I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little tu... See more
Company replied
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Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise... See more
Company replied
Called today as issues in placing an Order. Sue was most polite and helpful and apologised for telephone issues and also online purchase issues. Sue sent emails about my Order and a link for payment... See more
Company replied
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape me... See more
Company replied
Company details
Written by the company
Proswimwear started in late 2006 as a specialist swimwear reseller aimed at serious swimmers. WHY ORDER FROM US? - The largest range and stock holding of performance swimwear in the world We now are the world's largest competitive swimwear shop. We stock a vast variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether you're swimming for fitness, competitively or just for fun! 10% OFF YOUR FIRST ORDER -New to ProSwimwear? We offer a 10% off your first order when you sign up to our newsletter, but don’t worry if you are not new , we have regular discount codes/offers available. Found something cheaper elsewhere? We'll not only match the price, we will also give you an extra 2% off the item! The T&C’s for this can be read on our website. DEAL OF THE MONTH- Every 30 days we specially select a group of products and apply extra savings to them, this can be up to 30% off their normal price. WORLD WIDE SHIPPING - We ship worldwide and our EU customer’s don’t pay any custom/taxes. NEXT DAY DELIVERY- We also offer free standard delivery for UK orders over £100 and offer Next Day and Saturday delivery for a small additional charge. WE SELL TOP BRANDS- We have customers from all around the world and stock products for all kinds of aquatic sports enthusiasts/professionals. Our customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. If you find products not on our store or if you find that it is not easy to shop on our site, please email feedback@proswimwear.co.uk and we will look to try an meet your request!
Contact info
Unit 1, Plum Lane, Dunwear, TA6 5HL, Bridgwater, United Kingdom
- 01278 550640
- info@proswimwear.co.uk
- www.proswimwear.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
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Wrong size, great response
Ordering on line is always risky with getting the correct size and indeed with global size charts being based on different numbers it is even more likely to result in mistakes. However when I ordered a new swimsuit for my wife and it was far too small, ProSwimwear customer services could not have been more efficient. They replaced the garment in record time and I was made to feel just in my criticism of international size charts. A great service.
3 January 2024
Unprompted review
Reply from ProSwimwear Ltd
It is great to hear you’re happy with our products and customer service.
We love to help out as much as possible to give all our new and loyal customers the best experience.
We hope to see you back soon!
From the ProSwimwear team
Rapid response and friendly.
10 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you very much for your 5 star review, we are happy to hear you enjoyed the service. We will do our best to keep improving it!
Hope to see you again soon!
From the ProSwimwear team
Proswimwear a trusted international…
Proswimwear a trusted international outlet for swimmers from beginners to elite.
We have a very good support and guidance from them. Even we returned the orders because of size inadequacy they have refunded the amount correctly to our account without any delay.
Thank you for their service.
4 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you so much for the 5* review and sharing your experience.
We will keep doing are best for our customers and look forward to seeing you again soon!
From the ProSwimwear team.
Assurance in quality.
Once again, absolutely blown away with the efficiency and professionalism of the team at ProSwimwear. I was able to get a speedy response and solution which ultimately led to a satisfying resolve; demonstrating yet again that ProSwimwear are leading the way with stylish swimwear as well as Good customer service. Thank you again all at ProSwimwear.
9 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you 🙂
We will keep doing are best for our customers and look forward to seeing you again soon!
From the ProSwimwear team.
Customer service
The live chat function was very helpful and Ivy was able to answer my questions and help me to return an item when i couldn’t get the return portal to work.
5 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you for your kind feedback. We appreciate you taking the time to leave us a review and are so glad you were happy with the service you received from us! We hope to see you shopping with us again soon.
From the ProSwimwear team.
I enquired regards the delivery times…
I enquired regards the delivery times by email and had a response immediately with the tracking details and an update. Very prompt reply and service. Thanks!
5 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you very much for your 5 star review, we are happy to hear you enjoyed the service. We will do our best to keep improving it!
Hope to see you again soon!
From the ProSwimwear team.
The lady was helpful
The lady was helpful, but was unable to help as quickly as she would have liked as there was a very slow connection, which wasn't her fault
4 January 2024
Unprompted review
Reply from ProSwimwear Ltd
It’s always nice to hear such an amazing feedback, thank you!
We are grateful for the review and hope to see you soon.
From the ProSwimwear team.
Fantastic service and correspondence
Fantastic service and correspondence. I made an error in my ordering details and they were prompt to reply to my email and ensured I still received my item.
18 December 2023
Unprompted review
Reply from ProSwimwear Ltd
It is great to hear you’re happy with our products and customer service.
We love to help out as much as possible to give all our customers the best experience.
We hope to see you back soon!
From the ProSwimwear team.
Well fast delivery and easy to use…
Well fast delivery and easy to use website I would recommend this website to anybody who's looking into swim wear or anything just to do with swimming
21 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Speedy delivery of in-demand item for Christmas
Team went above and beyond to get me an in-demand item (that's out of stock everywhere else!) in time for Christmas. Good comms keeping me informed and, as always, a great price too.
19 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello Rebecca,
Thank you so much for the glowing feedback, We do our best to keep standards as high as possible, especially during the festive period.
We hope to see you again soon!
From the ProSwimwear team.
Very nice and helpfull!
18 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
Excellent customer service
Excellent customer service. Would highly recommend
12 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
My shopping experience
1. The online site is easy to navigate.
2. The order came promptly.
3. My customer query was answered in timely fashion.
All these aspects are important to me. The only part I haven't experienced is doing a return which I hope I don't have to after Christmas as my order was a present.
7 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Glad to see we have ticked off all the important bits for you! Not to worry our returns process is simple and all information can be found on our website. Failing that we have a committed Customer service team ready to assist.
From the ProSwimwear team.
Very efficient and professional company…
Very efficient and professional company . Dealt with my enquiry within 2 days . Vivian is professional and hardworking.
Very pleased with the outcome .
My family and I have used ProSwimwear for a number of years and will continue to
Use .
6 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Amanda,
So happy you are consistently happy with our overall service and on this occasion Vivians efforts to support you.
We love loyal long lasting customers and look forward to seeing you again soon.
From the ProSwimwear team.
Proswimwear is my always my first…
Proswimwear is my always my first choice when buying any swimwear and swimming accessories. Fantastic range of top brands. Brilliant customer service and communications.
8 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Thanks for taking the time to leave us your feedback, we really appreciate it.
Hope to see you again soon.
From the ProSwimwear team.
Excellent product delivered promptly…
Excellent product delivered promptly and at a bargain price. All round great service. Thanks.
7 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi,
Thank you for your feedback, we are glad to hear you really appreciated our overall service.
Look forward to seeing you again soon.
Fantastic Customer service
Contacted Proswimwear re a return for a larger size but needed it quickly due to my daughters racing commitments.Sue in customer service was fantastic checked stock for new size and reserved the product until I could get proof of posting for return of the original item.
Proswimwear then sent the new item next day delivery to my daughter .
Amazing if only everyone was so efficient.
4 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hi Susan,
Now this is the type of service we look to provide! Great to hear all your issues were handled so well by our Customer service member Sue.
Look forward to seeing you again soon.
From the ProSwimwear team.
Excellent Customer Service
Bought items but had to cancel my order. The customer service was fantastic with communicating and prompt refund
3 December 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Sorry to hear you had to cancel! Happy to see we supported you in a fast efficient manner however.
Hope to see you again soon.
Many thanks,
From the ProSwimwear team.
the customer support is so helpful
29 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you so much for your feedback, its amazing to hear that you were impressed with our customer service. Its our target to provide great support through your whole experience with us here.
We hope to see you again soon!
From the ProSwimwear team.
Excellent
I purchase my essentials from pro swimwear without any doubt or fear because I know their products are quality guaranteed. Plus any problems are soon resolved by their excellent customer service team! Well done Prowimwear!!!
21 November 2023
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you, we appreciate for your feedback. We are glad to hear this!
We hope to see you again soon!
From the ProSwimwear team.
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