I Arrived a day prior to my booking to rearrange, however the depot manager was excellent, the tyres were already in stock and he got me in straight away. I had a couple of concerns regarding waterpu... See more
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Location
Switch location639 Cowbridge Rd East, Canton, CF5 1BH Cardiff, South Glamorgan, GB
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Had all 4 tyres changes across 2 visits after my MOT advised my old tyres were perished and both times the process was efficient and simple. Prices were clearly explained and the online booking system... See more
Company replied
The team were very punctual and kept me up-to-date with progress throughout. Also completed the MOT while I waited in reception. Thanks all.
Company replied
Always use protyre the prices are reasonable and usally l have a quick service the staff are helpful with queries
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Company details
About Protyre Autocare - Cardiff Canton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
639 Cowbridge Rd East, Canton, CF5 1BH, Cardiff, South Glamorgan, United Kingdom
- 02920 563503
4.8
Excellent
1K reviews
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Reply from Protyre Autocare - Cardiff Canton
Hello Mr Jesuthasan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quality tyres at a good price
Quality tyres at a good price. Booked an appointment and was seen promptly. Nice friendly staff. Would definitely recommend this tyre garage. Very easy website to book and purchase.
9 September 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Alan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked on line for MOT
Booked on line for MOT, started on time and all done in the hour as stated
5 September 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and value for money
9 September 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cardiff Canton
Dear Mr Williams,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our customer service is excellent, so we are delighted to hear you are happy with the service you received.
We appreciate your business and hope to see you again in the future at our Cardiff Canton branch.
Kind regards
Kayliegh
Customer care - Protyre
Good value for money
9 September 2026
Reply from Protyre Autocare - Cardiff Canton
Dear Mrs Thomas,
We're happy to hear that you found our offerings to be a good value.
We appreciate your positive feedback!
we will look forward to welcoming you again in the future at our Cardiff Canton branch.
Kind regards
Kayliegh
Customer care - Protyre
Good job, eventually.
I bought two new front tyres online with Blackcirlces for my VW Touran to be fitted on Wednesday 2nd. Protyre was my closest store and I’d happily used them before. Unfortunately my car wouldn’t start that morning so I tried calling from 8:30a.m. (Which was the time they opened) but kept picking up the automated message stating the stores opening times. Eventually I spoke to someone at 9:10, some 40 minutes later after numerous attempts. To be fair they were really good and reassured me that it wasn’t a problem. I just needed to call them back to rearrange a new appointment.
At around lunchtime I’d got the car running and tried to call to book a new appointment. This is where my frustration started. For the rest of that day and most of the following day it was impossible to speak to anybody. I spent over 3 hours on hold and called over ten times with the same outcome. Eventually, I complained to Blackcircles who I bought the tyres from. They couldn’t get hold of anyone either but were able to book me back in online as they couldn’t access the online schedule.
I turned up at 10am on Friday 4th. There were cars in every bay and no parking outside. A delivery lorry was loading used tyres outside and there were many people waiting. I spoke to a member of the team who told me once the lorry had gone they’d be able to fit me in. One this vehicle left, I spoke to someone else who told me he only had two other cars in o sort first and then he’d get me in. Eventually I was seen at 11:10 an hour and 10 minutes after my booked slot.
The team were polite and a staff member apologised for the delay. However it was clear that they had too many bookings and were trying to squeeze in too much with too few staff. There is no main receptionist so it’s luck of the draw if you get to speak to anyone. This perhaps explains the lack of phone service!
My tyres were fitted quickly and efficiently once I was seen but I don’t understand why give customers time slots if you’re not going to be seen roughly near them. I accept there may always be some delay but I should have been one of the first few bookings of the day. Very busy, tough to park at times, but they get a good job done in the end.
4 September 2026
Reply from Protyre Autocare - Cardiff Canton
Dear Giles Parker,
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We sincerely regret the difficulties you encountered trying to reach us by phone and the extended wait times during your visit. Although, were glad you found the job completed good in the end. We have passed on your feedback to the management team.
If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
I’m giving one star before even going!
I’m giving one star before even going!! Booked a tyre replacement online- the website changed the tyre to the one I entered… tried calling and emailing repeatedly but no one seems to answer the phone in canton- so currently over £200 out of pocket & I can’t even speak to a soul at the garage to get the issue rectified!! Absolutely shocking!!!
1 September 2026
Unprompted review
Reply from Protyre Autocare - Cardiff Canton
Dear Dr Evans,
Thank you for taking the time to bring this to our attention. We are sorry to hear that you have not been able to reach the team at our Cardiff branch.
If you wouldn't mind emailing us at customerrealtions@protyre.co.uk providing us with the registration of the vehicle in question and the web order number for your booking, a team member will be in touch as soon as possible.
Kindest regards,
Georgia
Customer Care - Protyre
Scott the manager and his team go out…
Scott the manager and his team go out of there way to make things go easy and get you back moving and on the road again
31 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Chris,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
They had the tyre i wanted and they…
They had the tyre i wanted and they seen me straight away
31 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were knowledgeable and…
The staff were knowledgeable and helpful only downside was the waiting area .But this didn’t stop me from using the garage again a couple of weeks later
31 July 2026
Always professional and friendly and…
Always professional and friendly and value for money
28 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Mike,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Seen swiftly and tyre changed before I…
Seen swiftly and tyre changed before I realised they'd even started! Friendly and courteous service. Will use again, for sure
26 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Ceara,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service, and we are delighted that the team delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Cardiff Canton
Hello Gaz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cardiff Canton
Dear John Wakeling
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers. Therefore, we are delighted to hear that you are happy with the efficient and friendly service you received from the team at our Cardiff Canton branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Highly recommend
I booked an appointment to have a new tyre. I was seen earlier than appointment time. I was kept informed about the work needed doing. I ended up with 4 new tyres and wheel alignment. The staff were welcoming and very friendly. Will definitely go there again.
19 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Sam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service, prompt and friendly. Nothing too much trouble for the staff. Thankyou
19 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Shirley,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Canton office were good as gold
Canton office were good as gold. I originally tried for hours to book with the Grangetown unit but nobody ever answered the phone. Canton answered straight away and booked me in.
22 July 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service
Fantastic service, quick , friendly and very helpful, wonderful team, coming and getting car seen to is never a chore
13 August 2026
Reply from Protyre Autocare - Cardiff Canton
Hello Anne,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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