Protyre Autocare - Billingham Reviews 

1,582
TrustScore 5 out of 5

4.8

12 - 13 Leeholme Road, Billingham, TS23 3TA Billingham, Teeside, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been going there for years for Tyre replacements, punctures, wheel change overs and MOT's, which are cheaper than some places by the way. Always a brilliant service and really helpful staff. Drop... See more

Company replied

Rated 5 out of 5 stars

Booked in for a service and mot at 0830,informed them I needed the car back before 1 pm as I had an appointment later that afternoon. They rang me at 1230 all done and all was satisfactory, well pleas... See more

Company replied

Rated 5 out of 5 stars

The Protyre team were absolutely fantastic, fitting me in at short notice for a new exhaust fitting. They proactively spotted issues with tyres and brakes that needed resolving, ensuring that my car s... See more

Company replied

Rated 5 out of 5 stars

My car failed its test I always use protyer they had me back on the road next day they took me home and brought me back. As I am disabled thanks to Harry a loverly young man polite and respectful and... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 12 - 13 Leeholme Road, Billingham, TS23 3TA, Billingham, Teeside, United Kingdom

  • 01642 565800

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,582)

34,031 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Tony,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

fixed my car the same day and did a…

fixed my car the same day and did a very good job!
staff are so nice and helpful

12 August 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Izzy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Car failed mot on brakes and pads

Car failed mot on brakes and pads, took it to another garage for the work and they said the breaks and pads were an advisory on one out of four at the very worst. So i am disappointed in the service and i won't be using them again.

1 August 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Dear Jane, 

Thank you for notifying us of your concerns regarding the MOT. 

We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

1st Class…….

Excellent service from everyone at this establishment!
All very happy and polite to all customers.
Will always use Protyre.

5 August 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Really helpful and friendly staff.

Really helpful and friendly staff.

3 August 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Holly,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

All the staff are so helpful and always…

All the staff are so helpful and always seem to want to help in the best way possible, I use this company all the time for my car and never had any negative interaction with them and always have comparative prices which makes me want to return

3 August 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Mr Neal,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional staff

31 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Albert,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick reliable service

Quick reliable service

29 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Mrs Fothergill,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Amazing at there job

Amazing at there job, very friendly and welcoming will recommend to everyone

29 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Jade,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

New tyre and brake pads fitted

service staff all very good competitive prices and delivered on time as promised and will not hesitate to use them again!

29 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great group of lads

Great group of lads
Reasonable value for money

24 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Mr Hall,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

There were very helpful and polite and…

There were very helpful and polite and friendly and sorted my problem out

27 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Winfried,

Thank you very much for leaving us this 5-star review. We are delighted to hear that you found our team at Billingham helpful, polite, and friendly, and that they were able to sort out your problem. We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service as always can’t fault the…

Great service as always can’t fault the lads second time I’ve used them

27 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Martin,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service

22 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Colin,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always , well explained repairs and fast efficient work

22 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Stuart,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great price

Great price - Great Service

22 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Don,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good service

Have used this protyre before good service and friendly staff

22 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Mr Balderson,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Booked in for a service and mot.

Booked in for a service and mot at 0830,informed them I needed the car back before 1 pm as I had an appointment later that afternoon. They rang me at 1230 all done and all was satisfactory, well pleased with their work and punctually. Staff were polite and knowledgeable, and the price was reasonable.

22 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Billingham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very good all round experience

Efficient & friendly staff. Competitive prices. All round a very good experience. No need to go anywhere else.

16 July 2026
Protyre Autocare - Billingham logo

Reply from Protyre Autocare - Billingham

Hello Mr Davis​,

We would like to thank you for sharing your feedback regarding the service you received at our Billingham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look