THE PROTECTIVE TEXTILE COMPANY LIMITED Reviews 

10
•
TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

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4.4

All reviews

(10)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great Product and Service - Recommended!!

I had a bit of an oddball requirement and was struggling to find a supplier who could customise a standard product. Then I came across Protective Textile. Chris was really helpful, and I placed an order. It arrived far quicker than I expected, and was better quality finish than I had expected - plus it was perfect for what I wanted. Really could not be better, I wish all purchases went this smoothly!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. We needed bespoke gazebo sides for a wooden pergola and lean to. It was a slightly tricky design but the company worked with us to find the best solution and the finished product exceeded expectations!

So happy and would definitely recommend.

10 October 2024
Unprompted review
THE PROTECTIVE TEXTILE COMPANY LIMITED logo

Reply from THE PROTECTIVE TEXTILE COMPANY LIMITED

Thank you Sam for your feedback. Always a pleasure!

Rated 5 out of 5 stars

Excellent service. Highly recommended

Excellent service from first enquiry to delivery of bespoke marquee roof. Chris was super helpful advising on the various fabric options and providing a quick and very competitive quote. Manufacture was timed to meet our requirements and the new roof was ready as promised.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent. Highly recommended.

Absolutely excellent, this was my first order with them, I gave them a basic drawing what came back was an immaculately finished item beyond my expectations AND quickly. My problem was that I didn’t any more work to give them. Highly Recommend.

18 February 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon with the…

Absolutely over the moon with the canvas side panels Jennie and the team at protective textiles created for my wooden gazebo.
The quality is amazing and they turned them around in time for Christmas.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

Very strange company and owner!

Very strange company, started off great but ended badly. When arranging canvas panels to be made the service was great. Everything was explained so it was clear what was needed and what structures were fixtures.

There were issues when the panels came and this is where it became ugly. The actual owner, became very erratic and quite aggressive. It was the most bizarre conversation, the women sounded unhinged making all sorts of crazy suggestions. No warranty and no guarantee was given. She eventually apologised for her appalling behaviour, but remained incredibly frosty and uninterested in the issues presented. Eventually I was told if this became faulty she’d deal with it.

Sadly in a short space of time the canvas developed a fault and as expected there was no interest in dealing with the matter and the company were vile. Hundreds of pounds spent and shoddy workmanship.

Truly heartbreaking waste of money!

I won’t be contacting this company again after the distress caused last time.

3 July 2021
Unprompted review
THE PROTECTIVE TEXTILE COMPANY LIMITED logo

Reply from THE PROTECTIVE TEXTILE COMPANY LIMITED

Hi Scarllett,
As a company we are now under new ownership & Management.
Please could i ask you to contact me on either of the below at your earliest convenience to discuss:
chris@protectivetextile.co.uk
0208 974 1271
I look forward to discussing this with you further.
Kind Regards
Chris Botting
Sales & Production Manager

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