From my initial arrival at Protyre in Rugby, the staff were very helpful and friendly. I was given an approximate time my car would be completed and when I returned to collect it I didn't have to wait... See more
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I had a puncture in my 3 month old Ford Puma, contacted Protyre and was told to come straight down, pumped the tyre up and made my way to Paynes Lane, I was attended to straight away, they had a su... See more
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Hardly anywhere now to MOT a motorcycle in Rugby, staff made me feel extremely welcome and offered me a free hot drink whilst I wait. Easy to book and very easy to find! I found out that they also... See more
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I always shop around for best deals on tyres for my motorcycles and car,ProTyre always come up with the lowest price and also hard to get make/sized motorcycle tyres just like this week supplying an A... See more
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Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
2K reviews
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Excellent service responsive used…
Excellent service responsive used garage several years for MOT and Service.
28 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Speedy!
The whole experience was excellent.
Had 2 tyres replaced which didn’t take them long at all,Staff are super friendly and had a coffee while I was waiting which was a nice touch! It’s a Lovely modern reception area too!
23 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear JULES BRAZIER,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear that you are happy with the efficient service you received from the team at our Rugby Paynes Lane branch.
We appreciate your kind words about our friendly staff and modern reception area.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
All good…..
23 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear N Hoare,
Thank you for leaving us a review. We're pleased to hear that everything was good during your visit to our Rugby Paynes Lane centre.
If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Vinny,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always polite service runs on time
Always polite service runs on time. online MOT booking easy to use - 5 stars 🤩
16 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service but on trip the warning…
Good service but on trip the warning light came up I checked and the new tyre was 6psi low Pumped upand all ok
14 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Keith Partridge,
Thank you for leaving us a review. We're glad to hear our service was good. We apologise for the low tyre pressure and appreciate you bringing it to our attention. We can confirm that we have passed this onto management to look into further.
Best regards,
Eddie
Customer Care - Protyre
Friendly but professional service
Friendly but professional service, good quality and timely follow up.
Unfortunately didn't have the specific tools and equipment to complete the works.
14 September 2026
DO NOT USE THIS GARAGE - Please head our warning
If it were possible to give zero starts I Would. I would strongly advise anyone considering using this garage to read our experience before entrusting them with their vehicle.
We recently took our Alfa Romeo MiTo to the Paynes Lane, Rugby garage for a radiator replacement and paid nearly £700 for the work. Unfortunately, what followed has left us extremely disappointed with both the workmanship and the level of customer service.
Our concerns began when we dropped the car off. The member of staff behind the service counter remarked that he “couldn’t be bothered to do the work today”. It may have been intended as banter, but it was hardly reassuring when handing over a vehicle for an expensive repair.
We had specifically agreed that an aftermarket radiator would be fitted to keep the cost down. However, when we collected the car, we discovered that a genuine Alfa Romeo radiator had instead been fitted, adding approximately £90 to the cost. We did not challenge this at the time because we assumed that, despite the additional expense, the repair had at least been completed correctly.
When collecting the car, the same member of staff then jokingly attempted to charge us £1,000 rather than the agreed amount. Again, this was apparently intended as humour, but given the earlier comment it came across as extremely unprofessional.
Far more seriously, after driving the car for JUST ONE DAY following the repair, the engine temperature suddenly went into the red while we were travelling on the motorway and the vehicle shut itself down.
When we opened the bonnet, we discovered that the UPPER RADIATOR HOSE HAD COMPLETELY COME OFF. Coolant had escaped from the system and the engine had overheated.
We have photographic evidence of how we found the vehicle.
Considering that the garage had just replaced the radiator, discovering that a radiator hose was no longer secured after only one day was extremely concerning. This was not a minor inconvenience. We were left stranded following a serious overheating incident on the motorway, and we are now understandably concerned about whether the overheating may have caused damage to the engine.
On inspecting the car further, we also discovered that the FRONT BUMPER HAD NOT BEEN REFITTED CORRECTLY and was visibly misaligned following the work.
For nearly £700, we expected a professional radiator replacement and a vehicle returned to us properly assembled and safe to use. Instead, within one day we had suffered complete coolant loss, engine overheating, a detached radiator hose and a poorly refitted bumper.
We have now made a formal written complaint and have asked the garage to rectify the problems, investigate whether the overheating has caused any consequential engine damage, and arrange for the vehicle to be independently inspected because we no longer have confidence in the work that was carried out.
The most frustrating part is that we originally overlooked the inappropriate comments, the joking about the bill and even the unexpected additional cost of the genuine radiator because we simply wanted the car repaired properly. Finding ourselves at the side of the road after just one day completely changed that.
Based entirely on our own experience, I cannot recommend this garage.
If you do choose to use them, I would strongly suggest checking exactly which parts have been fitted, checking the invoice against what was agreed, and thoroughly inspecting the vehicle and cooling system before assuming the work has been completed correctly.
We sincerely hope the garage now takes responsibility for resolving the situation properly, but customers paying this amount of money should not have to experience what we have experienced.
27 August 2026
Unprompted review
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Sarah Allman,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
The waiting area was very pleasant
The waiting area was very pleasant and comfortable with a drink too.
The staff were really nice and chatty and the work was done in a very good timescale.
2 September 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Annette,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Top notch
Top notch as ever for the rugby branch
Staff friendly service was quick i was over an hour early and was fitted in.
31 August 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Wayne,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Satisfied with their professionalism
Satisfied with their professionalism. And service.
31 August 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Franciszek,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Julie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Pro-tyre Rugby replaced a 1 year old…
Pro-tyre Rugby replaced a 1 year old tyre which had a sidewall bulge thanks a pot hole , and at a very reasonable price .
24 August 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team in centre have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
All was good
All was good, work carried out well. Only thing wrong
was wrong registration number put on paperwork.
24 August 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello,
We're glad to hear the work carried out by the team in centre was good. We apologise for the incorrect registration number on the paperwork and have passed on the feedback to ensure it does not happen again in future.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Dear George Browning,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby Paynes Lane branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Beverly,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Irfan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff at Rugby were very helpful in…
The staff at Rugby were very helpful in getting me sorted at very short notice. They were friendly thoughout and kept me updated with everything that was happening with my car.
3 August 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Kay,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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