Protyre Autocare - Sittingbourne Reviews 

961
TrustScore 4.5 out of 5

4.6

Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY Sittingbourne, Kent, GB


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Rated 5 out of 5 stars

Had an mot booked in with Protyres and the work was done efficiently with amazing customer service. Needed a new tyre so they did a good deal for me and instead of waiting until the next day the did i... See more

Company replied

Rated 5 out of 5 stars

Had 2 new tyres fitted. Very good price and tracking. No shake at all in the steering when driving fast. Very pleased. Even talked about having air con regassed another time. All staff were polite, co... See more

Company replied

Rated 5 out of 5 stars

I was attended to promptly and my car was treated well. The steering/seating position was changed but that's not really an issue. I have used Protyre for all my MOT and tyre requirements. The level of... See more

Company replied

Rated 5 out of 5 stars

These guys have been a lifesaver over the last few weeks when a simple air con regas turned into multiple problems for me. Friendly knowledgeable and transparent, as a girl that knows zero about... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY, Sittingbourne, Kent, United Kingdom

  • 01795 438003

4.6

Excellent

TrustScore 4.5 out of 5

961 reviews

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4.6

All reviews

(961)

35,519 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't go to Protyre

I took a brand new tyre and a brand new wheel asking them just to fit the tyre on the wheel,again both brand new with tags and labels on! They refused because apparently I haven't bought the tyre and wheel from them! Absolute disgrace! I'll never ever go to them even if they're the last tyre shop in existence!

30 June 2024
Unprompted review
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Diyan Denchev,

Thank you for taking the time to bring this to our attention. We are sorry to hear that you are not happy with the outcome of your recent visit to our Sitingbourne branch.

We would like the chance to look into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, a team member will be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Service is excellent

Service is excellent, courteous and very well carried out. Have no hesitation in recommending them for anything concerning wheels or tyres

23 June 2025
Rated 5 out of 5 stars

Car service

Car service done for the price quoted, friendly phone call advised me when done.

18 June 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Hello Carl,

We're happy to hear that your car service was completed at the quoted price! We appreciate your positive feedback regarding our friendly communication.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Top Marks

The gentle at the front desk was incredible and very helpful. It was also said gentleman that did my MOT.
His team done a fantastic job aswell. Top marks
Would recommend this facility to anyone looking to get your car serviced, MOT'd, tyres, and general maintenance.

13 June 2025
Rated 1 out of 5 stars

Tyre cuts.

One of their tyre fitters tell you that you need new tyres because won't pass mot and next day the mot fitter ask you why you want to change the tyres, nothing wrong with the old ones. 😡

16 June 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Mihai Constantin,

Thank you for bringing this to our attention and we are sorry this has happened. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Still not received paperwork for work…

Still not received paperwork for work done on my vehicle.

13 June 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Edwin Anderson,

Thank you for letting us know.

We can confirm that this invoice has been emailed over to you; please let us know if you have any trouble - we do advise to always check your spam folder, just in case.

We have also notified the Area Manager of this and they will make contact with you in due course.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

I originally went for my MOT

I originally went for my MOT. Had a few issues come up, they worked along with me and managed to get everything resolved, including passing the MOT all before 4pm on a Saturday! Excellent turn around, friendly and helpful staff. They even offer interest free finance which was a welcome surprise, for unexpected cost. Highly recommend them

11 June 2025
Rated 5 out of 5 stars

Thanks again to Rob

Once again outstanding service from the team at Protyre sittingbourne. As I arrived an hour early by mistake and they fit me in anyway. Special thanks to Rob for his fantastic help and expertise same as last time, clearly explaining issues that present themselves. Top service, will not go anywhere else for any reason.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, Efficient & Friendly Service from Rob & Team

Rob in your Sittingbourne branch went above & beyond to help me out with an oil service after being let down by a competitor (who weren't as "Quick" (sic) as a quick fitter!)
Rob looked after my vehicle & up-sold me an AirCon recharge so I did spend more than planned but was rewarded with excellent, friendly & efficient service. Thank you Rob & Team.

21 May 2025
Rated 5 out of 5 stars

Top service

Top service! Realised on the Sunday my MOT had run out and Protyre were the only company I could find online that had an appointment the next day, Monday. All smooth booking and passed when I was doubtful. Very helpful, never heard of you before but would come back again and recommend to others. Very efficient service.

28 May 2025
Rated 1 out of 5 stars

Broke my door handle then super glued…

Broke my door handle then super glued it. Now is loose. Said they would fix but not heard back for over a week.

6 May 2025
Protyre Autocare - Sittingbourne logo

Reply from Protyre Autocare - Sittingbourne

Dear Mr Clemons,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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