İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.
Company replied
Location
Switch location42-52 Charminster road, Charminster, BH8 8UR Bournemouth, Dorset, GB
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I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanat... See more
Company replied
Polite , helpful staff, regas started straight away, good price. Waiting room spacious, clean, wifi, air con, coffee machine. Online booking easy and prices clear. Would use again and recommend.
Very helpful. Got an air con regas, which unfortunately did not fix my air con as they found my air compressor has died. However, they removed the gas and confirmed a full refund would be processed. N... See more
Company details
About Protyre Autocare - Bournemouth
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
42-52 Charminster road, Charminster, BH8 8UR, Bournemouth, Dorset, United Kingdom
- 01202 444999
4.6
Excellent
1K reviews
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Great service thank you guys.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and prices
Excellent service and prices.
Had four new tyres and wheel alignment all done to a high standard.
12 August 2026
Reply from Protyre Autocare - Bournemouth
Hello Mr Fish,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tyres only from now on…
I have been using these guys for years and would have given them a 5 star review. My Dash had lit up like a Christmas tree I took my car there to be looked at and was told, more than likely I needed 2 bearings and 2 wheel bearing sensors, to the time of £1300. I said thankyou and good bye and got a quote at another garage £300 same work carried out and I got an MOT. Cars been good as gold since.
15 April 2026
Reply from Protyre Autocare - Bournemouth
Dear Dom,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Bournemouth
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great Value - Great Service
Had a booking for 4pm. They called me at 2.30pm and asked if i wanted an earlier appointment. I checked in at 3pm and was done and usted by 4pm.
four new tyres on my EQC at significantly lower price than Mercedes for exactly the same tyre.
31 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Paul,
We are so glad to hear about your positive experience with us! It's wonderful that our team in centre could accommodate an earlier appointment for you and get your EQC fitted with new tyres efficiently. We appreciate you highlighting our competitive pricing. Thank you for your kind words.
Best regards,
Eddie
Customer Care - Protyre
Very effective management customer service
After having an issue with a Groupon Voucher. Protyre management was able to resolve a issue i had regarding regas my car aircon unit . Very satisfied with the response I receive and Happy with Protyre service
20 May 2026
Reply from Protyre Autocare - Bournemouth
Dear Alex,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
I had to have four tyres replaced
I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanation.
I had to return the following week as a warning light saying my tyre pressure required checking, this was due to not being reset at the time.
I was then told the problem was resolved however after leaving and a few minutes driving I discovered this was not the case and had to return, which resulted in being late for an appointment, again no apology or explanation.
Not very impressed at all.
Also as I explained to the member of staff my name he had on the computer and the name you have on this review feedback is incorrect!
Regards
Amanda Thomas
3 August 2026
Reply from Protyre Autocare - Bournemouth
Dear Amanda Thomas,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into, and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Used this place for years and can’t…
Used this place for years and can’t fault it good staff always a great service
5 August 2026
Reply from Protyre Autocare - Bournemouth
Hello Mr Baker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The company's employees were helpful…
The company's employees were helpful and polite. The service was good.
5 August 2026
The guy at reception was extremely…
The guy at reception was extremely helpful and knew the answers to everything I asked..the tyre change was quicker than I expected…..overall an excellent job and I’ll be back when I next need tyres…👍
27 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Oliver,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
İ have used this pace for so many years…
İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.
22 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Ease of transaction and cost
20 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth
Hello Judith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Courteous and quick!
10 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Fran,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had a free ac check
Had a free ac check was told there was gas but system had a blockage which they cannot deal with. Fair enough. Had an independent specialist look at the vehicle and here is no gas and a leak in the condenser so completely wrong information. Appreciate it was a free check but you would like the correct information from so called professionals.
7 July 2026
Unprompted review
Reply from Protyre Autocare - Bournemouth
Dear Ian Wadland,
Thank you for notifying us of your concerns regarding the advice received.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Bournemouth
Hello Jody,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional service - safety first - very helpful (and a free drink!)
I visited the garage to get my tracking done as I was not happy with the handling. It was booked in online and I took advantage of a 50% offer. When I brought the car in, one of the mechanics informed me that both front tyres were illegal. I knew they needed attention but hoped this could have been done afterwards. this wasn't the case so I had the front two tyres replaced and rebooked the wheel alignment for later that afternoon. Apparently, it was close to impossible as one of the track rod ends was stuck/seized. After some time heating, it was released and the alignment became possible. I was informed that the ends may need replacing next time. Genuinely pleased with my visit if a little time consuming but all safe now - many thanks!!
3 July 2026
Reply from Protyre Autocare - Bournemouth
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth
Dear H PILKINGTON-WAY,
Thank you very much for leaving us this 5-star review.
We are delighted to hear that you are happy with the service you received from our team at our Bournemouth branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care- Protyre.
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