Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids. Similar quality to much m... See more
Company replied
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
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I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replac... See more
Company replied
Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.
Company replied
We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
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Great service helpful staff
11 April 2026
Reply from ProCook - Trafford
We appreciate you letting us know our staff was helpful. We are so happy about the positive feedback!
Good customer service from the staff
Good customer service from the staff, they were efficient and very helpful.
18 April 2026
We found that the ProCook Store…
We found that the ProCook Store attended offered a wide range of cooking related products of good quality that were also well priced and offered value for money.
14 April 2026
Staff listened to what I wanted and was…
Staff listened to what I wanted and was able to guide me in the right direction.
13 April 2026
I loved the store and the products
I loved the store and I am finding the Tristan’s roasting tin are really good quality. The staff were very polite and helpful.
11 April 2026
Great service
7 April 2026
Reply from ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Trafford
We're happy to hear that you found what you wanted and more! Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Very happy with my crockery
Very happy with my crockery. Good price and looks good.
Staff are very helpful and friendly.
8 April 2026
Reply from ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
An amazing experience and a fantastic…
An amazing experience and a fantastic business. I went in to discuss the performance of a previously purchased product and they replaced it whilst also teaching me how best to care for the new replacement. My family and I were that happy with the exemplar level of customer service that we purchased an additional two Pans!!! Thank you Pro-Cook we feel very valued as customers and wished more businesses would follow your lead
A special thanks to Dean who served us, what a shining example of best in class customer service.
6 April 2026
Reply from ProCook - Trafford
We appreciate your positive feedback; we are so happy our store was spacious and well-stocked for your visit!
Reply from ProCook - Trafford
We appreciate you letting us know our staff was polite and friendly; it means a lot to our team.
First trip to pro cook
Great customer service, good advice. Bought my first set of induction pans and some great knifes.
25 March 2026
The sales person spotted that I was…
The sales person spotted that I was weighing up different items and that I was unsure which to purchase. He asked in a friendly manner if I needed any help and was very knowledgeable about the items.
21 March 2026
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