Psicon are amazing. My entire diagnosis journey has been very well handled with prompt and polite information. Great and insightful guidance given. One very recent example that was outstanding.... See more
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Review summary
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Communication was good as we were kept up to date when dates were likely to be available. The links sent through were clear with clear instructions about what we needed to do and what to expect. Th... See more
Company replied
My daughter was referred to Psicon through Right to Choose in September. She had her ADOS in May. We then had her final appointment in June. Communication was good throughout the process and all the c... See more
Company replied
Easy initial forms to fill in and shorter wait times to be assessed. I had an appointment with Dr Khalid, who was wonderful and made me feel at ease. Wait for medication has been over 3 months now... See more
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Company details
Written by the company
Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.
Contact info
15-17 New Dover Road, CT1 3AS, Canterbury, United Kingdom
- 03308 383 105
- enquiries@psicon.co.uk
- www.psicon.co.uk
4.5
Excellent
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Positive experience with the Dr who…
Positive experience with the Dr who assessed me for ADHD, she asked questions specifically, which helped me remember more information to support the diagnosis. Very supportive and patient.
26 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback. We’re delighted to hear that the process went smoothly and that our teams were patient and understanding throughout. It’s wonderful to know you’re satisfied with the experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Great service with great communication
Great service with great communication. Staff treated my daughter with respect and adjusted to her needs. Highly recommend.
I used this service through NHS right to choose.
3 July 2026
Unprompted review
Reply from Psicon
Thank you so much for your kind feedback. We're really pleased to hear that you felt respected throughout the process and well supported.
Our teams work hard to make sure people feel comfortable and informed throughout, so it's great to know that came across in your experience.
Kind regards
Client Relations and Experience team
Poor
Had an appointment over 2 weeks ago and still have no outcome....appalling communication
30 June 2026
Unprompted review
Reply from Psicon
Thank you for your feedback. We’re truly sorry to hear that your experience of our service has not met your expectations. We are committed to providing the highest standard of care and take all concerns and feedback seriously.
If you are happy to do so, please email us with more details at feedback@psicon.co.uk and a member of our team will carefully review your concerns and respond as soon as possible.
Kind regards
Client Relations & Experience Team
Service was efficient
Communication was good as we were kept up to date when dates were likely to be available. The links sent through were clear with clear instructions about what we needed to do and what to expect. The assessment date booking system took qyite a while to get through as I missed the original call but it was very quick and efficient when I spoke to someone.
The assessor was very kind and spoke to us as parents and my daughter with complete respect. She showed lits of patience and made us all feel comfortable.
3 July 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
47 years of having ADHD and being told…
47 years of having ADHD and being told your lazy a day dreamer and not pick up there was something else going on. Psicon you took the time and patience to listen to me understand me whilst I had to do a lot of the gathering of information as being 47 I had no real close contacts to support me. I cancelled my appointment twice I took time to get the information together. I am grateful you held out listened to me and was thorough in hearing my difficulties. I now have answers in the fact I have ADHD. Thank you for your support I am however saddened that Kent have frozen funding until 2027 now as my daughter is on the pathway and id personally would have rather her have the answer as I have had to plod along undiagnosed I have missed out on so much support and really don't want my 7 year old daughter to go thru the same story I have been thru in lifee
3 July 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact.
We fully acknowledge and understand the distress the ICB changes may cause to patients and their families. These changes apply to all Right to Choose providers across the country who, like Psicon, have no control or influence over the funding allocated to our services.
We want to reassure you that we share your disappointment regarding this decision, and we are actively engaging with your ICB to advocate on behalf of patients like yourself who are waiting for an assessment
Kind regards
Client Relations and Experience Team
Wonderful appointment
We were really worried at first how Will appointment go. We had the best experience. The clinician was very kind and understanding. He was really patient and listened to us with Care.
19 June 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share such a detailed review of your experience. We’ll make sure your feedback is shared with all our staff, as it truly means a lot to our teams to know their efforts are making a positive impact. We greatly appreciate your time and input.
Kind regards
Client Relations and Experience Team
The consultant instantly put both…
The consultant instantly put both myself and my son at easy. It was a friendly and relaxed assessment.
26 June 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear the process felt supportive throughout. Your review is important to us.
Kind regards
Client Relations and Experience team
Amazing communication and wait time.
Amazing communication from initial contact through to diagnosis for my daughter, through the Right to Choose pathway. Assessor was kind, helpful and understanding and we got the diagnosis in the assessment, with the written one on its way. Waiting time was under 5 months and we could not be happier with the speed and communication. Thank you.
17 June 2026
Unprompted review
Reply from Psicon
Thank you for your kind feedback. We are very proud to maintain a workforce that adapts to the individual needs and communication styles of our patients. We are delighted to hear that our clinician helped your daughter feel at ease throughout the assessment. We really appreciate you sharing your experience.
Kind regards
Client Relations and Experience Team
Psicon are amazing
Psicon are amazing. My entire diagnosis journey has been very well handled with prompt and polite information. Great and insightful guidance given.
One very recent example that was outstanding. I hadn't clocked that I need a travel letter for my medication. I called them first thing on Monday quite nervous about not having that cut was issued via email in under 5 mins. I can travel relieved that I have everything in place. the arrive could not have been more helpful and supportive. If only I could give them 10 stars!
13 July 2026
Unprompted review
Reply from Psicon
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. Supporting families is incredibly important to us, so it means a lot to know you felt welcomed, comfortable, and well cared for.
Thank you again for choosing Psicon.
Kind regards
Client Relations and Experience team
Amazing service and amazing people…
Amazing service and amazing people would recommend to any one who child or adult seeks an neurodivirgent assessment
12 July 2026
Unprompted review
Reply from Psicon
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing us.
Kind regards
Client Relations and Experience team
great quick service friendly helpful…
great quick service friendly helpful staff, had a comfortable experience from start to finish
6 July 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. It means a great deal to our team to know that our efforts are making a difference. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Concerns regarding titration process not following guidelines
I was really looking forward to starting treatment after a long wait, but my initial appointment left me with serious concerns about how titration is being managed and I feel very worried about it.
I was started on a static dose (5mg three times daily) with no review, contact point, or vitals monitoring built in until a 6-week appointment. When I asked how I'd know when that appointment would be, I was told "we'll contact you".
I was also told to request my next prescription around day 15, for the same dose, which confirms no dose adjustment is planned before then. This doesn't match NICE guideline NG87, which recommends weekly review and dose titration against symptoms and side effects during this phase.
I wasn't given any information about self-monitoring blood pressure or pulse, despite this being standard during stimulant titration and dose changes. I was told that if I experienced irritability or unpleasant side effects, I should simply stop the medication and wait for review — but with no defined date for that review and no way to contact anyone in the interim, this leaves patients unsupported if something goes wrong.
I've raised these concerns formally with the service and am waiting to hear back. I want to be treated well and I understand titration takes time, but I'd expect a structured process with clear check-ins, not a flat dose with no support in between.
9 July 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your concerns. We are sorry to hear that your initial medication appointment left you feeling worried and unsupported.
Medication choices and the titration plan should always be discussed with patients to ensure they meet individual needs, and the prescribing clinician should explain the process, including follow-up arrangements and what to do if side effects occur.
Patients are advised to stop the medication and contact our Duty Team if they experience significant side effects while taking a low starting dose.
We are aware that NICE guidance (NG87) states that titration may involve weekly review and dose adjustments where clinically appropriate. Our current process is to review patients within 4–6 weeks of starting medication. We are sorry if these arrangements were not clearly communicated during your appointment.
As your concerns relate to your individual care, please do reach out to us directly by emailing feedback@psicon.co.uk with further information and we’ll make sure someone from our team contacts you as soon as possible.
Kind regards
Client Relations & Experience Team
Absolutely brilliant and professional…
Absolutely brilliant and professional care received from all staff we dealt with at Psicon, from the team who first telephoned to arrange appointments, reception team at the Basingstoke centre, the professionals who saw our son and the paediatrician who we had an appointment online with. I am grateful for their support and understanding during the time we were with them.
30 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. It means a great deal to our team to know that our efforts are making a difference. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Excellent service provider
I got sent the forms really quickly. It took me a while to complete them as I was scared to go to the next stage but eventually I did and soon after I had my ADHD assessment. Later followed my ASD assessment a few months later. The total time from the initial screening to getting my assessment results was 10 months. If I had done my forms quicker I believe this timeframe would be shorter. I highly recommend going to Psicon.
19 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Poor communication
Long wait times, very very difficult to manage to speak to someone. Emails aren’t responded to for a couple of weeks, and when they are they are a standard cut and paste without answering the actual query. Queue times on the phone can be over two hours. Overall a disappointing experience that has felt more difficult than needed.
8 July 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you haven't been able to contact us.
We appreciate how frustrating it must have been to spend a long time waiting to speak to a member of our team.
Unfortunately, we have experienced periods of exceptionally high call volumes, which have resulted in longer waiting times than we would expect or want our clients to experience. While this helps explain the delays, it does not diminish the inconvenience caused, and we sincerely apologise that we did not provide the level of service you deserved.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience this caused.
Kind regards
Client Relations and Experience Team
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Right to Choose for child ASD assessment
My daughter was referred to Psicon through Right to Choose in September. She had her ADOS in May. We then had her final appointment in June. Communication was good throughout the process and all the clinicians and staff that we met with were professional and friendly. Very pleased with the process and considering using them again for my son.
9 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your daughter. If you ever need any further support or have questions, please don’t hesitate to contact us. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
What great company
What a great company they helped my daughter so much and got it. Done in months, not years.Thank you so much for all your help
22 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Outstanding
From the original referral through to the actual assessment, Psicon have been an absolute pleasure to deal with. Their communications are clear and straight forward and they manage your expectations beautifully, which was very different to our experience elsewhere.
29 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. It means a great deal to our team to know that our efforts are making a difference. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Quick service
Quick service, great communication. Teams consultation was great and William our practitioner put us all at ease.
23 June 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
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