Profile Pensions Reviews 

Unreliable Service
With my new role, I will definitely not be continuing my pension contributions with this company again.
I submitted a withdrawal request but received no confirmation email or update. A week later, I attempted to make another withdrawal request, only to be informed that they were already aware of my previous request. Despite this, I still had not received any communication confirming the status of my withdrawal.
After 10 days had passed, I contacted Profile Pensions and was told that someone would call me back within 2 days. Unfortunately, no callback was received.
I then received an email from Richard Penney on Monday 11th May stating that I would receive my funds on Friday, 15th May. However, I later discovered that the withdrawal request had only just been processed, meaning the original information given to me was misleading.
As a result, I have now been left without funds over the weekend, which has caused unnecessary stress and inconvenience. I am extremely disappointed with the poor communication, delays, and lack of reliability throughout this process.
I just received an email from Nawaz saying that I should get my funds today or by next week... I have news for her I spoke to Aegon, they informed me that you just made my request today. They were helpful, saying I should get my funds by next week. You should have called me.

I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informed on their App plus by Post. I would certainly recommend!

Dale Maddocks

My agent was patient with me and made sure that I understood the opportunity available

Very professional every time I asked a question I got an answer back fairly promptly I get regular updates from my advisor and the log in proceedure is simple enough although not a dedicated app but easy enough

Looked for my old pensions and moved for me

Did what they said they’d do can’t ask for much more

Everything was easy, I had another pension that I wanted to transfer. A few clicks and the relevant reference numbers and it was set in process. A few weeks later it was done. That's it. Straightforward - if only everything could be so easy.

Great service, very professional

After a few mistakes I did talk to my advisor who have good advice and put my mind at rest

Talking to an agent with good knowledge and being sympathetic to needs.

The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for all your pension needs.

Scot on the phone help me through the full process .

Super fast at dealing with my pensions and they keep in touch with me

Can't fault Profile Pensions .
A very good company .

Excellent guidelines and instructions

Been with profile pensions for a good few years, very happy that my pension is reviewed frequently and kept in touch by email “news letters ‘ which is very reassuring, feel my pension is in safe hands.

To My financial adviser, Ashley rams. Bottom, she is one of the most helpful professional and friendly Adviser, and the rest of the team who work alongside profile pensions are very professional and courtesy as well. I will recommend them to anybody myself. Your sincerely, George cully.

Profile Pensions have always been very clear when explaining my options, and my last telephone meeting with my adviser was lengthy and very detailed. There was absolutely no feeling of being rushed at all.