Protyre Autocare - Poole Cabot Lane Reviews 

2,803
TrustScore 4.5 out of 5

4.7

7 Cabot Lane, Creekmoor, BH17 7BX Poole, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service, the gents in the office, especially Chris, helped me get the correct spec tyre that i was after. Professional attitude to my novice questions was greatly appreciated. I highly reco... See more

Company replied

Rated 3 out of 5 stars

I have used your Garage for some years now, and the service staff are amazing. Unfortunately this has not happened this time T9 ARP I was given a price for the repair and tyres to just under £1000 wh... See more

Company replied

Rated 5 out of 5 stars

IPRO TYRE POOLE I really like the way that you now have to book in for tyre fitting etc, as when I turned up for the work to be done it was completed within 10 minutes of the projected time, rath... See more

Company replied

Rated 5 out of 5 stars

A quick and painless experience for recharging my car AC. I booked online, turned up just 5 minutes early, technician took the car straight away and around 35 minutes later I was driving the car away... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom

  • 01202 659911

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,803)

34,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked MOT arrived on time and dealt…

Booked MOT arrived on time and dealt with promptley
and finished on time.

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Ed,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

good online price and booking all…

good online price and booking all worked fine. great job

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Colin,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

I have used your Garage for some years…

I have used your Garage for some years now, and the service staff are amazing. Unfortunately this has not happened this time T9 ARP I was given a price for the repair and tyres to just under £1000 when ringing this morning it was found that the repair to the Wet belt is not something that can be undertaken at your depot. As a carer my car in important and an aborted visit a waste of time would have been a great inconvenience.

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Bridget Punyer, 

Thank you for your feedback. We are sorry to hear that your recent experience has not been a positive one on this occasion. We would like the chance to investigate this matter further for you, therefore your concerns have been brought to the attention of the management team and they will be in touch as soon as they can to discuss this further

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Tyre repair…

Did the tyre repair when they said they would, on time

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Ivor,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Prompt

Prompt, attentive, quick, reasonable price and well mannered staff, can't fault them.......

11 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Susan​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

They are always friendly

They are always friendly, efficient and professional

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Jean Moyse,

Thank you very much for leaving us this 5-star review.

We always strive to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Poole Cabot Lane branch.

We appreciate your business and hope to see you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

i trust procure to do a good job at a…

i trust procure to do a good job at a fair price, and they have not let mr down after a number of years of using them

17 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Philip​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fantastic service

Fantastic service, the gents in the office, especially Chris, helped me get the correct spec tyre that i was after. Professional attitude to my novice questions was greatly appreciated. I highly recommend them and i will be returning for my next set.
Michelins all the way and they were very competative on price too.

14 August 2026
Unprompted review
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Ben,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great Service

Great Service

14 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly service and fast turnaround

Good service when dropping of truck for 4 new tyres, phoned me to keep me updated and completed the work all in good time

12 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Jacob​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Poole Cabot lane branch is fantastic!

The staff and particularly front office staff are so knowledgeable and helpful.
Absolutely first class service.

10 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Mr Light,

Thank you for sharing your feedback regarding the service you received.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Poole Cabot Lane has delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Have been dealing with Protyre for over…

Have been dealing with Protyre for over 18 years. And always had amazing service from them and incredibly helpful and friendly staff.

10 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Patrick​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always a professional service from…

Always a professional service from Protyre. The staff are always polite and happy to explain works as well as not being pushy. Easy to book in online too.

10 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Kayleigh​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Incorrect MOT booking time.

I was given an incorrect time for my MOT appt on the 6th Aug, I was told 9:30 when booking ,but was told it was 11:00 when I arrived for 9:30. This caused me a lot of inconvenience.

6 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Mr White,

Thank you for your feedback. We are very sorry to hear about the confusion regarding your MOT appointment time and the inconvenience this caused you. We understand how frustrating it can be when there's a discrepancy in scheduling. Your concerns have been brought to the attention of the management team, who will investigate this matter further to ensure it does not happen in future. 

If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great garage very attentive quick…

Great garage very attentive quick turnaround

5 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The staff are always reliable

The staff are always reliable, friendly and professional. The services they provide are affordable with no hidden agenda. Great job every time.

3 August 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very polite staff

31 July 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

A quick and painless experience for…

A quick and painless experience for recharging my car AC. I booked online, turned up just 5 minutes early, technician took the car straight away and around 35 minutes later I was driving the car away with full ac again!

30 July 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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