Pukka Juice Reviews 

383
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, incredible prices, and the very wide selection of vape flavors available on the site. People also highlight the friendly communication, the simple website navigation, and the pleasant surprise of occasional freebies included inside their packages. Some reviewers were not happy with product quality issues, noting that replacement coils burnt out far too quickly or that some pods leaked. A few other people also felt that unexpected delivery delays and a complete lack of response to customer support messages were quite frustrating.

What people talk about most

Delivery service

Customers report widespread satisfaction and delight with the fast and reliable delivery service. Reviewers... See more

Product

Reviewers highlight positive aspects of product quality, praising the sturdy build and lovely flavours.... See more

Price

People report positive experiences with price, highlighting competitive rates and great deals. Reviewers... See more

Service

Clients share positive opinions on service, highlighting brilliant experiences, great value, and friendly... See more

Order

Reviewers mention positive feedback about order, highlighting that the process is easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant company, good prices and super fast delivery. My previous supplier (UK Vape World) that I had used for a long time started to get my orders wrong, failed to send some and argued... See more

Company replied

Rated 5 out of 5 stars

I've been using Pukka for quite a while now very regularly, and I can honestly say I wouldn't buy my vapes anywhere else. They have great customer service, huge choice, deals galore, and delivery is... See more

Rated 5 out of 5 stars

Easy to order with many deals. Delivery is as states, lve always recieved within 2 days. Flavours are as pick from list, with over 20 different flavours to choose from when ordering my lost mary nero... See more

Rated 5 out of 5 stars

Site was easy to navigate and everything is a great price really quick delivery cannot recommend this company enough will definitely be getting all my vape stuff from here in future. Keep up the grea... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Pukka Juice

Written by the company

Pukka Juice is an online vape store in the United Kingdom for e-liquids and vape kits! About Us: Since 2016 we've been creating authentic fruity e-liquid blends that have won numerous awards, gained dedicated fans all over the world and held their place as some of the best all-day-vaping juices around.

Pukka Juice has grown from a premium e-liquid brand into the UK's ultimate one-stop vape shop. Since 2016, we’ve curated the widest selection of vape kits, nic salts, 50/50 freebase, and shortfills from top brands worldwide—all in one place for your convenience.

Whether you’re after the latest devices or award-winning flavours, we’ve got everything vapers need to enjoy a smooth, satisfying experience. Explore our full range at pukkajuice.co.uk.

Pukka quality, pukka service!

Our Promise To YOU!

Written by the company

What you can expect from Pukka Juice Vape Store
We’re proud to offer exceptional customer service alongside one of the UK’s most extensive vape selections. With over 1,000 products in stock at Pukka Juice UK Vape Store, including the Lost Mary 15K Pods, Lost Mary BM6000, BM6000 refill pods, Hayati, IVG, and many more! There’s something for every vaper. Enjoy FREE delivery on orders over £39.99, with all orders dispatched Monday–Friday (cut-off 2pm) using a next-day delivery service (excludes Northern Ireland).

Contact info

Promotion box for Pukka Juice

Lost Mary Nera Pods

Lost Mary Nera 15K Replacement Pods for Nera 30K Vape Kit!

4.7

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(383)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One free tube

One free tube. Delivery on time. Well done.

31 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi John,

Thank you very much for your 5 star review!
Kind Regards
Pukka Juice Team

Rated 5 out of 5 stars

Amazing service from ordering to deliver

Site was easy to navigate and everything is a great price really quick delivery cannot recommend this company enough will definitely be getting all my vape stuff from here in future. Keep up the great work at pukka juice smashing it.

30 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Louis, We appreciate your feedback. Pleased that the ordering process was straightforward, and that both the delivery time and pricing were to your satisfaction!

Kind Regards
Pukka Juice

Rated 5 out of 5 stars

Great

Great! Only supplier now of my fav' juice that l can find, many thanks 😊.

29 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Angela, Glad you were able to rate us 5 stars! Happy to stock your favourite juice!

Pukka Juice Team

Rated 1 out of 5 stars

Ignored when product arrived faulty

Ordered a Crystal Pro Switch 30K which had temporarily stopped charging within a week. I contacted Pukka Juice on 25 May about a replacement or refund and received no response whatsoever. I have checked my spam folder and nothing. I eventually resolved the issue myself, but the complete lack of customer service is unacceptable. If you have a problem with your order, don’t expect any help. Won’t be purchasing again and wouldn’t recommend.

25 May 2026
Unprompted review
Pukka Juice logo

Reply from Pukka Juice

Hi Kieran, Apologies we could not and still can not locate this email, and we have requested additional information/screenshot to which address you actually sent it to - which we have not received any response.
Kind Regards
Pukka Juice

Rated 1 out of 5 stars
Pukka Juice logo

Reply from Pukka Juice

Hello Melanie, hope you are well,
Can confirm your order was delivered - on 30 May 2026 at 14:51
It was shipped on the 26th Of May (delay due to monday bank holiday) so we do apologise if it took longer to arrive than expected form DPD,

Many Thanks
Pukka Juice

Rated 5 out of 5 stars

Excellent service every time I place…

Excellent service every time I place the order. Easy to use website and really quick delivery and always securely packaged. Needless to say, I'm a regular customer now

21 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Carolyn, Thank you for taking the time to leave a review. We're glad our delivery speed made for a positive experience, and that the site navigation was seamless! Glad to hear you're now onboard!

Pukka Juice

Rated 5 out of 5 stars

easy web site

easy web site
fast delivery
Good products

19 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Sean, glad you found our website easy to use with fast delivery!

Many Thanks
Pukka Juice

Rated 5 out of 5 stars

Fast delivery

Excellent items, really quick shipping. Highly recommend this company with the bargains.

16 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Mark,
We greatly appreciate your review and recommendation. Delighted to know you were pleased with your experience from start to finish.

Pukka Juice

Rated 5 out of 5 stars

Always have what I need !!

Always have what I want to purchase and look after regular customers very well..will always use Pukka Juice

8 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi James, thank you very much for your kind review! Glad you can always count on us!

Pukka Juice Team

Rated 5 out of 5 stars

Always 10/10 with Pukka Juice

Always 10/10 with Pukka Juice, ive been using them a while and I wont go anywhere else, from ordering to receiving the next day, not forgetting the epic customer service (that i only needed once, because of my own mistake) but they still worked their magic and sorted me out. Oh, and they send you little freebies with your order sometimes which is always nice!

14 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Laura! Thank you for the 10/10 review! Glad our customer service and delivery expectations were met! Thank you for trusting us :)

Kind Regards
Pukka Juice Team

Rated 4 out of 5 stars

The liquid is very good quality the…

The liquid is very good quality the only reason I’m not giving this a 5* rating is because in my opinion there was too much packaging.

8 May 2026
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Reply from Pukka Juice

Hi Janice, thank you for your review! Sorry you found it to be too much packaging, we try to protect the products as much as possible so they are not damaged,

Many Thanks
Pukka Juice

Rated 5 out of 5 stars

Great Service

Fantastic service, easy to shop, great deals and a freebie with your purchase - what more could you ask for 🤓

1 April 2026
Pukka Juice logo

Reply from Pukka Juice

Hi O'Brien, We're pleased to hear it. Competitive pricing, and an easy-to-use site are what we aim for! :)

Kind regards
Pukka Juice

Rated 5 out of 5 stars

Very good

Very good. Really quick delivery. Competitive prices

13 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi , We're so pleased you're happy with your experience. Thank you for choosing us and for the great review.
Pukka Juice

Rated 5 out of 5 stars

First time I have bought from Pukka…

First time I have bought from Pukka Juice, got an amazing deal on nic salts. Had a query and was replied to within just a hour, sorted out my issue and order was delivered quickly. So for a first time customer, amazing service and great products at amazing prices. Thanks again

12 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi, We're pleased we could answer your query swiftly, and that both the delivery speed and pricing were as you'd hoped. Thank you for the 5 stars!

Pukka Juice Team

Rated 5 out of 5 stars

Fab company

Fab company

5 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Christine, We truly appreciate your feedback and are grateful for your 5-star rating.

Kind Regards
Pukka Juice

Rated 5 out of 5 stars

Quick

Quick , easy and everything I wanted in stock

9 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Robert, Thank you for your kind review. We're delighted to hear you had such a positive experience.

Pukka Juice

Rated 5 out of 5 stars

Great selection off juice

Great selection off juice
Amazing delivery times and great prices keep up the good work guys

4 May 2026
Pukka Juice logo

Reply from Pukka Juice

Hi Steven, We're honoured to receive your 5-star rating. Thank you for your trust and your kind words!

Kind Regards
Pukka Juice

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