Been using the card for ages

Been using the card for ages, the app is great and easy to navigate, I like the safety features if there’s doubt over an online vendor and the cashback is a lovely bonus

5 February 2026
Pulse logo

Reply from Pulse

Hi Mim, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Pulse have their finger on the customer care pulse for sure

Been a customer for well over a year and they have great customer service, well to be honest I have only needed to contact customer once in that time and they were friendly, efficient and completed all actions as promised.
Highly recommended

29 January 2026
Pulse logo

Reply from Pulse

Hi Clare, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

Review of Pulse credit card

I find my Pulse card very useful to use. I buy a lot of products from the biggest online retailer and my Pulse card is the default payment method. I find that the Pulse app is easy to understand and I applaud Pulse for having advanced security features and advice given on the app and by Email.
Highly recommend.

29 January 2026
Pulse logo

Reply from Pulse

Hi, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Great everyday card

⭐️⭐️⭐️⭐️⭐️ Great everyday card — reliable and genuinely useful
I’ve been using my Pulse Mastercard® very regularly, and it’s become one of the most useful cards in my wallet. Payments go through smoothly, it’s accepted everywhere I need it, and managing my spending has been straightforward. It’s reliable, convenient, and has made day‑to‑day purchases much easier. Overall, a solid experience that I’m happy to recommend.

29 January 2026
Pulse logo

Reply from Pulse

Hi Andrei, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Great App great experience

Very easy to use, payments explained in advance when they are due and the amount. I love the pulse app everything is perfect. I would definitely recommend

29 January 2026
Pulse logo

Reply from Pulse

Hi Marie, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Very simple to apply for

Pulse offers and excellent service, and is very easy to keep in control of

29 January 2026
Pulse logo

Reply from Pulse

Hi Andrew, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.

Rated 1 out of 5 stars

I would strongly advise anyone thinking…

I would strongly advise anyone thinking about getting a card with pulse to not bother! It has been ruining my life for years, I am paying ridiculous monthly payments and I’m still stuck with this large debt that won’t go down due to such high interest! They have no contact details other than a phone line or a rubbish online chat. No way of emailing , yet they continue to make faults on their side and make it so difficult to contact them.I have paid extra payments each month on top of direct debit, and they automatically change my direct debit to a very low amount that month to ensure I will still have to pay a high interest for that month. The most recent month I received an online billing letter from pulse to confirm my higher direct debit payment would be active from 19th January, when I have logged in they have actually charged me a very low amount again on the 19th, and then I have been wacked with another high interest charge for the month! This is one of my biggest regrets ever opening this account. You will never get out of it. I paid £700 chunk in one go and was still charged exactly the same interest as the previous month. It just makes you wonder if there is any point paying it at all

26 January 2026
Unprompted review
Pulse logo

Reply from Pulse

Hello Maria,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire

Rated 5 out of 5 stars

Communication is consistent and clear

Communication is consistent and clear
Customer service staff knowledge and service is good

22 January 2026
Pulse logo

Reply from Pulse

Hi Madhuri, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

A great reliable card

A great reliable card service help and support straight away when needed

22 January 2026
Pulse logo

Reply from Pulse

Hi there, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

A very easy online site to…

A very easy online site to navigate..customer service when required are 5 🌟

22 January 2026
Pulse logo

Reply from Pulse

Hi Mr McGregor, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Easy to operate

Easy to operate, to pay monthly payments, very clear and easy to use app. Interest often reduced as a reward for good conduct account.

15 January 2026
Pulse logo

Reply from Pulse

Hi Diana,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Rated 5 out of 5 stars

THANKING YOU

They are the best ever of being always a part of the solution if ever a Problem occur or an issue arises, I can solemnly in a formal and dignified manner confess that I have never had a problem so far within the last 10 years and counting and without a doubt they keep you on the drive seat what more can I ask for? A very BIG THANK YOU.

16 January 2026
Pulse logo

Reply from Pulse

Hi Bob, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

I would recommend to anyone.

I have had this credit card for a number of years. I feel totally in control of the spending limit and how to avoid paying interest. All communication is in plain English so easily understood. I have had a couple of incidents where my purchases didn’t arrive and one time my card was cloned. All were dealt with very quickly and the staff were incredibly helpful and provided me with all the information I needed. I am very pleased with this credit card and would recommend it to anyone.

15 January 2026
Pulse logo

Reply from Pulse

Hi Helen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 5 out of 5 stars

The pulse card is very good and when I…

The pulse card is very good and when I had one thing that I was slightly confused about it was dealt with straight away and a good outcome

15 January 2026
Pulse logo

Reply from Pulse

Hi Mr. Staffordwood, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Rated 1 out of 5 stars

try being honest

15 January 2026
Pulse logo

Reply from Pulse

Good Afternoon, Kevin,

Thanks for taking the time to leave your review,

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.

We hope to hear from you soon so that we can get this resolved for you.

- Kenith

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