Staff carried out work in a professional manner,and pointed out a defect to car I never knew existed. I have been a customer of Kwik fit for years, however after my experience at pro tyre I will be us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast and efficient service; extremely friendly welcome. New booking system makes everything even easier. Thank you
Company replied
All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... See more
Company replied
Easy to purchase tyres and book appointment. Friendly welcome, quick and efficient service. Clean and light waiting area. A job well done! Will use again.
Company replied
Company details
About Protyre Autocare - Dumfries
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, United Kingdom
- 01387 254433
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
2 visits this week and the lovely staff had both vehicles sorted quickly.
Wouldn’t go anywhere else for tyre service.
9 June 2025
Reply from Protyre Autocare - Dumfries
Dear Mr Gilmour,
We're happy to hear that our team provided you with prompt service for both vehicles. We appreciate you choosing us for your tyre needs and thank you for your feedback.
Best regards,
Eddie
Customer Care - Protyre
Very knowledgeable helpful
Very knowledgeable helpful. Dealt with them before and had no problems. Always go to them regarding tyres.
4 June 2025
Excellent service and price
Excellent service and price, very helpful staff
5 June 2025
Unprompted review
Tryetastic
What a great service had problems with computer on progress site always saying error with registration plate so knew what tyres I wanted . Went in seen Kevin had a discussion on miles per Yr I do etc and decided to go medium range with fallen all season tyre got 4 sorted for the following day went in at time arranged job done half an hr later great service
28 May 2025
Really helpful,friendly and…
Really helpful,friendly and efficient.Would definitely recommend.
28 May 2025
Very organised reception and efficient…
Very organised reception and efficient service. Would have given 5 if the guy had double checked my tire pressures.
28 May 2025
The arrangement was handled very…
The arrangement was handled very efficiently and in a helpful way by the lady in reception
26 May 2025
First class service from Kevin
Following conversation with manager Kevin
All issue’s completely resolved
Restoring my faith in dentons tyre service
Many thanks
Stuart.
20 May 2025
Reply from Protyre Autocare - Dumfries
Dear Stuart,
Thank you for leaving us a review, and we're sorry to hear that you were not happy with the customer service received at our Dumfries centre.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Tracking issues
Took my daughters car in to get Tracking done as this had supposedly been done elsewhere, staff couldn’t have been more helpful, from releasing seized parts ( now I know it wasn’t done elsewhere) and rectifying the tracking my daughter now feels safe in her car Thank you Team Dumfries
21 May 2025
Arrived early and asked for an…
Arrived early and asked for an alignment to be done also. Got on with replacing the tires and the alignment straight away, no fuss, no hassle. Didn't take long and I was soon on my way.
19 May 2025
Protyre employees are very pleasant and…
Protyre employees are very pleasant and polite, they checked my back tyres as well as changing my front 2. The done the tracking on my car and then brought the car back to me. The guy did a great job and cleaned the slick of my tyres unlike some places where your left with goo around your tyre and alloy. Only downside was my appointment was 11am but due to a bank Holiday the day before my tyres were due in with there 11.30am delivery not there fault more of a computer error. Would definitely recommend.
14 May 2025
Booked on line great savings quick…
Booked on line great savings quick service everyone was pleasant
14 May 2025
Good service provided as usual with…
Good service provided as usual with staff being very friendly and helpful. Don't go anywhere else than the Dumfries Branch
14 May 2025
Straightforward and easy booking…
Straightforward and easy booking system.
Spot on service from the Dumfries team.
14 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.