As always the service i received was 1st class. Friendly, efficient, helpful and polite and all at a reasonable price. Shame that so many other businesses can't be the same.
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Great service and an unbeatable price. Very professional and very polite. Car was ready earlier than expected, which is a bonus. Cant find fault, not one. From start to finish to was made simple.
Company replied
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... See more
Company replied
Had to get AA as wheel nuts not tight. Very fortunate to have pulled in when I did. Gates have kept me informed and looking into how this has happened as wheel is damaged and further part is needed.... See more
Company replied
Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2K reviews
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Reply from Protyre Autocare - Carlisle Broadway
Hello Ruth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As always the service i received was…
As always the service i received was 1st class. Friendly, efficient, helpful and polite and all at a reasonable price.
Shame that so many other businesses can't be the same.
12 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Edward,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Favourite tyre fitters
Professional, yet friendly service. Staff are all lovely. Job done as quickly as possible. Good prices!
12 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Christine,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and an unbeatable price
Great service and an unbeatable price. Very professional and very polite. Car was ready earlier than expected, which is a bonus. Cant find fault, not one. From start to finish to was made simple.
12 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Jeff,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff very friendly and efficient and…
Staff very friendly and efficient and the booking process was easy
12 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Wendy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Lucie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Lots of effort put in by all the staff.
Lots of effort put in by all the staff.
They were all fantastic.
I can’t fault the service I received, so helpful and polite.
I will definitely be using them again, although this isn’t the first time I’ve used them good service every time I’ve been. Brilliant.
10 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Tracy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service
Excellent customer service. It was easy to book an appointment through the app.
24 June 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Rachel,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Mrs Avci,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Mr Harrison,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Broadway centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Took care changing tyres
Took care changing tyres, no marks to alloys - Very happy, thanks!
1 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had to get AA as wheel nuts not tight
Had to get AA as wheel nuts not tight. Very fortunate to have pulled in when I did. Gates have kept me informed and looking into how this has happened as wheel is damaged and further part is needed. Hoping its all sorted tomorrow.
Gates ordered new wheel, replaced brakes and discs as precaution at my convenience. Kept informed throughout. Will be back for MOT.
3 August 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Graham,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Car brought to the door
Booked and paid online, tyres fitted and car brought to the door.
29 July 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Joanne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The communication with Craig was much…
The communication with Craig was much appreciated . I felt he did his absolute best . Despite my vehicle failing it’s MOT and costing more that I hoped he kept me informed and I was still able to get my car back on same day . Thank you
29 July 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Ann,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Lovely staff
I've been to Gates Tyres a couple of times for my car both times they were great the staff seem like a good bunch and very reasonable. The receptionist said they would charge the original price for my tyres as they didn't have the ones I got last time in stock which was very considerate. I really valued their service and will be going back for sure!
27 July 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the service you received from the team at Carlisle.
Best regards,
Eddie
Customer Care - Protyre
Friendly staff and although my booking…
Friendly staff and although my booking was late starting, the job was done quickly.
27 July 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello Edward,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always get excellent service and very…
Always get excellent service and very knowledgeable staff
27 July 2026
Reply from Protyre Autocare - Carlisle Broadway
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Broadway
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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