Prosper Reviews 14,305

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and straightforward processes, highlighting the speed of loan approvals and the quick deposit of funds. Many people appreciate the helpful and professional staff, noting their clear communication and responsiveness to questions. The overall user experience, from application to funding, is frequently described as easy and seamless. However, some customers also noted issues with customer support, describing it as unhelpful or difficult to reach. A few other people also felt that the company's credit assessment methods were outdated, focusing too much on cash flow rather than overall assets, and some experienced problems with credit line reductions or account cancellations.

What people talk about most

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease of the... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Service

Reviewers mention positive feedback about service. Many customers praise the speed and ease of the loan... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers found representatives to be friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prosper delivered exactly what they said they would. From the pre-qualification and quote, till funds were deposited, the whole process was quick and easy. No surprises. For me it took less than 48 ho... See more

Rated 5 out of 5 stars

Overall experience from the Prosper I am give 5 because I can borrow the $50,000 within 2 days although, interested rate is little bit high than I was expected. However, I need a money right away,... See more

Rated 5 out of 5 stars

The process was extremely quick and easy. The representative was very clear and helpful on any questions that I had and the funding of the loan was also very quick. Extremelypleased with the company a... See more

Rated 5 out of 5 stars

Prosper has been very helpful in securing a loan and provided updates, even though the loan was applied for and funded on the same day. The funds were received during the time frame stated. The pro... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Loan Agency

About Prosper

Written by the company

Founded in 2005, Prosper introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Over twenty years later, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of products.

Prosper’s flagship personal loan* marketplace continues to offer a unique value for borrowers and investors alike. Home equity loans and lines of credit through Prosper provide homeowners a range of options and choices for tapping into the equity they’ve worked hard to build. The Prosper® Card1 supports people seeking access to credit and flexibility in managing their finances.

Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being. Learn more at www.prosper.com.

*All personal loans made by WebBank.

1 The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can always count on Prosper for an easy personal loan!

Prosper makes it so convenient for me to get a personal loan. I've had loans with them before, and it seems to get easier every time. I find these funds especially useful in paying down high-interest credit cards. Prosper has saved me so much money in compounded interest over the years!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Rude customer service and terrible process

I was helping my husband apply for a loan (he doesn’t deal with finances or the digital world very well) to help consolidate credit card debt. They asked for a canceled check or a bank statement. We don’t use checks, so I uploaded a bank statement. These people called and were very rude, saying they would not accept our bank statement with only the last three numbers of the account showing on it. So I spoke to our bank (a small credit union) and they do not issue bank statements with the account number on them. So instead they provided an official letter on letterhead stating my husband has a current bank account and then gave the account number and routing number. Prosper still wouldn’t accept it. They’re not allowed to talk to me because my name is isn’t on the loan. When my husband spoke to someone he had difficulty understanding her and she seemed to not understand him very well either. He became very frustrated and so he hung up. Other companies will let me speak on my husband’s behalf with his permission or while we’re speakerphone with them together. Not these people. That woman (I didn’t get her name)and another one named Michelle were very rude and made the process way more difficult than it needed to be. Now they won’t stop calling. I definitely do not recommend Prosper. Try Upgrade, they were super simple and helpful, causing no snags in the process.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I looked on experian and saw it was just under 30% and I got tired of paying 400$ a month so I took initiative to try doing a loan to pay my 3 credit cards off which were about 8000$ I. all paid up

Prosper was great on getting me a loan right away,I was under 30% on spending my monies, on credit cards an my other bills, im all paid up now all my credit cards are locked an now im using my checking account, which is great I watch my spending more,an my payment to prosper was11% with my high credit score, 240$ a month an i was paying 400$ a month to all my credit cards, ì will stay with Prosper for my next loans,,

24 February 2026
Rated 5 out of 5 stars

Overall experience from the Prosper I…

Overall experience from the Prosper I am give 5 because I can borrow the $50,000 within 2 days although, interested rate is little bit high than I was expected. However, I need a money right away, and this money will helping me what I need and I am very happy Prosper prompt assistance. Thank you again for your help and have marvelous day.
Very Respectfully,
Judy Creasi

25 February 2026
Rated 5 out of 5 stars

Was so easy to do

Was so easy to do. The customer rep was very helpful. I did application was approved right away and money was in my account next day.. I would definitely refer you to all my family and friends .

23 February 2026
Rated 5 out of 5 stars

Easy straight forward process

Easy straight forward process, everyone that I have talked to has been extremely courteous and helpful with the process. I would recommend Prosper to everyone that needs debt consolidation.

11 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look