Took car in for a service which was done quickly and efficiently. Received a comprehensive email rep3of jobs done and other findings. Took the car back over for them to check the sections they'd mark... See more
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Location
Switch location12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB
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See what reviewers are saying
I had a tyre shred while travelling, and got the car to protyre. They were extremely busy but got me fitted in, tyres replaced and back on the road in no time. They were very friendly and helpful and... See more
My car failed its test I always use protyer they had me back on the road next day they took me home and brought me back. As I am disabled thanks to Harry a loverly young man polite and respectful and... See more
Booked in at quite short notice on a snowy, icy day! Definitely needed the all weather tyres putting on! Staff polite and well spoken. . No 'lads banter' when sat waiting.. A happy customer even drop... See more
Company details
About Protyre Autocare - Billingham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom
- 01642 565800
4.8
Excellent
2K reviews
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Fantastic service, friendly and helpful
I had a tyre shred while travelling, and got the car to protyre. They were extremely busy but got me fitted in, tyres replaced and back on the road in no time. They were very friendly and helpful and if I was a local I'd be using them every time.
24 June 2026
Polite bunch of lads and pleased with…
Polite bunch of lads and pleased with price of my service
26 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took car in for a service
Took car in for a service which was done quickly and efficiently. Received a comprehensive email rep3of jobs done and other findings. Took the car back over for them to check the sections they'd marked as Amber as the car is due an Mot and I needed to know which of the amber sections were the most urgent. They gave the car a quick once over and let me know so I booked the car in for the rear brakes and two front tyres to be replaced. That job was also done efficiently and I received a phone all to pick the car up when it was done
18 June 2026
Reply from Protyre Autocare - Billingham
Hello Mr Helps,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff MOT done quickly A***
24 June 2026
Reply from Protyre Autocare - Billingham
Hello Christian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They fitted the tyre straight away
They fitted the tyre straight away. Really good service.
17 June 2026
Reply from Protyre Autocare - Billingham
Hello Catherine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Mr Birtle,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Billingham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Car service was carried as planned!
Car service was carried as planned!
Customer service was excellent, from booking to collection!
15 June 2026
Reply from Protyre Autocare - Billingham
Dear Mr Clark,
We're so glad to hear your car service went smoothly and that our customer service exceeded your expectations at our Billingham branch!
Thank you for your kind words
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care
Staff are always really helpful and…
Staff are always really helpful and service is excellent
15 June 2026
Reply from Protyre Autocare - Billingham
Dear Keith Ayre,
Thank you for your 5-star review!
We are delighted to hear you consistently receive excellent service from our team at our Billingham branch.
We appreciate your feedback,
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care- Protyre
Excellent service
12 June 2026
Very polite and very quick service
Very polite and very quick service, also let the customer know how things are with the condition of your car.
Highly recommend other to use them
8 June 2026
I recently booked my car in for two…
I recently booked my car in for two front tyres, an MOT, and their Platinum Service, which was supposed to include an air conditioning refill and a wheel alignment. Unfortunately, my experience was highly disappointing.
When I collected the vehicle, I was only given paperwork for the MOT. The staff seemed entirely focused on aggressively selling me repairs for the MOT advisories rather than ensuring the requested service was actually completed.
On my drive home, the air conditioning was blowing hot air, and the tyre sensor light came on (though the pressures were fine when I checked them myself). I had to return the following Monday. They ran the aircon through the machine again, which finally got it working, and reset the sensor—however, the tyre sensor light has already come back on.
Because I received absolutely no paperwork or proof for the Platinum Service, fluids, or alignment, and given the immediate issues I faced, I am not convinced the service was actually performed. It feels like the team was more interested in hunting for extra repair work than delivering the service I actually paid for. I would not recommend.
3 June 2026
Reply from Protyre Autocare - Billingham
Dear Mr Magon,
Thank you for sharing your recent experience with us. We are truly sorry to hear about the issues you encountered regarding the air conditioning, and tyre sensor light.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
very friendly and helpful
2 June 2026
Great service and a very attentive…
Great service and a very attentive team. First Class. xx
27 May 2026
helpful
helpful, friendly and quick. what more can you need? and the price was very reasonable.
27 May 2026
Left car for MOT and picked it up with…
Left car for MOT and picked it up with some recommendations. Great.
👌
20 May 2026
Every1 is so friendly but professional
Every1 is so friendly but professional. Nothing is any trouble!!!!!!! I went for a tyre, my car was in straight away & within half n hr everything was dun n dusted for me. Perfect
18 May 2026
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