Profile Pensions Reviews 

2,717
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding staff professional, friendly, and very helpful in managing their pensions. Many appreciate the clear explanations and detailed advice provided, making the process simple and easy to understand. The user experience is often described as smooth and efficient, with people feeling well-informed and updated throughout their interactions. However, some customers noted significant issues with communication and responsiveness, reporting difficulties in getting replies or returned phone calls. A few people mentioned feeling ignored or that their concerns were not adequately addressed, experiencing conflicting information or a lack of clarity regarding pension transfers and advice.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting difficulties in... See more

User experience

Consumers find the user experience to be positive, with many highlighting the ease of use and helpfulness of... See more

Customer communications

People report ambiguous experiences with contact, with some customers expressing satisfaction with friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... See more

Company replied

Rated 5 out of 5 stars

Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more

Rated 5 out of 5 stars

Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more

Company replied

Rated 5 out of 5 stars

I had a very good informative review. I was informed of all my pension information and decided to transfer another pension into this one. All in all a very good Company to deal with who put your pen... See more

Company replied


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Written by the company

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.4

All reviews

(2,717)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Found all of my numerous pensions that had been lost over numerous years and very helpful in advising me what to do with those pensions.
Given a personal advisor who responded very quickly!
Can’t recommend enough!

8 April 2025
Rated 4 out of 5 stars

I transferred 3 pensions into one & it…

I transferred 3 pensions into one & it as grown well since I did this!. At first I use to get a phone call every year then didnt for a few years, & it seems they are there if you want to talk anything over & always ring when they say their going to but don’t automatically ring every year but it’s easy to request a call.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievably helpful polite friendly my…

Unbelievably helpful polite friendly my personal only thing that got me lost is I’m not computer or even mobile phone intelligent so after thinking it would be organised easily you keep sending me stuff wanting this and that filled in which has got my wee brain fried and lost , I know I have to fill stuff in for you but I’ve no idea what or even how to do it , that is reason it’s not been done , I feel stressed and panicking in case I’ve lost any pensions I might have as small as they probably are it’s all I have , but again thank you for being so nice to me .

1 April 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, was not sure on a certain aspect of my pension, next day I received a phone call to talk me through the process.

28 March 2025
Unprompted review
Rated 3 out of 5 stars

Pensions .

I’m happy with the service you provided,
But it has taken such a long time to get things sorted.
The pension companies seem to want so much information even when you give them everything they asked for and more even though it’s the same information.

25 March 2025
Rated 5 out of 5 stars

Old pensions

The process was completed so efficiently. I struggled to get the information I needed regarding old pensions. Thank you for everything, I couldn't of done it without your help

24 March 2025
Rated 5 out of 5 stars

Thank you Justyna! So grateful for your chat with me today

Justyna who works for profile pention, aegon is such a breath of fresh air, so funny to speak too made me feel really at ease. She guided me from the beginning of the call right through to the end, this took 56 minutes explaining absolutely everything in great detail. I tried to convince her to apply for my work as her customer service skills are unmatched never had this kind of customer service before, anywhere. She is a huge credit to her team & company, her future is very bright in customer service. Thank you so much again, I really hope fingers crossed when I hear from your company again it’s justyne! As she treated me like a friend instead of a customer. Such a positive experience, left me feeling very positive and happy & confident that my pention is in safe hands with a very credible company who employ great staff. Will share my experience with my friends & family in the hope they sign up!

5 March 2025
Unprompted review

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