From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Tal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received excellent service from Proximo when I needed a replacement WAV vehicle. There were extremely helpful and found a vehicle usuable for me within a couple of days. The WAV vehicle was delive... See more
Company replied
The staff and the service from the company is excellent. I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite... See more
Company replied
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The d... See more
Company replied
Company details
Written by the company
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Written by the company
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contact info
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, United Kingdom
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4.9
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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CHRIS WAS VERY CLEAR AND SHOWED US HOW…
CHRIS WAS VERY CLEAR AND SHOWED US HOW TO WORK THE WAV STRAPS AND HAD PREVIOUSLY TAKEN PHOTOS THIS TIME WHICH SAVED US ALL TIME IN THE RAIN....
4 June 2026
Unprompted review
Reply from Proximo Group
Good afternoon,
Thank you for your positive review. We're pleased to hear that Chris clearly explained how to use the WAV restraints and that his preparation helped make the handover quicker and easier. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
Reply from Proximo Group
Hi Emma,
We really appreciate you taking the time to share your comments. It's great to hear that Masoud was polite, kind, and professional throughout your experience. We'll share this with him.
Kind regards,
Will
Customer Experience
Proximo takes care and understanding to a whole new level.
This company has been by far the easiest and best part of sorting out the many issues arising from a motability, wheelchair accessible vehicle which has to go into the garage for fixing. Efficiency, understanding and always treated with the utmost care and respect. Today Des (Airdrie) took care to a whole new level when after showing me how to operate the various bits of my replacement car, came back after I was unable to operate the restraints...a silly error on my part as it turned out but he returned within an hour of my call and was pleasant throughout although this would have added considerably to his day's work. Thank you Proximo and, especially, Des...you have saved our lives .again!!
4 June 2026
Unprompted review
Reply from Proximo Group
Hi Campbell,
Thank you for your wonderful review. We're delighted to hear that our team has been able to make a challenging situation easier for you. Your kind words about Des and the team will be shared with them. They'll be pleased to know the positive impact they've had.
Kind regards,
Will
Customer Experience
Great Approach
The delivery of my wheelchair accessible vehicle went well because of the careful approach by Paul Edney.
He called me beforehand to say he'd be here shortly and even warned me about the weather.When it came for me to take the vehicle he explained everything I needed to know in a professional manner.
I wouldn't hesitate to recommend.
3 June 2026
Unprompted review
Reply from Proximo Group
Hi Samantha,
Thank you for your kind feedback. We're delighted to hear that Paul provided a professional and reassuring handover experience, keeping you informed every step of the way. We will be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Assad
Assad, has been more than helpful. Showed everything with the car and showed me everything with the car explains how hybrid works as this was new to me. I’m really grateful
3 June 2026
Unprompted review
Reply from Proximo Group
Hi Phoebe,
Thank you for taking the time to share your feedback. We're delighted to hear that Assad was so helpful in showing you around your new vehicle and explaining how the hybrid system works. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
What a positive experience from start…
What a positive experience from start to Daniel Molindas who gave me a full demo of the vehicle. My case handler kept me totally informed about the process and got me a disabled car the very next day. Due to my mobility car being out of action
2 June 2026
Unprompted review
Reply from Proximo Group
Good afternoon,
Thank you so much for your kind words! We're delighted to hear you had such a positive experience. Daniel and your case handler will be thrilled to know their support and clear communication made such a difference.
Kind regards,
Will
Customer Experience
Proximo Drivers are excellent
Dawn Joyner was collecting my hire vehicle yesterday, following a delivery. Despite Dawn having some complications with the delivery, therefore delaying her pickup from me, she kept me informed throughout the day so that I was not inconvenienced at all.
As with all delivery/collection drivers from Proximo Dawn was unfailingly polite and cheerful whenever I spoke to her.
1 June 2026
Unprompted review
Reply from Proximo Group
Hi Sandra,
Thank you for your wonderful feedback. We're delighted to hear that Dawn kept you informed throughout the day and ensured the delay caused no inconvenience. We'll be sure to pass on your kind words to her.
Kind regards,
Will
Customer Experience
Daniel Molinas who delivered our…
Daniel Molinas who delivered our vehicle today was extremely thorough and professional, very polite and helpful with everything. Customer service has been excellent thank you!
1 June 2026
Unprompted review
Reply from Proximo Group
Hi Hollie,
Thank you for your wonderful feedback. We're delighted to read that Daniel provided such a thorough, professional, and helpful service when delivering your vehicle. He'll be very pleased to hear your kind comments.
Kind regards,
Will
Customer Experience
Hire dropped off by Neville who was…
Hire dropped off by Neville who was very friendly and informative. Excellent service thanks
1 June 2026
Unprompted review
Reply from Proximo Group
Hi Sharon,
We really appreciate you taking the time to write a 5-star review. It's fantastic to hear that Neville was friendly and informative when delivering your hire vehicle. We'll be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
The experience I had with Neville was…brilliant.
The experience I had with Neville was great when he dropped my hire vehicle off he took the time to show me where everything was on the vehicle.
30 May 2026
Unprompted review
Reply from Proximo Group
Hi Janet,
Thank you for your wonderful review. We're glad Neville provided a great experience and took the time to show you around the hire vehicle. We'll make sure your kind words are passed on to him.
Kind regards,
Will
Customer Experience
Paul Edney from proxima…
Paul Edney who picked up my proxima vehicle was punctual, very polite & nice & I found him to be helpful when collecting the vehicle...many thanks 😊
29 May 2026
Unprompted review
Reply from Proximo Group
Hi Naomi,
Thank you for your kind feedback. We're delighted to hear that Paul was punctual, polite, and helpful during the collection of your vehicle. We'll be sure to pass on your comments to him.
Kind regards,
Will
Customer Experience
Replacement Adapted Van
We couldn’t recommend Proximo and Paul Edney highly enough! Paul was very courteous, friendly and informative he made sure that I was happy with the replacement van and talked me through everything that I needed to know. A five star service.
29 May 2026
Unprompted review
Reply from Proximo Group
Hi Wendy,
Thank you for your fantastic review and recommendation. We’re delighted to read Paul provided such courteous, friendly, and informative service, and that he made sure you were completely happy with the replacement van.
Kind regards,
Will
Customer Experience
Hi it was amazing and so good the way…
Hi it was amazing and so good the way he explained me Neville
29 May 2026
Unprompted review
Reply from Proximo Group
Hi Nargas,
Thank you for your lovely feedback. We’re so pleased to hear Neville explained everything clearly and made the experience such a positive one for you. We'll be sure to share your comments with him.
Kind regards,
Will
Customer Experience
Very helpful and understanding of my…
Very helpful and understanding of my needs. Very informative about the vehicle and it adaptations. Would recommend
29 May 2026
Unprompted review
Reply from Proximo Group
Hi Steven,
Thank you for your kind review and recommendation. We’re very happy to hear the service was helpful, informative, and tailored to your needs.
Kind regards,
Will
Customer Experience
Vehicle delivered by Des
Vehicle delivered by Des, extremely helpful in demonstrating how the adaptions etc worked. A very helpful and polite chap. A pleasant experience 😊 and highly recommended 😊
29 May 2026
Unprompted review
Reply from Proximo Group
Hi David,
Thank you for your lovely review. We’re delighted to hear Des provided such helpful and polite service and took the time to explain the adaptations clearly. We're very grateful for the recommendation.
Kind regards,
Will
Customer Experience
Daniel molinas arrived in given time
Daniel molinas arrived in given time. Very friendly. Explained everything that was needed to do. Made sure all personal belongings were collected before he left with vehicle.
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Yasmeen,
Thank you for your wonderful review. We’re so pleased to hear Daniel arrived on time, explained everything clearly, and ensured all your belongings were collected before leaving. He'll really appreciate your kind feedback.
Kind regards,
Will
Customer Experience
Masoud
Very polite gentleman fully informed me with vehicle well happy and recommended
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Kerry,
Thank you for your kind review! We’re delighted to hear you were happy with the service and that everything was clearly explained. We'll share this with Masoud.
Kind regards,
Will
Customer Experience
Thank you to proximo and to Joseph…
Thank you to proximo and to Joseph bartlett
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Thomas,
We're very grateful for your 5-star review! It's great to hear your kind words and will be sure to pass your thanks on to Joseph and the team.
Kind regards,
Will
Customer Experience
Amazing service from the driver…
Amazing service from the driver Neville. Quick delivery and very friendly.. would highly recommend
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Zara,
Thank you for the brilliant 5-star review! We’re delighted to hear Neville provided such amazing service and made the delivery quick and friendly. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Amazin sevice very freindly and on time…
Amazin sevice very freindly and on time rob mc d driver went over all paperwork and took me roubd car made sure all was ok
28 May 2026
Unprompted review
Reply from Proximo Group
Hi Gaz,
Thank you for your fantastic 5-star review! We’re so pleased to hear you received amazing service from Rob. We’ll be sure to pass on your kind comments.
Kind regards,
Will
Customer Experience
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