Always use protyre my mot as nd service went like clockwork and pro tyre at thetford are very customer focused and polite. I all ways use pro tyre and my car has never had any real issues Today... See more
Company replied
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I was expecting to buy a new tyre but the mechanics found the problem and had a reasonable instead of expensive bill to pay. He even drove my car onto the road for me and made sure the handbrake wa... See more
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Incredible service. Managed to fit me in on the day and had my car fixed and up and running by the afternoon. Always use protyre as they are so professional and consistent. Recommend always.
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Booked in for steering alignment and was seen to straight away and offered free coffee. The alignment was a bit tricky to get right without pulling one way or the other but the very friendly technicia... See more
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Company details
About Protyre Autocare - Thetford
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 4, Telford Way, IP241HU, Thetford, United Kingdom
- 01842 763663
4.5
Excellent
1K reviews
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I booked my car in for air con check…
I booked my car in for air con check and regas at 13 .00 and they took it straight in to work shop and 1 hour and 15mins later it's all done and I found the staff were friendly and helpful and it was great price perfect job
17 June 2026
Reply from Protyre Autocare - Thetford
Hello Mr Flint,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Maria,
We appreciate your 5-star review! We are glad you found our service helpful, efficient, and reasonably priced.
Best regards,
Eddie
Customer Care - Protyre
Always great advice and service…
Always great advice and service given...mostly the job can be done there and then..very polite staff to which makes anyone feel.welcome
8 June 2026
Reply from Protyre Autocare - Thetford
Hello Heather,
We appreciate you sharing your positive experience! We are delighted to hear that you were happy with the helpful service you received from our team in centre. We value your feedback.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Thetford
Hello Mr Reid,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Mr McIsaac,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Thetford
Hello Charlie,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the service you received from our team at Thetford. We appreciate your custom and hope to see you again in future.
Best regards,
Eddie
Customer Care - Protyre
Timeline was observed correctly
Timeline was observed correctly. Nice quiet waiting area where I could read my book. Staff was pleasant.
3 June 2026
Provided the tyres I asked for at the…
Provided the tyres I asked for at the price I wanted to pay. Great friendly service.
7 May 2026
Friendly staff and great customer servive
Great customer service, friendly staff. Great communication. Ordered two tyres and replaced that afternoon and two more placed two days later as they needed changing as well. Great cup of tea whilst waiting 🙂
20 May 2026
MOT carried out very efficiently and…
MOT carried out very efficiently and professionally. I recommend it.
19 May 2026
Phone never answered.
Phone never answered.
Appointment cancelled.
Re-booked but not available.
Asked for a refund.
Very poor service.
29 May 2026
Reply from Protyre Autocare - Thetford
Dear Terence Mead,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Had interim Service
Had interim Service, but very next day car wouldn't start, screen telling me workshop needed. On electrical fault, went back and they said they’d sorted the issue. Went to work, at end of day car wouldn’t start again Lots of flashing saying driver assist not working etc. Left it awhile and an hour later started. Took back in this morning, now been told electrical fault which is to complicated for them . I have now booked into another garage. I won’t be using you again!!
25 May 2026
Reply from Protyre Autocare - Thetford
Dear Rita Jones,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Fantastic Garage!
Would Highly recommend the guys at Protyre!
They were amazing at helping me solve the issues with my car and always made sure I was booked in as soon as possible to fix it! Can’t Thank them enough for all their time and efforts! Great bunch of guys! 10/10!!
18 May 2026
Reply from Protyre Autocare - Thetford
Hello Josh,
We truly appreciate you sharing your positive experience with us. We're so glad our team in centre could help resolve your car's issues promptly. Thank you for your kind words and for recognising their efforts!
Best regards,
Eddie
Customer Care - Protyre
Always good and helpful with advice etc…
Always good and helpful with advice etc staff and manager always treat you well
12 May 2026
The team went out of their way to keep…
The team went out of their way to keep me fully informed and carried out the work super quickly and efficiently to get me back on the road.
18 May 2026
Staff are very good happy with work and…
Staff are very good happy with work and price. Would use them again
13 May 2026
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