Manager Debbie was very professional and knowledgeable without being pushy. We purchased a set of knives which we are so far really pleased with. Service was exceptional and I love to shop here. Debbi... See more
Company replied
Location
Switch locationUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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See what reviewers are saying
We thought we wanted a new cast iron casserole pan but after the great advice from the sales assistant Debbie we chose a stainless steel one. She gave us the pros and cons of all the pans available wh... See more
I had a great experience your member of staff was excellent and nothing was to much trouble the items I bought were exactly what I wanted. I’ve bought products from this range going back at least fi... See more
Company replied
The choice of frying pans was OK. Though the labels all said “Designed in the UK”, unfortunately they were all made in China. Because of their poor human rights record I always try to avoid buying suc... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom
4.9
Excellent
630 reviews
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The assistant was very knowledgable and…
The assistant was very knowledgable and past on lots of details that helped in our choice of products
29 May 2026
Reply from ProCook - Talke
We're so glad our assistant's knowledge helped you choose the perfect products. Thank you for your kind words!
Reply from ProCook - Talke
We appreciate your kind words.
Although the product wasn't exactly…
Although the product wasn't exactly what I wanted the 2 members of staff were incredibly helpful
20 May 2026
Reply from ProCook - Talke
We're glad our staff was incredibly helpful, even though the product wasn't quite right. Thank you for your feedback!
The staff service was really good and…
The staff service was really good and the lady who served us was really helpful and informative
16 May 2026
Reply from ProCook - Talke
We're so pleased our staff provided really good service and was helpful and informative. Thank you for your kind words!
Reply from ProCook - Talke
We really appreciate your kind review.
Reply from ProCook - Talke
We appreciate your kind words about our knowledgeable staff. We are glad we could help.
Reply from ProCook - Talke
We appreciate your kind words about our helpful staff.
Reply from ProCook - Talke
We're happy to hear you enjoyed our goods and pricing, especially the 3 for £10 offer!
the customer service par excellence
the customer service was brilliant the lady in the shop was very good at pointing out how the product worked and explaining the refund procedure, the item bought exceeds my expectation in its implementation and ease of use.
13 May 2026
Reply from ProCook - Talke
We're so glad to hear that our customer service was brilliant and that the product exceeded your expectations in implementation and ease of use. Thank you for your kind words!
Reply from ProCook - Talke
We are happy you found our product excellent and our assistant helpful.
Staff extremely helpful
Staff extremely helpful - very good choice of products - reasonably priced
12 May 2026
Reply from ProCook - Talke
We appreciate you sharing that our staff was helpful, and that you liked our product choice and pricing!
Wonderful service from the lady behind…
Wonderful service from the lady behind the counter.
10 May 2026
Reply from ProCook - Talke
We're so glad you had wonderful service from our team member!
Manager Debbie was very professional…
Manager Debbie was very professional and knowledgeable without being pushy. We purchased a set of knives which we are so far really pleased with. Service was exceptional and I love to shop here. Debbie is a credit to your company.
10 May 2026
Reply from ProCook - Talke
We appreciate you sharing your experience. We're happy to hear that our team member was professional and knowledgeable, and that you are pleased with your purchase. We're glad you love to shop with us!
Fab staff and products
The staff in the store were so helpful and knowledgeable of the products available.
4 May 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff was helpful.
The usual excellent service with…
The usual excellent service with knowledge of the products sold.
4 May 2026
Reply from ProCook - Talke
We're glad you appreciated our excellent service and product knowledge! Thank you for your feedback.
The Talke store...
I went to the store in Talke for a few bits. The staff there were great and got me evetything i needed.
3 May 2026
Reply from ProCook - Talke
We're so glad to hear our Talke team provided excellent service and helped you find everything you needed. Thank you for your kind words!
Very helpful and knowledge full staff
2 May 2026
Reply from ProCook - Talke
We appreciate you letting us know our staff was helpful and knowledgeable. It means a lot to our team.
The carving knife was reasonably priced…
The carving knife was reasonably priced and cuts through meat like slicing butter.
1 May 2026
Reply from ProCook - Talke
We're happy you found the carving knife reasonably priced and effective! Thanks for your feedback.
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