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Psychiatry UK Reviews 

5,897
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and understanding staff who make them feel completely at ease throughout the entire assessment process. Consumers note that the overall service is extremely efficient, thoroughly explained, and very easy to navigate from start to finish. Some reviewers were not happy with communication delays and prolonged waiting times for important updates. People also mentioned that slow response times could sometimes cause significant anxiety while waiting for appointments or necessary follow-ups. Individuals noted that navigating the digital system sometimes felt frustrating when trying to get timely answers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and doctors are... See more

Service

People report positive experiences with service, highlighting a seamless process and professional support.... See more

Customer service

Clients share positive opinions on customer_service, noting that people behind the system bend over backwards... See more

User experience

Customers had positive experiences with user_experience, highlighting a very simple admin process and... See more

Response time

Consumers find response times to be ambiguous, with highly mixed experiences reported. Some people highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was very good. The process was explained very clearly and the portal enables good communication. The online assessment with my chosen psychiatrist was good, although I found the techno... See more

Company replied

Rated 5 out of 5 stars

The gentlemen interviewing me was very understanding and patient. Even when things started going wrong for me during it. Like Amazon parcel delivery etc. he had a nice friendly demeanour. He diagnosed... See more

Company replied

Rated 5 out of 5 stars

Very supportive & put me at ease straight away. Also empathic, whereby I was not feeling rushed or uncomfortable. Very understanding & explained everything throughout. So so reassuring throughout whol... See more

Company replied

Rated 5 out of 5 stars

Dr Raj was exceptionally patient, pleasant and easy to speak to. He listened carefully and made me feel genuinely heard throughout the assessment. He was able to understand and relate to what I was tr... See more

Company replied


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist

Written by the company

At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,897)

4,583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Was referred via my adhd screening ,appointment with Psychiatry UK came through very quickly,appointment booked session attended and a diagnosis (finally)it answers a lot of questions in my head..! Excellent service ,very well explained in every section .!

14 August 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your appointment came through quickly and that you received a diagnosis. It's great to hear that it answered many questions for you. Thank you for your kind words.

Rated 5 out of 5 stars

Easy process through right to choose

Easy process through right to choose. Found the assessment to be comprehensive and feel satisfied with the outcome and ongoing referral.

4 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear you found the process easy and the assessment comprehensive. It's wonderful that you are happy with the outcome. Thank you for your kind words and for sharing your feedback with us.

Rated 5 out of 5 stars

Everything is now it place ia happy…

Everything is now it place ia happy with the outcome

6 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We are so glad to hear you are happy with the outcome of your appointment with us. We appreciate you taking the time to share your review with us.

Rated 5 out of 5 stars

Very proffecionals and frirndly

Very profecional and helfull

9 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so happy to hear that our team was professional and that we were able to help you. Thank you for your kind words.

Rated 5 out of 5 stars

Prompt and easy to use service

Prompt and easy to use service, will highly recommend!

8 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you found our service prompt and easy to use. Thank you for your positive feedback and recommendation.

Rated 4 out of 5 stars

Overall was seen quicker than expected…

Overall was seen quicker than expected but after initial diagnosis I had to be re referred in by my GP to enquire about medication , this was dealt with relatively quickly though.

9 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for your feedback. We're pleased to hear that you were seen quicker than expected. We understand that having to be re-referred for medication can be frustrating, but we're glad it was handled quickly. Thank you for sharing your experience with us.

Rated 4 out of 5 stars

The psychiatrist listed well

The psychiatrist listed well, his questions were considered. The appointment was quick and easy to arrange. He did however seem to assume I had an understanding of ADHD and which of my symptoms were ADHD related which I didn't.

8 August 2026
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Reply from Psychiatry UK

We appreciate your feedback and are glad the appointment was easy to arrange. Thank you for sharing your concern about the psychiatrist's assumptions regarding your understanding of ADHD. We will address this internally to ensure clearer communication in the future and to improve our services for all our patients. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Very speedy response

Very speedy response, Doctor was amazing and understanding
Waiting to do my Autism test with them now, would highly recommend

8 August 2026
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Reply from Psychiatry UK

We're so pleased to hear about your positive experience with us and that our doctor was understanding. We wish you all the best with your autism test. Thank you for taking the time to share your review with us.

Rated 4 out of 5 stars

Good service

Communication with the prescriber was good, wait times could have improved for titration

5 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for sharing your feedback regarding our prescriber's communication. We are constantly reviewing our titration process to reduce wait times, to support all our patients. Thank for you taking the time to share your experience with us.

Rated 1 out of 5 stars

One star is more than they deserve

One star is more than they deserve, I have been waiting 14 months to be told via a short message in my notes I have been discharged, due to a medical condition I have, if untreated you cannot have ADHD medication, if they looked at my NHS medical records or asked have I had any corrective treatment, the reply would have been yes, Are they only able to support via medication are they incapable of other treatment, or do they allow the people they have let down, there patients to go and commit suicide as they are 20% more likely to with ADHD, avoid Psychiatry Uk like the plaque unless you do not mind 14 months of let down, 58 years of un diagnosed ADHD has been very difficult for me, the 14 months dealing with Psychiatry Uk has made it that much worse, they told me they on my initial diagnosis I was of high risk, the only communication from them has been of when I complained on how long it is taking to get to a medication stage, only once they checked to see if I was okay when they know ADHD is a struggle for me, just call 111 if I am feeling suicidal or contact my GP, do you really want support from such an un human organisation.

13 August 2026
Unprompted review
Psychiatry UK logo

Reply from Psychiatry UK

Thank you for taking the time to leave a review and share your experience. We are very sorry to hear how distressed, frustrated, and let down you have felt during your journey with our service.
We understand from your feedback that you have been waiting for a significant period of time and that receiving news of a discharge by portal message was understandably very upsetting. We appreciate how difficult this must have been, especially given the challenges you describe living with ADHD and the impact this has had on you over many years.
We are especially sorry to hear that you have felt unsupported during this process and that your interactions with the service have left you feeling as though your wellbeing has not been fully considered. We recognise how important it is for patients to feel listened to and cared for throughout their journey.
Please could you check your patient portal as a members of our team have recently been in contact with you regarding your concerns and planned follow up.
Thank you again for taking the time to provide your feedback. We appreciate how difficult this experience has been for you.

Rated 5 out of 5 stars

Really enjoyed my consult with dr…

Really enjoyed my consult with dr Tripathi he was really informative and engaging I felt comfortable as I do worry with meeting new people in a sense of a build up to the event I would like to see Dr Tripathi for future consultation

8 August 2026
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Reply from Psychiatry UK

We are so pleased to hear you had such a positive and comfortable experience during your consultation. It's wonderful to know that Dr Tripathi team was informative and engaging. Thank you so much for sharing your positive feedback and we look forward to assisting you with future consultations.

Rated 5 out of 5 stars

My assessment

My assessment was good. The dr was very understanding, made me feel at ease and actually listened with the mindset of he knew what i was talking about- he was very supportive! I also recieved a diagnosis at the end , which i didnt expect. He gave me some good advice too!

8 August 2026
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Reply from Psychiatry UK

We're so pleased to hear you had such a positive experience with us. It's wonderful that our doctor was understanding and provided supportive advice. Thank you for sharing your experience.

Rated 5 out of 5 stars

My experience was made so much better…

My experience was made so much better than I thought it was going to because the psychiatrist made me feel at ease completely. He made me feel confident and comfortable to be able to talk to him about my personal situation.

8 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your experience was made better by our psychiatrist and that they helped you feel at ease. It's wonderful that you felt confident and comfortable discussing your situation. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Very quick service

Very quick service, everyone was kind and supportive, however I would like to know what my next steps are if their was an area of improvement

8 August 2026
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Reply from Psychiatry UK

We're so glad you had a positive experience with our service and teams. We thank you for your feedback and as we are always looking for ways to improve everything for our patients. Thank you for sharing your feedback and experience with us.

Rated 5 out of 5 stars

The doctor was very helpful and…

The doctor was very helpful and explained everything very well so I could understand

8 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that you found our doctor to be helpful and that everything was explained clearly for you. Thank you for your kind feedback.

Rated 5 out of 5 stars

Good experience and professionalism

Waiting time was short. The doctor was professional, attentive, and understanding. Overall, the experience was good; it allowed me to get to know myself better and understand the reasons behind my behaviors. It reminded me of my childhood and my youth.

5 August 2026
Psychiatry UK logo

Reply from Psychiatry UK

We're so pleased to hear that your wait time was short and that you found our doctor to be professional and understanding. It's wonderful that the experience helped you gain a better understanding of yourself. Thank you for taking the time to share your review with us.

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