Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids. Similar quality to much m... See more
Company replied
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
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I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replac... See more
Company replied
Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.
Company replied
We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
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I had an issue with some pans that.i…
I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replaced the whole set straight away, 3 pans were not in stock a week later they were sent to my house. This is why I buy from and trust Pro-Cook Great service again Thankyou.
23 September 2026
Reply from ProCook - Trafford
We are so pleased to hear about your experience at our Trafford Centre store! It is wonderful that our team could quickly resolve the issue with your cookware set and deliver the remaining items right to your door. Thank you so much for your continued trust and positive feedback.
Man in the store whose name I didn’t…
Man in the store whose name I didn’t catch was so helpful with practical advice as well.
7 October 2026
Reply from ProCook - Trafford
We're so glad to hear that our team member was able to offer such helpful and practical advice during your visit. Thank you so much for taking the time to share your positive experience with us!
Trafford Centre store is 5 star
Trafford Centre staff are excellent. Helpful and pleasant. A credit to the company.
Lovely store. Great products.
6 October 2026
Reply from ProCook - Trafford
We're so happy to hear that our team at the Trafford Centre provided such helpful and pleasant service! We're also delighted that you enjoyed visiting our lovely store and liked our products. Thank you for your kind words.
Purchased the Elite Signature
Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids.
Similar quality to much more expensive brands & we're very pleased with them.
26 September 2026
Reply from ProCook - Trafford
We are thrilled to hear how pleased you are with your new cookware set. It is wonderful to know that you are enjoying the quality, sturdy feel, and design features of the pans. Thank you so much for taking the time to share your review!
Well manored staff.
2 October 2026
Reply from ProCook - Trafford
We truly appreciate you taking the time to share your kind feedback about our staff.
Initially very good but now I will keep…
Initially very good but now I will keep an eye on it as time goes by.
28 September 2026
Reply from ProCook - Trafford
We thank you for the feedback and hope our service stays up to your standards.
Meg was patient and helpful
Meg was patient and helpful, guiding towards the best items for my needs.
28 September 2026
Nice customer support from the staff.
26 September 2026
Bought a knife
Bought a knife, but a week later with discounts offer and exchange to a larger knife ,quick and efficient excellent service .
22 September 2026
Reply from ProCook - Trafford
We're delighted to hear that you had such a positive experience with your recent purchase and the subsequent exchange! It's wonderful to know that our service was quick, efficient, and excellent.
Great place best customer service with…
Great place best customer service with nice smile very kind of them
21 September 2026
Reply from ProCook - Trafford
We're so pleased to hear that you had such a great experience and appreciated our customer service! We're especially glad our team's kindness and smiles made a positive impression. Thank you for your wonderful feedback.
Very helpful staff
Very helpful staff. Great variety of products. Store was very nice inside.
24 September 2026
I'm a big fan of procook and this store…
I'm a big fan of procook and this store was great - friendly staff
23 September 2026
excellent service
20 September 2026
Friendly knowledgfull staff and English…
Friendly knowledgfull staff and English made products!!
21 September 2026
Reply from ProCook - Trafford
We truly appreciate your kind feedback and are delighted to hear how much you enjoy using our items!
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