I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
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Review summary
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Reviews shaping this summary
My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
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I was very pleased with the flower…
I was very pleased with the flower arrangement delivered to my 91 year old aunt. She loved them.
2 May 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Poor quality of flowers
Poor quality of flowers. Did not resemble item ordered. Poor value. The florist should be removed from your list.
5 May 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the arrangement you received did not match what was ordered and that the quality fell short of expectations. We understand how disappointing this must have been. We appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the issue.
Timely delivery
Timely delivery. Recipient loved the flowers. On line ordering was easy peasy!
30 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Very poor customer service
Very poor customer service. Need live agent not AI. Flowers delivered outside promised window of 9am - 7pm.
2 May 2026
Reply from Proflowers
Thank you for sharing your feedback with us. We sincerely apologize that your order was delivered later than expected. We understand how important timely delivery is, especially for special occasions, and we deeply regret any disappointment this may have caused. We truly appreciate you bringing this to our attention and allowing us the opportunity to address and resolve your concerns.
I sent flowers to my stepmom
I sent flowers to my stepmom. She loves the bouquet of flowers she received. She sent me a picture of the flowers. They are beautiful!
29 April 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The flowers dont look anything like…
The flowers dont look anything like what I ordered. And the vase is red glass! Eww. SO ugly. Not what I wanted for my mother for mothers day at all.
6 May 2026
Reply from Proflowers
Thank you for sharing your concerns about your recent experience. We sincerely apologize for the disappointment with your Mother’s Day order we understand how important it is for arrangements to match what was selected. While substitutions may occasionally be necessary, we regret that the final product did not meet your expectations. We greatly appreciate you taking the time to share your feedback, as it helps us continue improving our service and overall customer experience.
Very disappointing experience
Very disappointing experience. The bouquet looked nothing like in the picture. Most flowers were swapped for something else without warning or my approval. The overall color and feel of the bouquet was different. And the flowers weren’t fresh!!!
25 April 2026
Reply from Proflowers
Thank you for taking the time to share your feedback with us. We sincerely apologize and genuinely understand how disappointing this must have been, and we deeply regret that we did not provide the quality and experience you deserve. We appreciate you bringing this matter to our attention and for giving us the opportunity to review and address your concerns.
The flowers delivered were very nice…
The flowers delivered were very nice but did not match what I ordered.
5 May 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
You all are GREAT!!
You all are GREAT!!! I use you all everytime flowers are involved. Great price and deliber time.
27 April 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The second batch of flowers my lady…
The second batch of flowers my lady received were all wrinkled and mishandled
8 April 2026
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize that the second arrangement delivered was not in acceptable condition and appeared wrinkled and mishandled.
We truly appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the matter. Your feedback helps us continue to improve.
They didn't deliver my mom's flowers on her birthday
I ordered a bouquet for my mom's 78th birthday. I put in an order several days ahead of time so it would get there in time. I assumed everything was fine until it was 5:00PM on my mom's birthday and she still hadn't received the flowers. I contacted customer service and they said they weren't able to get the delivery in time and they wouldn't deliver it until the next day. They ruined my mother's birthday present and didn't even contact me to let me know the order would be late. I'm highly disappointed and won't be ordering from them again.
UPDATE: Customer service called me this morning to apologize and assured me my flowers would be delivered to my mother today. When I hadn't gotten a delivery notification by 4, I contacted customer chat. The person I was chatting with had me wait for 30 minutes then dropped the chat. I called customer service and they said the delivery was delayed again and it will now be another day before my flowers are delievered. This has been an incredibly frustrating experience and I spent over an hour dealing with customer service just to get this resolved. Now I get to spend another day worrying about if my order will actually get delivered or not.
4 May 2026
Unprompted review
Reply from Proflowers
Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment caused by the delayed delivery of your mother’s birthday flowers. We understand how important timely delivery is—especially for a milestone celebration—and we regret that we did not meet your expectations. Thank you for bringing this to our attention and for allowing us the opportunity to address and resolve the issue. Your feedback is invaluable and helps us improve our service moving forward.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
flowers for Mother's Day
I ordered flowers for Mother's Day. Two days later they call me and say that the flowers cannot be there until after another's day. Three days after Mother's Day. It took me 5 minutes to understand the representative that called from overseas. So I just cancel the order and went to a better company. I will never do business with them again.
4 May 2026
Unprompted review
Reply from Proflowers
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
By far the worst experience I’ve had…
By far the worst experience I’ve had with flower delivery. I placed an order for my wife’s birthday and at the end of the day, was notified that the order has been delayed two days. It’s day two and when I called, the agent said it was not rescheduled and he would do it the. I refused and currently waiting on a refund. Hopefully that won’t get rescheduled. Buyer beware on this one.
2 May 2026
Unprompted review
Reply from Proflowers
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this situation caused, especially on such an important occasion as your wife’s birthday. This is not the level of service we strive to provide. A supervisor has reached out to you directly to address your concerns and ensure the matter is handled appropriately. Our team is reviewing what occurred so we can prevent this from happening again in the future.
on time delivery
on time delivery. Beautiful bouquet, but it looked nothing like what i ordered. Not even close
25 April 2026
Reply from Proflowers
Thank you for your feedback. We’re glad to hear that your order arrived on time and that you found the bouquet beautiful; however, we sincerely apologize that the arrangement did not match what you had ordered. To ensure your order is delivered on time, substitutions may occasionally be necessary due to seasonal availability. If an exact flower, color, or container shown is unavailable, our florists will create a similar arrangement using the freshest available blooms of equal or greater value.
We truly appreciate you bringing this to our attention and allowing us the opportunity to address and resolve the matter. Your feedback is valuable and helps us continue to improve our service and quality. Thank you again for reaching out and for giving us the chance to make things right.
Reply from Proflowers
Thank you so much for the wonderful feedback! We’re absolutely thrilled to hear that your order arrived on time and was perfect. It truly means a lot to us to know we met your expectations. We appreciate you choosing us and look forward to delighting you again in the future!
My sister sent flowers for 2 reasons
My sister sent flowers for 2 reasons. 1) my husband who passed 2 weeks ago. 2) I had a major surgery 2 days ago. The flowers that were sent were not what my sister order. I sent her a Pic & she sent the picture of what she ordered. The flowers delivered were wilted & not what she ordered. She called them as soon as I sent her the pic of what they delivered. She ordered roses & I received a lily & pompons like flowers nothing like what she ordered.
29 April 2026
Unprompted review
Reply from Proflowers
We sincerely apologize for the disappointment you experienced during such a deeply sensitive and difficult time. Our heartfelt condolences for your loss, and we wish you a smooth recovery following your surgery. We understand how important it was that the flowers reflected your sister’s intentions, and we regret that the arrangement delivered did not match what was ordered and arrived in poor condition. We truly appreciate you bringing this to our attention. Please be assured that a supervisor has contacted your sister to address the concern and work toward a resolution. Thank you for allowing us the opportunity to make this right.
I spent almost $100 on flowers…
I spent almost $100 on flowers +delivery. I ordered white roses and cala lillies. Both came with dead, brown edges. I did complain to customer service and they offered to replace them. Unfortunately, I didn't want to take the chance of the new flowers arriving in the same condition AND they would not have made it for the special occasion 😕
17 April 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the flowers you received arrived in poor condition and did not meet the quality you expected, especially given the importance of the occasion and the care taken in your order. We truly appreciate you bringing this to our attention and understand your decision not to proceed with a replacement under the circumstances. Please be assured that a supervisor has contacted you to address your concerns and work toward an appropriate resolution. Thank you for giving us the opportunity to improve our service.
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