Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... See more
Location
Switch locationUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
Company replied
I was unsure which knife set as there was so many amazing sets on display The lady who helped was fantastic and her knowledge was a great help to sort my purchase. She is a real credit to the... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom
4.9
Excellent
675 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant knife cuts lovely and good to hold
Brilliant knife cuts lovely and quickly, it is a pity it didn't come with some sort of protection as it is really sharp, I needed a very good chef knife and this fits the bill nicely. I will definitely get this knife again.
1 February 2026
Talke Pits (Freeport / Affinity)
Visited the ProCook store, Affinity - Talke Pits (Staffordshire) on Sunday morning. Very helpful, knowledgeable member of staff.
1 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff
The assistent was very helpful and explained all the óptions available to me
27 January 2026
Reply from ProCook - Talke
We appreciate you sharing your experience! We're so happy to hear that our assistant was helpful and explained the options available to you.
Very friendly staff at Talke
Very friendly staff at Talke. Really helpful with her advice. Quality products. Very happy with purchases and will be returning for more kitchen products.
23 January 2026
Reply from ProCook - Talke
We're so happy to hear that you found our staff friendly and helpful! We appreciate your feedback regarding our quality products, and we're glad you were happy with your purchases.
The staff were excellent in every way
The staff were excellent in every way. So helpful.
21 January 2026
Reply from ProCook - Talke
We appreciate you letting us know our staff was excellent and helpful! We are so happy to hear it.
Great service as allways
23 January 2026
Reply from ProCook - Talke
We appreciate you letting us know that you enjoyed our great service, as always; it means a lot to our team.
Reply from ProCook - Talke
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
Excellent service & great products
The customer service team where amazing. The products were high class and at great prices
18 January 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our team and product prices.
Debbie Barnes - Fabulous Store Manager
Shortly after Christmas, I contacted the ProCook customer services, head office (0330 100 1010) at least on 3 separate occasions regarding purchase of discontinued Faux Leather Placemats. They did reveal that some stock was still available at random stores across the country and that it was up to me to address.
With this information, I then desperately begain contacting the random stores. Ultimately, the ONLY store that was more than accommodating was the Stoke-on-Trent, in Freeport Talke.
Debbie Barnes (Manager) was exceedingly helpful. She went that "extra mile" to save me a 208mile roundtrip from NN4. She kindly suggested and offered to purchase the goods on my behalf, packaged them so securely and posted the goods out to me.
It just made my day when that parcel arrived!
Debbie is truly an amazing, trusthworthy and kind hearted individual!
Truly an impecabble 5 star service! Very rare to find these days...
Her wonderful team also at the Store were always courteous, polite, friendly and extremely helpful on every phonecall that I made.
Thank you Debbie and your fabulous team at Freeport Talke!
3 January 2026
Unprompted review
Fun shopping day
The assistant who served us, who was very friendly, helpful and polite. Well laid out shop with everything we wanted
21 January 2026
Lovely shop
Lovely shop, great choice of products. Helpful staff. Good prices. Thank You
19 January 2026
Always friendly and helpful
Always friendly and helpful, my go to for all kitcheny stuff!
14 January 2026
Your staff member whose name is Tracy…
Your staff member whose name is Tracy was very knowledgeable about the item that we were planning on purchasing and it was her that made our mind up to purchasing the item
18 January 2026
Reply from ProCook - Talke
We're happy to hear that our staff member's knowledge influenced your decision to purchase the item. We appreciate you taking the time to share your positive experience!
The shop assistants where very helpful…
The shop assistants where very helpful and friendly, making my purchase a happy one. Thank you
10 January 2026
patience, helpful and knowledgeable
The staff were very patience and helpful, I didn’t feel rushed and provided good advice on the products I needed
11 January 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was patient, helpful, and provided good advice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.