A busy workshop but found time to investigate the problem with my rear tyre and arranged a temporary repair, and for tyres to be fitted the next day, replacing the damaged one and also two worn front... See more
Company replied
Location
Switch locationUnit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
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See what reviewers are saying
What’s not to like? These were the best value tyres I could fine online and fitted for much less than the high street / walk in price. A range of dates and times for local fitting offered and addition... See more
Company replied
Staff/mechanics just need to learn to speak to customers better. If there is an issue with dashcams in vehicles then there probably should be a sign up in reception area. Apparently they are not allo... See more
Company replied
My son, from Keswick, forgot about his MOT, and we needed an urgent appointment. To our immense relief, Protyre Penrith had one appointment the following day. The Stafford were very friendly and p... See more
Company replied
Company details
About Protyre Autocare - Penrith
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, United Kingdom
- 01768 864361
4.6
Excellent
2K reviews
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An efficient and thorough service
An efficient and thorough service. My tyre was changed when arranged, and the job completed swiftly while I waited.
28 October 2026
Reply from Protyre Autocare - Penrith
Hello Michael,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good, efficient service
A busy workshop but found time to investigate the problem with my rear tyre and arranged a temporary repair, and for tyres to be fitted the next day, replacing the damaged one and also two worn front tyres. Good work, efficient and friendly. Thank you.
29 October 2026
Reply from Protyre Autocare - Penrith
Hello Mick,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Cancellation
After a cancelled mot because of staffing issues, everything got sorted as promised by my renewal date, it was inconvenient but these problems can often be unavoidable
2 November 2026
Great service and advise
2 November 2026
Reply from Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Carol,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick service and Matt was a big help
Matt--ooh I think that was his name!-- was a great help on the phone--twice!--and in getting my tyre replaced quickly on same day I called.
28 October 2026
Reply from Protyre Autocare - Penrith
Hello Ron,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A very efficient service
A very efficient service, with friendly staff, would highly recommend on my experience.
28 October 2026
Reply from Protyre Autocare - Penrith
Dear warren wood,
Thank you very much for leaving us this 5 star review.
We always try to ensure our customer service is the best it can be, so we are absolutely delighted to hear that you found our team at our Penrith branch to be so welcoming and prompt during your visit. Your high recommendation means a lot to everyone here.
We truly appreciate your business and look forward to welcoming you back in the future.
Kind regards
Kayliegh
Customer care -Protyre
Reply from Protyre Autocare - Penrith
Hello Anne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service
Excellent customer service, work and explanation etc timely and accurate
22 October 2026
Reply from Protyre Autocare - Penrith
Hello Anne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
What’s not to like
What’s not to like? These were the best value tyres I could fine online and fitted for much less than the high street / walk in price. A range of dates and times for local fitting offered and additional extras such as alignment offered at check out. Great service ans all payable using a range of methods to make road safety more affordable for all.
28 October 2026
Reply from Protyre Autocare - Penrith
Hello Jo,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
28 October 2026
Reply from Protyre Autocare - Penrith
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very easy booking service.
Very easy booking service.
Pleasant and helpful staff.
Competitively mot and service price.
Vehicle returned in excellent condition.
28 October 2026
Reply from Protyre Autocare - Penrith
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt thorough service
26 October 2026
Reply from Protyre Autocare - Penrith
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
My front tyres and wheel alignment
My front tyres were replaced followed by front wheel alignment on time, without fuss or complication, and at a great price; I booked the job online
20 October 2026
Reply from Protyre Autocare - Penrith
Hello Mike,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Penrith
Hello Robin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Super quick turn around
Super quick turn around, a great team and even a free cuppa while I waited! Would definitely use again.
21 October 2026
Reply from Protyre Autocare - Penrith
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
From visiting to have tyres checked and…
From visiting to have tyres checked and ordered 2 replacements were fitted the same day.
Excellent person on reception and so pleasant to deal with and answering questions.
21 October 2026
Reply from Protyre Autocare - Penrith
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff/mechanics just need to learn to…
Staff/mechanics just need to learn to speak to customers better. If there is an issue with dashcams in vehicles then there probably should be a sign up in reception area. Apparently they are not allowed as its the law and even though it was turned off the dashcam is still an issue as it should be removed or it can fail an mot as apparently they are obstructing the drivers vision.
The female reception lady who was standing in was understanding but won't be going back as not impressed. The previous service should of took about 2 hrs but was done in under an hour and a half and even in that time the mechanic dealt with another cars tyre. Not sure its value for money.
21 October 2026
Reply from Protyre Autocare - Penrith
Dear Jamie Jephcott,
Thank you for sharing your feedback regarding your recent visit.
We are very sorry to hear that the communication from our team did not meet expectations and that you felt the service provided was not value for money. We have passed on your feedback to the management team.
If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
My first MOT with no work needing to be…
My first MOT with no work needing to be done so of course it's 5 stars...but the guys were great, friendly and started and finished on time so what's not to like?
16 October 2026
Reply from Protyre Autocare - Penrith
Hello Rob,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Arrived early for my appointment & car…
Arrived early for my appointment & car dealt with straight away , Great service , will be back again
14 October 2026
Reply from Protyre Autocare - Penrith
Hello Russ,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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