Proper Insurance Services Reviews 

I recently work with Matthew Stewart on a claim and I'm so grateful for his time and expertise. A recent guest caused a large amount of damage, Matthew was able to resolve this with me in a timely manner. Thanks so much for giving me back my peace of mind on this issue. You made a stressful situation smooth and painless.

Amazing personal attention. Taylor helped me to clarify issues that were essential to our protection as a property owner and host. She answered my innumerable questions.

I always receive great service from Proper. Bob Bradley is my go-to guy. He’s always accessible and promptly replies when I reach out! His team is very thorough. They communicate what is needed and follow up consistently to ensure the policy gets through underwriting in a short period of time. I have several policies that Proper has gotten done for me in just a few sata

If you are in the short term rental business then Proper Insurance is the way to go. Most personal property as well as commercial carriers are clueless of the nuances when it comes to short term rentals that are often a hybrid of personal and commercial The standard coverage offered by either sector is likely to come up short should you ever need to make a claim. The staff at Proper not only know the ropes but are very proactive in guiding short term rental operators around the risks that are unique to this business. If that were not enough, should you need to make a claim, expect a very proactive and helpful response. Taylor M Stult with their account management team and Matthew Stewart with their claims management have been amazing.

If you have a condo unit in the southern coastal line area with hurricanes, doesn't use this insurance company. We can't fire a claim for lose of rental income due to hurricane Debby that hit our area and the guests cancelled the booking, even though there is a clause for that. They showed us another clause that nullifies it due a condition we condo owners have it covered with our master insurance. Just get a regular condo insurance.

Update after the company reply, 9/28/2024

You should explain this to me when you sold the policy to me. The agent made a convincing argument with this. In any case your policy is useless to us.

Excellent customer service provided by Cade, very good and responsible company

They didn’t send the proper documentation to my mortgage lender for proof of insurance. The mortgage lender contacted me and said that they had called multiple times and reached out via other communication methods and did not receive a response back. I called and also could not reach someone at the company that could help, just an answering service…during their business hours.

I reached out via email and they were very confused by this and defensive about having shared proof of insurance. The mortgage lender contacted me and sent written letters in the mail alerting me that the proof of insurance wasn’t provided. So, if the mortgage lender is saying that they need the proof of insurance, why did Proper just want to argue with me and not just send the proof of insurance again? It was pretty easy to solve once I did the work. I sent the documents myself and the mortgage lender replied with a confirmation of receipt. I asked for their confirmation of receipt and they just sent a fax report showing that they sent something to someone in July, which isn’t at all a confirmation of receipt from the mortgage lender. I have this document when I sent it but Proper just wanted to argue and act confused without taking any action…such as resending it.

Update: An employee that I’m not usually working with emailed me that they are cancelling my policy after this review published, backdating to when my review was published, when I’ve clearly communicated that I am still working on the new policies with another provider.

I had called the lender at the end of July and they confirmed that they still did not have proof of insurance from Proper. I sent proof of insurance on 8/1 and the lender processed it, sent me confirmation and paid Proper. Proper says they sent proof of insurance. Something went wrong and they didn’t make sure it processed successfully. It was pretty easy but the issue became more clear when speaking with them. Very argumentative and defensive without just contacting the lender and resolving the issue. Makes me really wonder how ethical and competent the claims department is.

By far the easiest and most straight-forward claims process I've ever experienced. We had to file a claim when a guest brought bed bugs into our Airbnb rental (ugh), and Proper was SO easy to deal with. You always talk to actual humans, the process is super straightforward, and the whole thing was just very quick and painless. I especially appreciated our adjuster Harold; he was a pleasure to work with and got things done professionally and quickly, and with a delightful attitude. Highly recommend!

Bob from Proper Insure has been instrumental in helping us navigate the insurance process for our short-term rental. His expertise and attentive guidance ensured we understood all our options and made the best choices for our needs. Bob’s professionalism and prompt responses made the entire process seamless and stress-free. Highly recommend his services to anyone looking for comprehensive and reliable coverage for their rental properties.

Bob Bradley of Proper Insurance made purchasing insurance for my unique Air Bnb simple! He was kind, informative, and down to Earth. I could not of asked for a better experience.

Customer service was great and claims process was timely executed. Our claims processor, Elizabeth Young, was super helpful and professional. Have been extremely pleased with Proper Insurance, since we've been affiliated with their organization.

Taylor Stults gave me fantastic service as I am pleased to purchase insurance through Proper. Taylor was very responsive and responded in a fast manner. I am eager to work with Taylor in the future!

Harold Helt of Proper Insurance was my adjuster for a property and loss of business income claim. He contacted me within 24 hours of my initial report of the loss, provided clear information on how to proceed, and processed my report and receipts without delay. All while maintaining regular communication with me about the status of the claim.

Excellent service, excellent communication. I'm very happy with my Proper Insurance policy, and have been a client for years. Thanks again.

Mathew was amazing. The team at proper responded quickly and efficiently during a time of great stress. They reimbursed the expenses within 2 weeks of filing my claim. I'm so happy with their service.

Payton Voss was extremely helpful and very responsive . With this being my first STR I did not know what to expect from the insurance side. Payton took the time to answer all of my questions and made the process super simple. Highly recommend Payton and Proper!

Reported damage with pictures. They told me what to expect with deductibles per contract. Selected contractor I wanted to do business with. The will be sending a check via ACH to my account

We were having absolutely no luck getting insured for our short-term rental in Florida. I called Mike Wolf with Proper and he was able to give me a quote in no time. I am so glad we found Proper because I am now confident that we have the correct type of insurance for our vacation rental!

Great customer service, very on point and upfront about the cost. Looking forward to a long healthy relationship with this company.

Taylor Stults was great to work with! She provided a quote very quickly and answered all the questions I had over the phone. It's great when you can get ahold of someone at an insurance company without going through 20 prompts on an automated system and holding for 10 minutes. The quote covers everything I need for our STR and will allow me to sleep well at night! Great experience!

We have had amazing support from Taylor Stults and the team at Proper Insurance. They are professional and extremely knowledgeable in their interface with rental property owners. Over the last three years we have always felt comfortable that every
potential risk was covered by our excellent home insurance policy.