I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little tu... See more
Company replied
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Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise... See more
Company replied
Called today as issues in placing an Order. Sue was most polite and helpful and apologised for telephone issues and also online purchase issues. Sue sent emails about my Order and a link for payment... See more
Company replied
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape me... See more
Company replied
Company details
Written by the company
Proswimwear started in late 2006 as a specialist swimwear reseller aimed at serious swimmers. WHY ORDER FROM US? - The largest range and stock holding of performance swimwear in the world We now are the world's largest competitive swimwear shop. We stock a vast variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether you're swimming for fitness, competitively or just for fun! 10% OFF YOUR FIRST ORDER -New to ProSwimwear? We offer a 10% off your first order when you sign up to our newsletter, but don’t worry if you are not new , we have regular discount codes/offers available. Found something cheaper elsewhere? We'll not only match the price, we will also give you an extra 2% off the item! The T&C’s for this can be read on our website. DEAL OF THE MONTH- Every 30 days we specially select a group of products and apply extra savings to them, this can be up to 30% off their normal price. WORLD WIDE SHIPPING - We ship worldwide and our EU customer’s don’t pay any custom/taxes. NEXT DAY DELIVERY- We also offer free standard delivery for UK orders over £100 and offer Next Day and Saturday delivery for a small additional charge. WE SELL TOP BRANDS- We have customers from all around the world and stock products for all kinds of aquatic sports enthusiasts/professionals. Our customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. If you find products not on our store or if you find that it is not easy to shop on our site, please email feedback@proswimwear.co.uk and we will look to try an meet your request!
Contact info
Unit 1, Plum Lane, Dunwear, TA6 5HL, Bridgwater, United Kingdom
- 01278 550640
- info@proswimwear.co.uk
- www.proswimwear.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customers are wonderful thank you…
The customers are wonderful thank you so much Proswimwear
26 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Enes,
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you 🙂
We will keep doing are best for our customers and look forward to seeing you again soon!
The Proswimwear Team
Ordered AMANZI kneesuit even with…
Ordered AMANZI kneesuit even with measuring my daughter but it was too tiny- so reordered twice sizes up and I had made a mistake when ordering with entering my email wrong. So done online chat twice and both times spoke with Ivy, she was lovely and so helpful. Return was very easy.
23 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Vikki,
Thank you so much for the 5* Review and sharing your experience. I am so pleased our dedicated team member Ivy could help resolve the issue promptly, I will be sure to let her know.
We hope to see you shop again with us in the future!
The Proswimwear Team
Amazing customer service
Amazing customer service. Really responsive. Speedy delivery too.
Thank you
13 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Karen,
Thank you for taking the time to leave a fantastic review!
We are thrilled to hear about your experience with our customer service team and delivery of your order.
We hope to see you soon!
The Proswimwear Team
Customer service
Haven't got any issues with pro swimwear the stuff and customer service is fantastic won't shop anywear else
16 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Peter,
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you.
We hope to see you shopping with us again soon.
From The Proswimwear Team
ProSwimwear has always been prompt at…
ProSwimwear has always been prompt at replying to my questions over the past few years. I recently had an issue with my refund not coming through which has now been resolved. I was impressed with their help and fast response.
16 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you so much for taking the time to leave a 5* review!
This is amazing to hear, we really appreciate you sharing your experience.
Hope to see you again soon!
The Proswimwear Team
Great customer service
Fantastic customer service bought some swimsuits and jammers back in November for the swimmers in the family . However in January was told that set of race jammers were way to big compared to a pair that fitted perfectly. Size ranges between makes is so confusing , spoke to very helpful lady who reserved a size ( 2 sizes smaller ) got sent a returns label returned and exchange was received a few days later . I was kept informed by email all the way , return received - replacement dispatched - out for delivery etc .
1 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi,
Thank you very much for your 5 star review, we are happy to hear you enjoyed the service provided by our dedicated customer service team.
We hope to see you back soon!
Great selection, prices, and service
I have been buying Speedo Fastskin products here for quite some time. Great selection and prices! And whenever there was an issue with an item, the customer service resolved them efficiently. I can fully recommend ProSwimwear.
14 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi,
Thank you for taking the time to leave your review, we value and appreciate it!
Your feedback always helps us to maintain and improve our services, the team will be so pleased to hear your kind comments.
Hope to see you shopping with us soon!
excellent website
excellent website. for years I was looking for good nice swim trunks shorts or briefs but could not until by luck I came across the website
so much to buy from so nice
easy peasy site, so well done.
u get ur stuff so quick
and friendly customer agents which is important.
15 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi,
Thank you for the 5 star review!
It is great to hear you’re happy with our products and customer service.
We love to help out as much as possible to give all our new and loyal customers the best experience.
We hope to see you back soon!
Amazing
Amazing range of swimwear, friendly support staff, plus they ship to all corners of the world for super discounted courier rates.
13 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi,
Thank you for your kind feedback. We appreciate you taking the time to leave us a review and are so glad you were happy with your experience with us.
Look forward to seeing you shop with us again.
A good company to use for serious swimmers…
A good company to use for swimwear and equipment for serious swimmers. They offer a wide range of products at competitive prices.
When I made a silly mistake and doubled up on my order (ordering 4 pairs of goggles instead of 2 pairs), I sent an email, quickly followed by a phone call, to cancel one of the orders. I spoke to a very helpful member of staff who cancelled one of the orders. I then received an email confirming this. I have since checked my bank statement and see that the money for the second order was refunded promptly.
I will definitely be using Proswimwear Ltd again in the future.
5 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Gwenda,
Thank you for taking the time to leave a 5 star review, it is always a pleasure to receive feedback like this!
Happy to hear our services remain helpful to you.
Hope to see you shopping again with us soon.
Proswimmer team just answres my…
Proswimmer team just answres my question within 1 business day. Very satisfued with service!
6 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you so much for a wonderful review!
We are happy to hear our services remain helpful to you 🙂
We will keep doing are best for our customers and look forward to seeing you again soon!
From the ProSwimwear team
Excellent Support Team
Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise using the support helpdesk rather than the info@ email.
Once engaged, the support team were excellent. Replaced the suit, sorted postage and... the second suit also failed but a refund and discount were issued the same day I raised it with them,
Cannot fault the store for the suits they are supplied so am judging them on their resolution which was excellent.
6 February 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you very much for taking the time to leave us a review!
It is very disappointing to hear you had problems with both of your items however we appreciate you making us aware of the issue so we could resolve this in good time.
We hope to see you shopping with us again soon!
From the ProSwimwear team
Excellent team
No metter the problem was with postal service in my country, ProSwimwear team was helpful and did everything I get wanted products.
31 January 2024
Unprompted review
Reply from ProSwimwear Ltd
This is great to hear!
It’s always nice to hear such an amazing feedback, thank you!
We are grateful for the 5* review and hope to see you soon.
From the ProSwimwear team
Quick and professional response by…
Quick and professional response by customer service dept when discussing faulty good
29 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you for taking the time to leave a lovely review! We are sorry to hear about your issue with an item, however we are pleased it was resolved for you in good time.
We will keep doing are best for our customers and look forward to seeing you again soon!
From the ProSwimwear team
Great service from Proswimwear
Great service from Proswimwear. I had a bit of an issue with an item that needed replacing. ProSwimwear were swift and efficient with their responses, and sent a replacement item out in super quick time. Nothing was a problem. Keep up the good work
19 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you very much for your 5 star review!
Disappointing to hear you had an issue with a product, however we are pleased it was resolved for you in good time.
We love to help out as much as possible to give all our new and loyal customers the best experience.
We hope to see you back soon!
From the ProSwimwear team
Reply from ProSwimwear Ltd
Thank you very much for your 5 star review, we are happy to hear you enjoyed the service. We will do our best to keep improving it!
Hope to see you again soon!
From the ProSwimwear team
Fantastic customer service from…
Fantastic customer service from Proswimwear. Ivy dealt with my problem of faulty stitching on Speedo Fastskins and a replacement pair were dispatched promptly.
18 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you for taking the time to share your experience with Proswimwear and the glowing 5* review!
I am so pleased to hear Ivy could help resolve the issue, I will be sure to let her know.
We hope to see you shopping with us again soon!
From the ProSwimwear team
Faulty Arena Knee Skin
Received a faulty Arena Knee Skin and we didn’t know until it was race day, so had to be worn. Contacted Proswimwear and it was returned free of change and refund issued within 2 days as no stock left. Thank you. Great service as always!
12 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you very much for your 5 star review!
Disappointing to hear you had an issue with a product, however we are pleased it was resolved for you in good time.
We are happy to hear our services remain helpful to you.
We will keep doing are best for our customers and look forward to seeing you again soon!
From the ProSwimwear team
Received a broken Poolmate watch
Received a broken Poolmate watch. I was assisted by Ivy. Thank you for the professionalism. I am happy with the customer support and quick response.
10 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you for taking the time to share your experience with Proswimwear and the glowing 5* review!
I am so pleased to hear Ivy could help resolve the issue, I will be sure to let her know.
We hope to see you shopping with us again soon!
From the ProSwimwear team
Excellent range of products and prices…
Excellent range of products and prices with brilliant customer service, thank you.
10 January 2024
Unprompted review
Reply from ProSwimwear Ltd
Thank you so much for a wonderful 5 * review!
We are happy to hear our services remain helpful to you 🙂
From the ProSwimwear team
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