Visited the store at the Designer Outlet at York. We were looking for a new set of induction pans and a set of kitchen knives. Melissa in the store was amazing. She was so passionate about the product... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Good advice given by Millie on which wok to buy. She also pointed out that the Gourmet wok, a more expensive range, was actually better value than the one I was considering as it had 20% off over the... See more
Sales assistant very helpful in guidance for what we were looking for., but not too intrusive so we could take our time looking and deciding what to buy. Great offers with 20 percent off on gourmet p... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - York
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
A huge range of good quality products
A huge range of good quality products, a well laid out store and friendly staff
31 May 2026
Reply from ProCook - York
We're so glad you enjoyed our products, store layout, and friendly staff! Thank you for your kind words.
Reply from ProCook - York
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very happy with our purchase and the…
Very happy with our purchase and the staff were very helpful
29 May 2026
Reply from ProCook - York
We're so glad you're happy with your purchase and our helpful staff!
Reply from ProCook - York
We appreciate your kind words.
Reply from ProCook - York
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - York
We're so glad you enjoyed our staff, stock, and location. Thank you for your kind words!
A really good shop for everything in…
A really good shop for everything in the kitchen and outside dining. The staff are really helpful and knowledgeable of the products on sale. Definitely worth a visit.
27 May 2026
Reply from ProCook - York
We're so pleased you found our shop great for kitchen and outdoor dining, and that our staff were helpful and knowledgeable. Thank you for your kind words!
Bought salt and pepper grinders
Bought salt and pepper grinders. Assistant was helpful. Price was good in the designer outlet in York. Thanks.
22 May 2026
Reply from ProCook - York
We're so happy you had a positive experience at our York designer outlet. We appreciate your kind words about our assistant.
Reply from ProCook - York
We appreciate your kind words.
Wish there were more Procook stores
Helpful staff on purchase and equally helpful with a return I unfortunately had to make.
19 May 2026
Reply from ProCook - York
We're so glad our team provided helpful service for both your purchase and return. Thank you!
The only place that I've managed to…
The only place that I've managed to find a one cup tea pot in the colour I wanted. So well done 👍
21 May 2026
Reply from ProCook - York
We are so glad you found the perfect one-cup teapot in the color you wanted! We appreciate your kind words.
Product that i wqnted wasnt available…
Product that i wqnted wasnt available in the shop. I been told that just in the cashier point when try to pay for the item. I need it to settle for a cheqper procuct.
16 May 2026
Reply from ProCook - York
We appreciate your feedback. We understand your frustration about the product's availability and the late notification.
glass cafetiere
I got a glass cafetiere as a replacement for one that I broke. It was a very good price and the staff were very friendly.
20 May 2026
Reply from ProCook - York
We're so glad you found a great replacement cafetiere and appreciate your kind words about our friendly staff. Thank you for your positive feedback!
Helpful and friendly staff
Staff took time to look up information about the product I was interested in.
The items I did buy were wrapped carefully.
20 May 2026
Reply from ProCook - York
We're so glad our team could assist you with product information and carefully wrap your purchases. Thank you for this wonderful feedback!
Reply from ProCook - York
We appreciate your feedback!
Reply from ProCook - York
We're so happy our team was helpful and friendly.
Went in got the pans
Went in got the pans, the assistant very helpful in getting them out for us
15 May 2026
Reply from ProCook - York
We're happy our assistant was helpful in getting the pans for you! We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.