Protyre Autocare - Southampton Burgess Rd Reviews 

1,146
•
TrustScore 4.5 out of 5

4.7

170-176 Burgess Road, Southampton, SO16 3HH Southampton, Hampshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Protyre always go above and beyond for me. They have saved me many times, this time I didn't actually need two new front tyres and instead of charging me anyway they called me and informed me. That is... See more

Company replied

Rated 5 out of 5 stars

I attended ProTyre for my Golf R's first MOT. There appeared to by an issue with a high Lambda reading at the second tailpipe (to much oxygen indicating a lean mixture) Further examination reveal... See more

Company replied

Rated 5 out of 5 stars

I went to Protyre for my annual MOT. The staff were very pleasant and professional and the MOT was completed in less than an hour. The price charged was very reasonable and less than many other garage... See more

Company replied

Rated 5 out of 5 stars

Protyre, as they are now, are just 10' walk away, so I have used them for MoTs, tyres and, occasionally, servicing, over the past couple of decades. Always friendly, competent and with competitive... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Southampton Burgess Rd

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 170-176 Burgess Road, Southampton, SO16 3HH, Southampton, Hampshire, United Kingdom

  • 02380 677468

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,146)

35,124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Unable to provide the tyres quoted for through no fault of their own, but because of an issue with my car, so fitted better quality tyres for the same price.

17 January 2026
Rated 5 out of 5 stars

Thank you

Fitted my car in despite being very busy and car was ready much earlier than I had been expecting. Thorough and friendly service from start to finish.

21 January 2026
Rated 5 out of 5 stars

Last minute appointment

Total lifesavers! I popped in right before closing for a tyre replacement, and the team still took me in. Huge thanks to Alan, the two staff who helped out, and manager Laurence. Service was super fast, and I’d definitely recommend them to friends and family.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

2 new tyres…

Although the tyres were late arriving due to an IT mixup, the staff were helpful and polite. Just had to pick up car slightly later than first thought. Good job done though and offered a free air con service as a sweetener.

3 January 2026
Rated 1 out of 5 stars

£38 to repair a puncture is far too…

£38 to repair a puncture is far too much, last time it £20!

29 December 2025
Protyre Autocare - Southampton Burgess Rd logo

Reply from Protyre Autocare - Southampton Burgess Rd

Dear Mr Murray,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very helpful

Very helpful staff and allowed me to book in an appointment with very short notice.

17 December 2025
Protyre Autocare - Southampton Burgess Rd logo

Reply from Protyre Autocare - Southampton Burgess Rd

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Amazing experience

Amazing experience. The staff were excellent on the phone, very polite. They also removes a nail for free in my back right tyre and checked there was no further damage. Gold service and MOT, very impressed. Will use again!

17 December 2025
Protyre Autocare - Southampton Burgess Rd logo

Reply from Protyre Autocare - Southampton Burgess Rd

Dear GRAHAM TUCKER,

We appreciate you taking the time to share your amazing experience you had with our team at our Southampton Burgess Road branch.

We're happy to hear that our staff were excellent and polite on the phone, and that they provided gold service.

We're glad you were impressed and will use us again!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent customer service

Booked in for a vehicle health check, and the team at Southampton Burgess Road centre were very generous, they topped up my screen washer fluid, engine oil, and tyre pressure. They have excellent customer service.

11 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look