Website was easy enough to buy my tyres and book in at a date and time convenient for me at the branch on Alder Hills. On arrival I was greeted by a happy helpful chap. The person who carried out the... See more
Location
Switch locationUnit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutley amazing team...Went above and beyond the Norm to help me with Unusual size Tyres for my American RV..Thanks all your help
Company replied
Got my tyres done here a few weeks back, Carla was so bloody lovely I booked my MOT and service in for a few weeks later. Excellent garage, great service. Give Carla a payrise for being an absolute le... See more
Company replied
I had an MOT, the booking process was straight forward. The team were very knowledgeable and helpful. Both Cara and Toby were extremely helpful and professional. Went above and beyond in order to get... See more
Company replied
Company details
About Protyre Autocare - Poole Barter Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom
- 01202 722433
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website was easy enough to buy my tyres…
Website was easy enough to buy my tyres and book in at a date and time convenient for me at the branch on Alder Hills. On arrival I was greeted by a happy helpful chap. The person who carried out the works listened to me & followed my request. Thanks guys
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutley amazing team...Went above…
Absolutley amazing team...Went above and beyond the Norm to help me with Unusual size Tyres for my American RV..Thanks all your help
3 June 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Pleased with work
Work completed to a high standard and staff friendly and helpful despite being very busy.
3 August 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick service
Quick service, professional staff. They managed to fit me in the day after I called.
29 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Sarah,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Got my tyres done here a few weeks…
Got my tyres done here a few weeks back, Carla was so bloody lovely I booked my MOT and service in for a few weeks later. Excellent garage, great service. Give Carla a payrise for being an absolute legend!!!
29 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and support from the…
Great service and support from the ProTyre team.
Always friendly and helpful
29 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Leo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Barter Road
Hello Cecilia,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I came in to get a recon gas on my air…
I came in to get a recon gas on my air conditioner, I was advised I need one new tyre as the on the car was to dangerous to leave, I had 2 new tyres fitting, when the car was ready they where not put back in the right place as instructed and the pressure on each tyre was to high, they where changed for me and when got home, I adjusted the pressure to the correct setting
24 July 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Jonathan Gill, ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Poole Barter Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Staff were very helpful
Staff were very helpful and polite.there was no pressure to carry out unnecessary work.
24 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Poliet, informative and helpful staff
20 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Ernest,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Poole Barter Road
Dear Mike Corica,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole Barter Road branch.
We hope to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great friendly reception staff
Great friendly reception staff
Knowledgeable and helpful
20 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Juliet,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booking the appointment was easy
Booking the appointment was easy. Parking was good and all on time. Receptionist very helpful and friendly
20 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very happy with the service and very…
Very happy with the service and very friendly staff.
13 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
always polite and welcoming
always polite and welcoming. fast an efficient service, with no awkward hard sales. always a pleasure using them.
15 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Miss Reynolds,
We would like to thank you for sharing your feedback regarding the service you received at our Poole branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff attitude was not good
Staff attitude was not good.
I explained check all tyre pressure check, but didn't.
Again I am back and asked but they showing but no air filling, the car monitoring gags was same showing after running the car
15 July 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Philip Joseph,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Customer service was really efficient…
Customer service was really efficient and friendly at the store Barter road.
I went before at the other protyre store and was not the good service. The employee came over to assist me and he was eating a sandwiche, and he wasn`t really keen to. Maybe I was disturbing.
I don`t recommend the store at cabot lane.
13 July 2026
Reply from Protyre Autocare - Poole Barter Road
Hello Juliano,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The whole process was seamless from…
The whole process was seamless from Start to finish Carla on reception had amazing customer handling skills
6 July 2026
Reply from Protyre Autocare - Poole Barter Road
Dear Mr Green,
We would like to thank you for sharing your feedback regarding the service you received at our Poole Barter Road branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team has delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Car off road due to seized brakes
Car off road due to seized brakes. Protyre Poole replaced rear discs calipers pads bearings and brake fluid change. Very professional and friendly service I was very pleased and would recommend them.
22 June 2026
Reply from Protyre Autocare - Poole Barter Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.