Pukka Juice Reviews 

380
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, incredible prices, and the very wide selection of vape flavors available on the site. People also highlight the friendly communication, the simple website navigation, and the pleasant surprise of occasional freebies included inside their packages. Some reviewers were not happy with product quality issues, noting that replacement coils burnt out far too quickly or that some pods leaked. A few other people also felt that unexpected delivery delays and a complete lack of response to customer support messages were quite frustrating.

What people talk about most

Delivery service

Customers report widespread satisfaction and delight with the fast and reliable delivery service. Reviewers... See more

Product

Reviewers highlight positive aspects of product quality, praising the sturdy build and lovely flavours.... See more

Price

People report positive experiences with price, highlighting competitive rates and great deals. Reviewers... See more

Service

Clients share positive opinions on service, highlighting brilliant experiences, great value, and friendly... See more

Order

Reviewers mention positive feedback about order, highlighting that the process is easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant company, good prices and super fast delivery. My previous supplier (UK Vape World) that I had used for a long time started to get my orders wrong, failed to send some and argued... See more

Company replied

Rated 5 out of 5 stars

I've been using Pukka for quite a while now very regularly, and I can honestly say I wouldn't buy my vapes anywhere else. They have great customer service, huge choice, deals galore, and delivery is... See more

Rated 5 out of 5 stars

Easy to order with many deals. Delivery is as states, lve always recieved within 2 days. Flavours are as pick from list, with over 20 different flavours to choose from when ordering my lost mary nero... See more

Rated 5 out of 5 stars

Site was easy to navigate and everything is a great price really quick delivery cannot recommend this company enough will definitely be getting all my vape stuff from here in future. Keep up the grea... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Pukka Juice

Written by the company

Pukka Juice is an online vape store in the United Kingdom for e-liquids and vape kits! About Us: Since 2016 we've been creating authentic fruity e-liquid blends that have won numerous awards, gained dedicated fans all over the world and held their place as some of the best all-day-vaping juices around.

Pukka Juice has grown from a premium e-liquid brand into the UK's ultimate one-stop vape shop. Since 2016, we’ve curated the widest selection of vape kits, nic salts, 50/50 freebase, and shortfills from top brands worldwide—all in one place for your convenience.

Whether you’re after the latest devices or award-winning flavours, we’ve got everything vapers need to enjoy a smooth, satisfying experience. Explore our full range at pukkajuice.co.uk.

Pukka quality, pukka service!

Our Promise To YOU!

Written by the company

What you can expect from Pukka Juice Vape Store
We’re proud to offer exceptional customer service alongside one of the UK’s most extensive vape selections. With over 1,000 products in stock at Pukka Juice UK Vape Store, including the Lost Mary 15K Pods, Lost Mary BM6000, BM6000 refill pods, Hayati, IVG, and many more! There’s something for every vaper. Enjoy FREE delivery on orders over £39.99, with all orders dispatched Monday–Friday (cut-off 2pm) using a next-day delivery service (excludes Northern Ireland).

Contact info

Promotion box for Pukka Juice

Lost Mary Nera Pods

Lost Mary Nera 15K Replacement Pods for Nera 30K Vape Kit!

4.7

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(380)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service

10 February 2026
Pukka Juice logo

Reply from Pukka Juice

Appreciate you sharing your positive experience! Thank you for the 5 stars!

Rated 3 out of 5 stars

1 refill did not work but it was a nice…

1 refill did not work but it was a nice bonus getting a free gift x

31 January 2026
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Reply from Pukka Juice

Hi Kathleen, our sincere apologies 1 refill did not work, in future any faults can be returned to us for a refund or replacement, glad you had a free gift in the order,

Many thanks for the review,
Pukka Juice

Rated 5 out of 5 stars

Cheapest online

Next day delivery, will use again

4 February 2026
Pukka Juice logo

Reply from Pukka Juice

Thank you for your review Omar! Glad our prices met your expectations!

Kind Regards
Pukka Juice

Rated 5 out of 5 stars

Excellent company

Excellent company, have used them a lot.
Speedy delivery & products are amazing, would highly recommend this company 😊😊😊

4 February 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Kate, We are incredibly grateful that you took the time to share your positive experience. Thank you for acknowledging our service and for recommending us to the Trustpilot community!

Many Thanks
- Pukka Juice Vape Website

Rated 4 out of 5 stars

I ordered a package and waited two…

I ordered a package and waited two weeks. The carrier lost the package, and the company had to send it a second time. I'm satisfied with the price and quality of the products, but the wait time was too long.

28 January 2026
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Reply from Pukka Juice

Hi Paulina, thank you for your honest review, our apologies for the delay, if we had known sooner that the first parcel was not delivered we would have tried to deliver the second one ASAP, our apologies,

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

I would definitely buy of them again …

I would definitely buy of them again Very quick with the order and let me know exactly what’s going on with the delivery part

30 January 2026
Pukka Juice logo

Reply from Pukka Juice

Thanks for the kind words! Great to hear you're pleased with the service and delivery speed!

Rated 5 out of 5 stars

Great price

Great price, quick and secure payment and delivery.
Good website easy to navigate, with lots of choice.

28 January 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Kate, Really appreciate the 5 Stars! Thanks for the great feedback on your experience!

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

Great service

This company is great, no hassle, delivery bang on time, other company's should take a look at how well they do. Well done you.

28 January 2026
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Reply from Pukka Juice

Hi Barbara, Thank you so much for your kind review and 5 stars, it is very much appreciated!

Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

Took a little longer to come but that…

Took a little longer to come but that was down to DPD.
Parcel well packaged.

11 January 2026
Pukka Juice logo

Reply from Pukka Juice

Thank you for your kind review! Our apologies you had to wait a little longer than expected, thank you for your understanding! 😊
Kind regards

Rated 1 out of 5 stars

The last 3 order delivery are taking 5…

The last 3 order delivery are taking 5 or 10 days to be delivered, email Pukka Juice but no reply. Will not be using this company agian. Thanks for the reply, I would like to say as said last 3 orders were late aa your reply shows but also later than shown. Understand your information from delivery company, i do have email of proof. No reply why you have not reply to emails, but thanks for responding to my review

15 January 2026
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Reply from Pukka Juice

Hi Michael, Hope you are well, firstly our apologies your order took longer to be delivered - it is something we do not have control over once we have dispatched. However the accusation of 5 to 10 days is simply false:

Last 5 orders as:
Shipped 16th Jan / Delivered 19th Jan = 4 Days
Shipped 18th Dec / Delivered 20th Dec = 2 Days
Shipped 17th Nov / Delivered 21st Nov = 4 Days
(Out for delivery 18th Unable to deliver, calling card left)
Shipped 21st Oct / Delivered 22nd Oct = 1 Day
Shipped 25th Sep / Delivered 26th Sep = 1 Day

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, good prices and super fast delivery. My previous supplier (UK Vape World) that I had used for a long time started to get my orders wrong, failed to send some and argued over refunds. I'm so pleased I tried you and I will continue to do so in the future. Thank you x

15 January 2026
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Reply from Pukka Juice

Hi Carol, thank you for your kind review! we're glad to offer good pricing and fast shipping to you! 😊
Kind Regards
Pukka Juice Team!

Rated 3 out of 5 stars

The first refill I used the coil only…

The first refill I used the coil only lasted a day. I still had half the juice left . So far the second one has lasted.

15 January 2026
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Reply from Pukka Juice

Hi Nicholas,

Thanks for letting us know. We weren't aware of any faults, if you'd like to send an email to orders@pukkajuice.co.uk - we can get someone to look into this, we'd need:

A picture of the e-liquid levels in the bottle.
A picture of the box's side (where the batch and expiry numbers are printed).

We appreciate your help with this, and we'll follow up as soon as we have the information. Please note we do not make these products ourselves..

Kind regards,

The Pukka Juice Team

Rated 5 out of 5 stars

GREAT DELIVERY AND DEALS .

I ordered vapes and they all came well packaged and on time , best deals out of all the companies, just ordered more lastnight.

6 January 2026
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Reply from Pukka Juice

Thanks for the fantastic review! We're thrilled you're happy and appreciate your support.

Kind Regards
Pukka Juice Team

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