I recently visited Protyre on Sheffield Street in Carlisle, and I am genuinely blown away by the level of service I received. The team there went above and beyond to help me out—they were friendly, p... See more
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Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more
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The reception staff were very helpful and I was given an acceptable quote. Unfortunately when I had an early drop off, there was no one there so I had to return later. The work was completed on time a... See more
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I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure t... See more
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Company details
About Protyre Autocare - Carlisle Sheffield Street
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom
- 01228 522033
4.7
Excellent
791 reviews
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They simply did what I asked for and…
They simply did what I asked for and what they said they would do.
2 November 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Nicky,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I recently visited Protyre on Sheffield…
I recently visited Protyre on Sheffield Street in Carlisle, and I am genuinely blown away by the level of service I received. The team there went above and beyond to help me out—they were friendly, professional, and went out of their way to make sure everything was sorted quickly and efficiently.
It’s rare to find a garage where the staff are this helpful and genuine. Massive thanks to the whole team—I wouldn't hesitate to recommend them to anyone needing tyres or vehicle checks!
26 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr Mitchell,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The job was done well
The job was done well. A little bit longer but the chat was good and genuine
19 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Dennis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The problem with my tyre was identified…
The problem with my tyre was identified and fixed quickly.
And the amount of wear on two other tyres was explained so I could decide when to replace them.
19 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Janice,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and couteous staff
Very helpful and couteous staff. Well informed. Prompt and efficient service.
16 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and quick
16 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mrs Spence,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
So friendly nothing was a bother…
So friendly nothing was a bother perfect service &non patronising can’t ask for anything else.
14 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mrs Hodgson,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very satisfied with the service
The reception staff were very helpful and I was given an acceptable quote. Unfortunately when I had an early drop off, there was no one there so I had to return later. The work was completed on time and the bonus was they were able to give me a blue light discount. Very satisfied with the service
9 October 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Helen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Staff were extremely helpful
The Staff were extremely helpful, the service was speedy and the cost was very competitive.
28 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were very helpful and efficient
Staff were very helpful and efficient. Saved me money by telling me where to buy tyre pressure sensors which they fitted for me.
21 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Wayne,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great experience @Protyre Carlisle
Chris served me and was polite efficient and helpful, first rate care and consideration. An absolute gentleman who is a credit to Protyre.
14 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr Davidson,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and helpful staff
14 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr and Mrs Warwick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I ordered two tyres only 1 arrived…
I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure the other tyre was available when I turned up for it to be fitted. Even then I believe the second tyre was not at the branch they found on your system
5 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Mr Gilpin,
We sincerely regret the inconvenience you experienced with your tyre order and fitting. We understand how frustrating it must have been to arrive for your appointment expecting two tyres and only finding one. We are actively looking into why the website indicated both tyres would be ready when they were not. Thank you bringing this to our attention.
If you have any questions or require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
I was given a time slot for tyres and…
I was given a time slot for tyres and they delivered not like another company who as no concept of customer service I will in future use your garage
9 September 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Mr Steve Labaj,
We're so glad to hear that we could provide you with a positive experience for your tyre service at our Carlisle Sheffield Street branch.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Alexia,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Sheffield Street branch.
Thank you !
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Prompt friendly service
I called in to follow up on a suggestion from else where to check the state of my tyres. I was seen quickly and theyvwere able to fit new tyres straight away.
All completed in one hour.
Friendly service
24 August 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Julie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team in centre. We are especially pleased to hear your tyres were fitted quickly.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Louise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
PROTYRE AUTOCARE THIS GARAGE WAS VERY…
PROTYRE AUTOCARE THIS GARAGE WAS VERY FRIENDLY AND DID A GREAT JOB ON MY CAR REALLY HAPPY WITH EVERYTHING THEY DID GOOD JOB LADS
26 August 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Alan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Kevin,
Thank you for taking the time to leave us a 5-star review of your experience at our Carlisle Sheffield Street centre.
Best regards,
Eddie
Customer Care - Protyre
Outstanding staff
Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet.
Great deals, efficient work and no fuss, Protyre Carlisle is the place to go. No doubt at all.
24 August 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Andy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle centre.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
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