Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
Company replied
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Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more
Company replied
After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a s... See more
The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for al... See more
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.5
Excellent
3K reviews
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Prompt in response and seevice .
25 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The time to call back and excuses for…
The time to call back and excuses for not finding other pensions when you said it was easy..!
18 September 2026
Reply from Profile Pensions
Hello Barrie, Thank you for taking the time to leave your feedback.
We’re pleased that you have since spoken with one of our agents and that we were able to explain the pension tracing process and clarify the information we needed from you. We have now obtained this information over the phone and can begin tracing your pensions.
We also appreciate your frustration with the delay in returning your call last month. We were experiencing higher-than-usual volumes, which meant we were unable to meet our usual two-working-day callback timeframe. We understand that this was frustrating, and we appreciate your patience. We’re pleased that we were able to return your call within one working day.
We hope that now we have the information needed, we can proceed with tracing your pensions and provide you with an update as the process progresses.
Many Thanks
Megan Marland
Senior Customer Service
Straight forward talking got to the…
Straight forward talking got to the point organised and thorough
16 September 2026
Penison Advice
I got all the information I needed all my concerns were addressed no issues pension advice was good.
15 September 2026
Was very straightforward
21 September 2026
Easy to do and very little issues with…
Easy to do and very little issues with combining all my pensions into one pot communication excellent received regular updates on this process
16 September 2026
Very informative made my options quite…
Very informative made my options quite clear and simple to me. Very polite and friendly really helpfull.
17 September 2026
Unprompted review
It was very professional and I was well informed throughout the whole transfer.
It was hassle free and I felt that your company kept me well informed during the transfer ,many thanks for making it as easy as possible.
16 September 2026
Pension transfer
Great service and a pension advisor who knows what they are doing and talking about, no long statements just plain talking.
15 September 2026
How easy it was to combine my two…
How easy it was to combine my two pensions in one and thanks to profile for helping me do this.
3 September 2026
Very slow to respond to queries
Very slow to respond to queries. The transfer of my one of my schemes was straightforward, the others less so. In truth, I don't feel that the fee has been justified. I'd also be mindful if you have defined benefit pots, as these aren't accepted. For me, joining this scheme has been a bit pointless, had I realised this beforehand I would not have joined.
26 August 2026
Unprompted review
Easy to do xx
24 August 2026
It's great to have my pensions in one…
It's great to have my pensions in one place and you've made that happen for me. Such an easy process. It's a shame that some of my jobs could not be found. The other thing is I thought I'd have more savings as I worked for plumbase for 10y. So I am happy but a little confused. Thank you
14 August 2026
Couldn’t be happier with service
Couldn’t be happier with service and customer communication. Pensions are all in one place.
30 June 2026
Profile Pensions have been amazing from…
Profile Pensions have been amazing from start to finish. Any questions have been answered quickly. They have guided me the whole way through. Would highly recommend them for finding some of your old pensions. Great service all round
17 August 2026
Reply from Profile Pensions
Hello Graeme, thank you for your valuable feedback.
We’re pleased that we were able to successfully complete the transfer of your pension and look forward to continuing to manage and support your pension going forward.
Many Thanks
Megan Marland
Senior client services
Pension transfer. It wasnt completed in the timescale i was told so my money was in limbo longer than expected so im disappointed
Im disappointed it took longer than expected leaving my money in limbo for longer than expected
4 August 2026
Reply from Profile Pensions
Hello Stuart,
Thank you for taking the time to speak with me today.
I’m glad we were able to speak and clarify the reason for the delay with your transfer. It was lovely speaking with you, and I’m pleased we could clear things up.
If you need anything further, please don’t hesitate to let us know and we’ll be happy to help.
Kind regards,
Megan Marland
Senior Client Services
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