Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more
Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
Company replied
I had a very good informative review. I was informed of all my pension information and decided to transfer another pension into this one. All in all a very good Company to deal with who put your pen... See more
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Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
Asks customers to review
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Very easy to transfer any old pensions
Very easy to transfer any old pensions, I have found my experience to be extremely positive, have told friends about how good they are!!!
22 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
EXTREMELY POOR CUSTOMER SERVICE
As a result of my Sons recent death contact with Pension Profile was required to confirm his pension account. Rang on three consecutive working days to be informed "nobody available will ring you back". On the fourth working day somebody did ring but could not wait for the phone to be answered. The subsequent following two calls to Pension Profile produced absolutely no result, just the usual brick wall. Cannot remember the last time I have experienced such appalling and disinterested customer service - BE AWARE !
21 January 2025
Unprompted review
Reply from Profile Pensions
Hello,
We understand your frustration with the difficulty you experienced in reaching us. We are truly sorry for the loss of your son and the added stress this situation caused. We strive to provide excellent customer service and are implementing improvements to ensure we are meeting the needs of our customers.
I was pleased to see that you have now spoken to a member of the team and hope they were able to help you.
Kind regards,
Carina Chambers
Marketing Manager
Great and friendly advisor
Great and friendly advisor, transferred my pensions no problem, quick and easy to do, I would definitely recommend 🙂
6 January 2025
Profile penvery proffesionalsion have given me a…
Profile pension have given me a fantastic service they have been quick in finding my lost pension and have also been very approachable nothing is to difficult and they have kept in touch with me every step of the way . I would recommend the company in a heartbeat to anyone looking for help with any pension issue .
3 January 2025
Profile pension did all the work
Profile pension did all the work, they requested and arranged the transfer all completed within 3 weeks
20 December 2024
Very easy to work with good…
Very easy to work with good communication at all stages.
16 December 2024
Straight forward keeps you informed on…
Straight forward keeps you informed on every process easy to use app great all round experience
9 December 2024
Very good service.
13 December 2024
Excellent company to deal with.
Excellent company to deal with.
Found my pensions from the late 80’s and brought them across to there pension scheme.
I found them very helpful and so easy to deal with.
If you are not using Profile Pensions, you need to ask yourself why.
5 December 2024
Very helpful didn't have lots to do or…
Very helpful didn't have lots to do or think about was easier than I thought it was going to be.
2 December 2024
I have a good experience with profile…
I have a good experience with profile pensions they had kept me informed all the time and pleased with the outcome
26 November 2024
absolutely fantastic…
I’ve experienced absolutely fantastic service with great helpful staff who work efficiently and utilise exceptional communication.
Great all round
22 November 2024
REVIEW UPDATE
After finally getting through to an advisor I wanted to write another review.
My personal advisor Ashleigh was amazing.
Firstly she apologised for the inconvenience and said she was going to look into it.My query was dealt with very efficiently but also providing me with lots of help and support along the way.
Thankyou so much Ashleigh your personal approach was received gratefully.
22 November 2024
Unprompted review
Reply from Profile Pensions
Superb feedback! Well done Ashleigh!
My advisor Paul has been most helpful…
My advisor Paul has been most helpful in dealing with my financial situation, very professional and informative, only a phone call away, very impressive service.
1 November 2024
I requested a withdrawal over 2 weeks…
I requested a withdrawal over 2 weeks ago now going in to week 3 I had no reponse of being processed I'm now considering on taking all of the funds out
26 October 2024
Unprompted review
Reply from Profile Pensions
Hi Ray,
We understand your frustration with the delay in processing your withdrawal request. The delay happened due to internal security checks and we needed some documentation from you to proceed. Once you sent that in to us your request was approved and you should have your money soon. Please know this is in place to safeguard you and your money. Thank you for your patience.
Kind regards,
Carina Chambers
Marketing Manager
she explained all what she was doing…
she explained all what she was doing and listen to what i had to say and wanted to do
1 November 2024
Keep you well informed and up to date…
Keep you well informed and up to date on progress.
Easy access to agents that are friendly and informative.
30 October 2024
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