Prosper Health Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(862)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The estimated bill was 100% accurate

The estimated bill was 100% accurate, which surprised me. They said my insurance would cover it 100% and I was skeptical, but they were right and my insurance covered everything.

The therapist I chose was excellent, and I am really glad I used Prosper Health.

24 June 2026
Rated 5 out of 5 stars

The honesty and time my assessor put…

The honesty and time my assessor put into seeing me and not my differences. I don’t always explain right or use to many words but she was very patient and I appreciate that and her never making me feel less than.

18 July 2026
Rated 5 out of 5 stars

Clear communication

I loved how they gave me the one picture to prepare and a little video heads up about what to expect. I appreciate the way they were willing to accommodate me and my needs during the assessment. And I really appreciated the 45-minute result conversation. Now I'm just anxiously awaiting my written report.

10 July 2026
Rated 5 out of 5 stars

I feel like the process was very easy…

I feel like the process was very easy and simple to follow. I appreciated the many reminders to not miss my appointment and my psychologist was extremely kind and insightful on everything. I honestly am so glad to give prosper a chance and happy to know what’s “wrong with me” when receiving my my diagnosis.

17 July 2026
Rated 4 out of 5 stars

Almost 2 months since my diagnosis still don't have my report

They were very helpful and helping me get my diagnosis. What has not been helpful is I've waited almost 2 months to get my report and their customer service response times are horrendous. It shouldn't take weeks to get a response for a simple request for a report. Prosper health has been absolutely terrible and responding to emails responding inside of the platform in a timely fashion.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

This was overall a smooth experience

This was overall a smooth experience. It was straight forward and gave many tips prior to the first meeting. I really appreciated the person who did my assessment because she really took time to make sure I understood each part, why it was being done, and made sure I was comfortable the entire time.

7 July 2026
Rated 5 out of 5 stars

I had a great experience with Dr. Valerie Modirpour

I had a great experience with Dr. Valerie Modirpour at Prosper Health. She explained everything in simple, easy to understand terms and took the time to answer my questions. I also felt comfortable opening up about some of the struggles I've been dealing with. I truly appreciated her approach and would highly recommend her.

14 July 2026
Rated 5 out of 5 stars

Excellent!

Dr. Rosencrans was amazing! She made me feel so welcome and was also very clear and thorough.

15 July 2026
Rated 5 out of 5 stars

Great experience

The whole entire process is easy and streamlined. The site is easy to navigate the providers are informative and give great explanations if you have questions.

15 July 2026
Rated 5 out of 5 stars

ND-Knowledgeable Therapist

After having a great experience with my autism evaluation, I continue to appreciate Prosper for the therapy I am receiving. My therapist has a deep understanding of autism and ADHD and has offered great advice for my mixed neurotype family.

8 July 2026
Rated 5 out of 5 stars

Highly recommended!

The process was quick and easy, and my person was super kind and understanding. I felt like I understood myself a little better after each session.

12 July 2026
Rated 5 out of 5 stars

A supportive and helpful experience!

Communication was clear and instructions and expectations were detailed. I really appreciated multiple reminders about upcoming sessions. Above all, Christian Carey was incredible - supportive, caring, kind, and informative. All of the things I could have wanted going through such an experience.

12 July 2026
Rated 5 out of 5 stars

Grateful for Prosper Health

I really love my therapist. She listens and gives great advice. She’s understanding and direct when needed. My assessment was made easy and thorough, and despite discussing some intense stuff I feel really good about the diagnosis.

12 July 2026
Rated 5 out of 5 stars

Phenomenal team

Phenomenal team, I can’t say enough good about them and their patience. They give me time to say what I need to say and time to formulate thoughts I really recommend this to everyone

5 July 2026

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