I ordered the tyres I wanted online, arranged a fitting date and paid for everything. I arrived at the fitting station about 20mins before my allotted time. They took my car directly in, did all the w... See more
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I’ve been using Wells Tyre Service for over 50 and every time the Staff and service have been exceptional- definitely 5*. They can be trusted 100% to treat you fairly and be totally honest. Very rare... See more
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I had a great experience getting a puncture repaired here. The team was friendly, helpful, and very efficient. They got straight on with the job and had me back on the road quickly. The complimentary... See more
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Friendly, practical, organised and efficient. And, flexible too. I had everything booked in - replacement tyres, brake disc tweakimg etc and then the MOT. My wife ended up being away and I needed t... See more
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Company details
About Protyre Autocare - Wells
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Webbs Close, West Street, BA5 2HW, Wells, Somerset, United Kingdom
- 01749 673352
4.7
Excellent
2K reviews
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Excellent service great staff easy…
Excellent service great staff easy booking process
2 October 2026
Reply from Protyre Autocare - Wells
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Wells
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service and value for money
23 September 2026
Reply from Protyre Autocare - Wells
Dear Michael Loveless,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from our team at our Wells branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I had a nail in my tyre and really…
I had a nail in my tyre and really needed the car to pick my daughter up from school, Protyre helped straight away and saved my day
23 September 2026
Reply from Protyre Autocare - Wells
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Provided excellent service in dealing…
Provided excellent service in dealing with flat tyre although very busy at time.
17 September 2026
Reply from Protyre Autocare - Wells
Hello David,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the service you received from the team at our Wells centre. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Staff at Protyre were very helpful and…
Staff at Protyre were very helpful and accommodating, although they were busy managed to make space to fit my car with new tyres.
Thank you
16 September 2026
Reply from Protyre Autocare - Wells
Hello Angie,
Thank you for sharing your positive feedback. We are delighted to hear that our team in centre was helpful and accommodating, even during a busy period, and that they were able to fit your car with new tyres. We appreciate you taking the time to provide such a kind review.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Wells
Hello Patrick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and faultless service.
10 September 2026
Reply from Protyre Autocare - Wells
Hello Mrs Smith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Customary courteous service all work…
Customary courteous service all work completed on time. Thank you
10 September 2026
Reply from Protyre Autocare - Wells
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient, practical, flexible.
Friendly, practical, organised and efficient.
And, flexible too. I had everything booked in - replacement tyres, brake disc tweakimg etc and then the MOT. My wife ended up being away and I needed to take my son to his GP at midday. Protyre kindly worked out a plan to do some of the work earlier than planned so I could pick up the car and drop it off later. They also managed to get the MOT done earlier as I had other logistical issues later in the day.
A big thank you to the team.
I'm not going to be going to a different garage anytime soon!
10 September 2026
Reply from Protyre Autocare - Wells
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Unable to repair simple fault
My car failed its MOT because of an indicator side repeater not working. Despite having fixed an identical fault previously, Protyre said they could not get the part to fix it. So I had to find another garage to do it and return to Protyre for a retest - a real time constrained hassle. The part was easily obtained and fixed.
I have been going to Protyre for a long time for MOTs and servicing but in future cannot risk taking it somewhere that cannot fix simple MOT faults. Sadly they have lost a customer.
14 September 2026
Reply from Protyre Autocare - Wells
Dear Richard Binnington,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Friendly and very efficient service at…
Friendly and very efficient service at a competitive price.
9 September 2026
Reply from Protyre Autocare - Wells
Hello Duncan,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received at our Wells centre. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Booking was easy enough
Booking was easy enough. My car was booked in for 8.30 AM and when arriving at 8.25 everything was shut with no one arriving until 8.30. My car eventually went on the ramp at 8.45. No communication other than giving me the pass certificate and it came away having picked up debris in the wheel, which then may the most horrific screeching and grinding sound.
Having communication from the tester about the car and it being a little more prompt (as I was told to be on booking) would have got a 5 star review.
I appreciate that they were busy but it did not allow me to ask any questions.
5 September 2026
Reply from Protyre Autocare - Wells
Dear Victoria Marshall,
Thank you for taking the time to leave your review. I’m sorry to hear that your visit didn’t fully meet expectations, particularly regarding the delay, lack of communication, and the noise you experienced after the appointment.
Your feedback has been passed to management so this can be reviewed with the team in centre. We appreciate you bringing this to our attention, as it helps us improve the service we provide.
If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Took ages
When I got there I was told it would take an hour. I returned a little earlier than an hour to find the bays empty and my van was still in the same place I left it . They started when I got back . It took 1.5 hours in total to change 2 tyres
7 September 2026
Reply from Protyre Autocare - Wells
Dear Gary Squire,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic service
Fantastic service, the team was professional, polite and willing to help. The price was great as well.
7 September 2026
Reply from Protyre Autocare - Wells
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Wells branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Booked on line and all done on time Thanks.
Easy on line booking, Electric car MOT.
THANKS
31 August 2026
Reply from Protyre Autocare - Wells
Dear Mr Cheney,
Thank you very much for leaving us this 5-star review.
We are delighted to hear that you found our online booking process easy and that you were satisfied with the MOT service for your electric car.
We appreciate your business.
we will look forward to welcoming you again at our Wells branch in the future.
Kind regards
Kayliegh
Customer Care- Protyre
lack of customer care
found what i wanted on your website, but it said limited availability and to make enquiry. i did that on both Wells and Midsomer Norton sites, but no response. Also sent complaint to your HQ and also no response. Tried phoning both local sites om several occasions and no pickup
28 August 2026
Reply from Protyre Autocare - Wells
Dear Customer,
Thank you for your feedback . We are sorry to hear that your recent visit to our wells branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Fast and efficient service
2 September 2026
Reply from Protyre Autocare - Wells
Hello Jon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Helpful and supportive
Kind, helpful and informative. A pleasing experience and my car is fixed.
21 August 2026
Reply from Protyre Autocare - Wells
Hello Chad,
Thank you very much for leaving us this 5-star review. We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you had a pleasing experience and that your car is fixed. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Friendly and professional
Friendly and professional, delivering all that was promised.... thanks guys.
26 August 2026
Reply from Protyre Autocare - Wells
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wells branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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