I am satisfied with my purchase and I am happy with the Apple watch and the offer I received. The order delivery was bit late but it arrived in good condition. I would recommend purchasing with ProSho... See more
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See what reviewers are saying
Shipped and delivered quickly, also in the past I had no problem to get refund for defective item. Great service.
This is my second time buying fairly expensive electronic products. These guys at ProShop are fast at processing and delivery and accurate and committed on what they claim on their product page. Also... See more
I am so satisfied with my purchase and wow super fast delivery too! I could track my products so no need to be worried as well. I get impression often danish companies have better service than Swedis... See more
Company details
- Electronics Wholesaler
- Children's Toys Store
- Garden
- Kitchen Supply Store
- Lighting Store
- Office Supply Store
Written by the company
Med mer än 1,5 miljoner besökare varje år och över 235 000 varor sortimentet är Proshop en av Danmarks största nätbutiker. Proshop har för närvarande onlinebutiker 8 länder: Danmark, Norge, Sverige, Finland, Polen, Tyskland, Österrike och Nederländerna. Proshop bygger på gott affärsmannaskap och sunt förnuft. Därför har vi också ett naturligt fokus på att alltid ha rätt varor till attraktiva priser, vara tillgängliga för våra kunder och ge världens bästa kundservice. Hårdvaror och elektronikprodukter utgör majoriteten av vår verksamhet, från kompletta serversystem till köksmaskiner. Dessutom har vi ett brett utbud av leksaker, verktyg, kontorsmaterial, trädgårdsmaskiner, smart belysning och mycket mer. Vi står för topppriser, snabb leverans och bästa service. Siffrorna ljuger inte: – Vi har en årlig omsättning på 2,7 miljarder danska kronor. – Vi har haft mer än 3,6 miljoner kunder under de senaste 5 åren. – Vi skickar över 4 miljoner produkter varje år. – Vi har över 235 000 olika varor på våra hyllor. – Vi har 300 medarbetare. Mycket mer. Mycket snabbare.
Contact info
Slet Møllevej 17, 8270, Højbjerg, Denmark
- 08-500 870 30
- support@proshop.se
- www.proshop.se
4.3
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Left A Bad Taste
Paid for a big order with a card. Overnight, they decided I needed to pay by bank transfer again for some reason (yep really) and refuse to let me have the protections of a card (seriously) and never explained properly why despite doing this previously. After I called them and spoke English, they immediately decided they would not deliver to my home and were not able to give a reasonable explanation why, despite their website saying all their packages are insured, and the flex postal offering they provide giving the sender the option to require signing at delivery.
Edit: In response to the vendors message I paid them with a card and they are still trying to justify taking away card protections to force a bank payment. Anyway, all the parts have been paid for on the same card to another shop in Sweden and the parts are on the way to my house.
Just buy from somewhere else, or they will waste your time with stuff they should sort out at the point of sale - but have decided not to for some reason.
1 September 2025
Unprompted review
Reply from Proshop.se
Hi Timothy,
Thank you for your review.
When an order is placed by our customers, it goes through a security filter. Some orders are stopped for spot checks, incomplete or incorrect addresses, or similar reasons. In such cases, we ask the customer to contact us—just as you did in this instance.
We have been in contact with you both by phone and email regarding your order. We informed you that we required a prepayment for this order due to the high order amount. I can see that there was a misunderstanding regarding the information sent by email. The explanation was provided in the following email, along with an apology.
When we sent you the bank details for prepayment, we also noticed that the order had “flex delivery” selected. This means the carrier is allowed to leave the product/products outside your door without a signature. For theese orders, we recommended changing the delivery to a pick-up point for increased security—both for you as the customer and for us as the sender.
A delivery with a signature is not something we are able to offer from our part before shipping at the moment. However, following our dialogue, we see this as an area where we can improve.
If a customer chooses to cancel the order after such a process, we fully respect that decision. However, we also appreciate the opportunity to respond to feedback, as it helps us clarify our procedures and improve our service.
Best regards,
Maja
Proshop.se
Allt toppen
28 August 2025
Unprompted review
60% given on refunds
Proshop charges you for a return. Then offers you 60% of the original price or charges you again to get the product back. You will most likely not receive a full refund so be sure the product you order is the one you want or you will have to pay more money. What's to stop them from saying something was damaged on return just so they don't have to refund the full amount. Good scam.
27 August 2025
Unprompted review
Reply from Proshop.se
Hej Scott!
Thank you for your review.
I have requested additional information regarding your case in order to investigate it further.
When a customer returns a product, the amount for the product will be refunded provided that it meets the return requirements. The customer is responsible for the return shipping cost.
If the return requirements are not met, we are unfortunately unable to issue a full refund. This may be the case if the product has been used and shows signs of wear, or if it has been damaged during shipping to us due to insufficient packaging.
Kind regards,
Maja
proshop.se
Uppdaterat svar:
Hi Scott!
Since no further information has been provided in this review, I am unfortunately unable to respond in more detail here.
You are of course welcome to contact our customer service if needed.
Kind regards,
Maja
Proshop.se
Complete rubbish site.
Complete rubbish site.
Sends me a broken box and wants me to buy them a new one and pay for the return of the faulty item.
I won't ever buy here again.
15 August 2025
Unprompted review
Reply from Proshop.se
Hi Axel !
Thank you for your feedback.
I’m sorry for your experience with your purchase from us.
When a customer receives a defective product, a claims case must be submitted on our website. A free return shipping label will then be sent.
The main purpose of the box is to protect the product during shipping. So if the product itself is intact, the box has fulfilled its function. However, these cases are assessed individually.
In your case, I have requested additional information in order to investigate the matter further.
Best regards,
Maja
Proshop.se
Extremely friendly and efficient…
Extremely friendly and efficient customer support.
Highly recommendable!
13 August 2025
Unprompted review
AMAZING!!!!!!👌🏽
30 July 2025
Unprompted review
Placed an order for a Lego set early…
Placed an order for a Lego set early Wednesday and had it delivered to my adress Friday by lunchtime. It’s very quick delivery taken into account that its delivery from Denmark to Sweden. Furthermore the LEGO set was released same day as it was delivered. Perfect.
1 August 2025
Unprompted review
Broad range of products. Competive pricing.
One of few sites that had my desired products in stock. Competitive pricing. Fast delivery after order.
23 June 2025
Unprompted review
Swift delivery
Swift delivery, everything exactly as advertised. Very good!
16 June 2025
Unprompted review
Varning till alla Svenska kunder/ Warning to all Swedish customers
Jag beställde en vara den 30 juni med förväntad leverans den 7 juli. Sedan dess har jag fått flera meddelanden om uppskjutna leveranser – först till den 8:e, sedan 9:e, 10:e, och 11:e. PostNord meddelade slutligen att leveransen kan dröja till 14 juli eller ännu senare, utan exakt datum.
Jag rekommenderar att du köper dina nödvändigheter från Amazon eller lokala svenska butiker. Jag har bokstavligen fått bättre kundservice och leverans från Aliexpress, med leveranser hela vägen från Kina.
Detta är en brådskande leverans, men trots upprepade förseningar har företaget inte erbjudit någon konkret lösning eller kompensation. Jag har kontaktat kundtjänst flera gånger, men upplever att man bara skyller på logistikpartnern utan att ta något eget ansvar.
Det är oacceptabelt att ett företag som säljer till svenska konsumenter inte håller vad de lovar eller följer upp sina leveranser. Jag kommer alldrig handla här igen – och rekommenderar andra att göra detsamma.
I placed an order on June 30 with an expected delivery date of July 7. Since then, I’ve received multiple notifications of postponed deliveries – first to the 8th, then the 9th, 10th, and 11th. PostNord eventually informed me that the delivery may be delayed until July 14 or even later, with no confirmed date.
I recommend you to purchase your needs from Amazon or local Swedish stores. I have literally gotten better customer service and delivery from Aliexpress, with shipments all the way from china.
This is a time-sensitive delivery, but despite repeated delays, the company has not offered any concrete solution or compensation. I’ve contacted customer service several times, but they seem to only blame their logistics partner and take no real responsibility.
It’s unacceptable for a company that sells to Swedish consumers to fail to keep their promises or properly follow up on their deliveries. I will never be ordering from here again – and I recommend others do the same.
30 June 2025
Unprompted review
Reply from Proshop.se
Hej,
Tack för ditt omdöme.
Vi beklagar att du har haft en dålig upplevelse. Din beställning blev först försenad hos oss eftersom vi behövde prata med dig innan vi kunde skicka iväg din beställning. Vi bad dig därför att ringa till oss, varefter vi förklarade detta i telefon.
Denna process drog tyvärr ut på tiden, och därför blev din beställning först försenad.
Efter att vi skickat din beställning blev den tyvärr ytterligare försenad under transporten. Dessa två händelser påverkade tyvärr din totala leveranstid med 4 dagar, och vi beklagar detta.
Vi har i kommunikationen med dig försökt vara transparenta kring de olika orsakerna till att din beställning blev försenad.
Om du har några uppföljande frågor eller annat är du självklart välkommen att kontakta oss igen.
Med Vänlig Hälsning
Maria
Proshop.se
Product was available for delivery on…
Product was available for delivery on June 1.
After the order, it got delayed several times, until it was shipped on July 7.
It's was A6000 GPU with 120 000 sek price tag just in case.
No apology, no discount, nothing. Very bad experience, super unhappy. Lost a lot of money just idling and waiting for GPU to arrive.
1 June 2025
Unprompted review
Reply from Proshop.se
Hi,
Thank you for your feedback,
We apologize that you have had a bad experience. I can see that this was a special order item that was not in stock, and unfortunately, we experienced delays from our supplier, which was the reason the delivery took longer than expected.
Unfortunately, delays can sometimes occur – we always strive to optimize our processes to minimize this, and we regret that we could not assist you further.
You are welcome to contact our customer service if you have any additional questions regarding your order.
Best regards,
Maria
Proshop.se
Perfect experience
Delivery as promised, quick and efficient. Some issues with automated emails, but fairly quick and professional customer service helped with that.
4 July 2025
Unprompted review
Worst customer service on earth
1 July 2025
Unprompted review
Reply from Proshop.se
Hi Ss,
Thank you for your review.
I'm sorry to hear that you've had that experience with our customer service.
It’s true that for an extended period we’ve only been able to respond to our customers via email. However, we’ve been working hard to reopen our phone lines.
Today, our phone line was open between 9 and 11 AM.
Best regards
Maja
Proshop.se
Discrepancy on the production
The item I ordered was: Xiaomi Electric Scooter 5 Pro GL (25 km/h)
while what I have recived is: Xiaomi Electric Scooter 5 Pro
The support customer serivce didn't answer my email too.
16 June 2025
Unprompted review
Reply from Proshop.se
Hi Younes!
Thank you for your email.
I apologize for the experience with your delivery from us as well as the wait time to get your email answered.
When a customer receives a faulty product, it is possible to create a claim and describe the issue in order to have the correct product sent out. The customer can also contact customer service, although there may currently be extended response times.
I can see that we have replied to your email today and are in contact regarding this.
Best regards,
Maja
Proshop.se
Shipment never arrived
11 June 2025
Unprompted review
Reply from Proshop.se
Hej Lu!
Tack för ditt omdöme.
Jag kan se att er order har varit under transport längre tid än förväntat. Det beklagar jag.
Du beställer från oss den 7 och vi skickar den som förväntat från oss den 11. Sen händer något hos transportören som gör att det drar ut på tiden.
Jag kan inte se att du har varit i kontakt med vår kundservice i ärendet.
Det ser dock ut som att er leverans är på väg nu.
Du är självklart alltid välkommen att kontakta oss om du inte blir kontaktad angående leverans inom de närmsta dagarna.
Med Vänlig Hälsning
Maja
Proshop.se
Demo product broken
Worst experience. Send a broken BBQ and customer support claim thats normal when I have ordered a demo product.
15 June 2025
Unprompted review
Reply from Proshop.se
Hi Oskar!
Thank you for your feedback.
I can see that you have been in contact with my colleague via email regarding this matter.
A demo product is sold with the following description:
“Since this is a demo item, there may be signs of use, and we cannot guarantee that any accessories listed in the specifications below are included. You have the same right of withdrawal and warranty rights as when purchasing new goods.”
My colleague has sent information regarding a return of the product since we are unable to send spare parts for this item at this time.
The grill is expected to function as intended, but accessories may be missing.
Best regards,
Maja
Proshop.se
Fast and reliable
It is the second time I order from proshop, they have good prices and always deliver fast. Can recommend for sure :)
3 June 2025
Unprompted review
Easy to order and easy to get
Communication was good, price and shipping were reasonable/inexpensive.
2 June 2025
Unprompted review
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