The member of staff was very obliging, taking time to answer my questions. There was no pressure and i made a very satisfactory purchase. I can't pass a ProCook shop without popping in.
Location
Switch locationUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... See more
Company replied
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online bu... See more
Great staff member at your White Rose store who went above and beyond for me ringing round other stores to find stock for me. Polite, Professional and deserves a thank you from her manager and a grate... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, United Kingdom
4.9
Excellent
674 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
Staff were pleasant, helpful and knowledgeable about the products being sold.
The shop didn’t have an item I was looking for but explained other outlets that may stock it.
12 November 2025
Reply from ProCook - White Rose
We're glad you found our staff pleasant and helpful. We appreciate you mentioning their product knowledge and assistance in locating the item elsewhere. Thank you for your review!
Nice polite staff
Nice polite, helpful staff. Had everything I needed. I've not used the pan or can opener yet but the garlic press is good. Sturdy and does the job. Reasonable prices. Nice bright, tidy, well organised store. Would recommend.
9 November 2025
Reply from ProCook - White Rose
We're happy to hear that you found our staff helpful and polite and that we had everything you needed! We appreciate your comments about our store's tidiness and organsation and that you find the garlic press sturdy. Thanks for the recommendation!
Staff in this store are always super…
Staff in this store are always super helpful. I love your range, especially the multi buy deals on utensils
5 November 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you've found our staff helpful and liked our range of utensils.
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff. Pleasure to shop at your White Rose Shop.
9 November 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and attentive.
procook at whiterose centre
Went to procook at whiterose centre, leeds. Staff were lovely, bought automatic salt and pepper grinders, good price. Loving using them.
9 November 2025
Reply from ProCook - White Rose
We're happy to hear that you had a positive experience at our White Rose Centre location in Leeds. We're glad you are loving our automatic salt and pepper grinders, and we appreciate your feedback on our prices and staff!
A smile would make a difference
A smile would make a difference . Such a lovely shop. But it feels not welcoming. A cold welcome. Sorry to say .
8 November 2025
Reply from ProCook - White Rose
We appreciate your feedback and are sorry that you felt unwelcomed. We value creating a warm environment for everyone and will work on improving our customer interactions.
The service we received.
5 November 2025
Reply from ProCook - White Rose
We're glad you were happy with our service. Thank you for sharing your positive experience with us; it means a lot.
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy you liked our layout, staff, and products.
Return dealt with very professional and friendly.
The lady that served me was very helpful and apologetic. My return of the faulty jug was dealt with very professionally and with a polite and friendly manner. I was given a replacement measuring jug and told the matter would be passed up the line with the lettering coming off the jug.
Well done and very friendly, thankyou for the good service.
3 November 2025
Reply from ProCook - White Rose
We're happy to hear that the service you received was helpful and professional. We appreciate your positive feedback regarding the handling of the faulty jug and the friendly manner in which it was resolved. Thank you for sharing your experience.
Reply from ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought this procook pan used it once…
Bought this procook pan used it once very nice experience to cook pasta in it would recommend highly
2 November 2025
Reply from ProCook - White Rose
We're happy to hear that you had a very nice experience cooking pasta with the ProCook pan! Thank you for your recommendation; we appreciate your feedback.
Friendly professional staff in store…
Friendly professional staff in store and good service when ordering online
17 October 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and service.
Very helpful and friendly staff
Very helpful and friendly staff who guided me to what I needed and gave me all the information I wanted
24 October 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly, helpful, and informative for you.
Excellent service in store and superb…
Excellent service in store and superb quality utensils.
21 October 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy you found excellent service and superb quality.
Good friendly and helpful staff
Good friendly and helpful staff. Shop clea and tidy easy to get around.
18 October 2025
Reply from ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and our shop clean.
Great shop great staffStaff were very friendly and…
Staff were very friendly and knowledgeable.
19 October 2025
Reply from ProCook - White Rose
We appreciate you letting us know our staff was knowledgeable and friendly. It means a lot to our team that you had a great experience.
Very sharp shop assistant
The shop assistant understood exactly what I needed and found the appropriate product. Didn’t try to over sell.
13 October 2025
Reply from ProCook - White Rose
We're so glad to hear that our shop assistant understood your needs and found the perfect product for you without overselling. We appreciate your great feedback!
he young man that I delt with was very…
The young man that I delt with was very helpful, found me what I wanted and kept it for me while I did the rest of my shopping because it was too heavy to carry round .
11 October 2025
Reply from ProCook - White Rose
We're happy to hear that the team member was helpful and accommodating! We appreciate you taking the time to share your positive shopping experience with us.
Reply from ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.