ProCook - Talke Reviews 

675
TrustScore 5 out of 5

4.9

Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB


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Rated 5 out of 5 stars

Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... See more

Rated 5 out of 5 stars

Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!

Rated 4 out of 5 stars

Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good

Company replied

Rated 5 out of 5 stars

I was unsure which knife set as there was so many amazing sets on display The lady who helped was fantastic and her knowledge was a great help to sort my purchase. She is a real credit to the... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

675 reviews

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4.9

All reviews

(675)

26,245 reviews in the last 12 months

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Rated 5 out of 5 stars

We know how amazing the product is but…

We know how amazing the product is but the manager at the store advised us & she gave us Brilliant advice & helped us save money.

30 March 2026
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Reply from ProCook - Talke

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received brilliant advice and saved money.

Rated 5 out of 5 stars

Very polite

Very polite, helpful and pleasant lady who took time to make conversation.

29 March 2026
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Reply from ProCook - Talke

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff member pleasant and helpful.

Rated 4 out of 5 stars

It's good

It's good, helpful service in Talke, always. Products are good and in most cases, prices are okay.

25 March 2026
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Reply from ProCook - Talke

We appreciate you taking the time to leave us this review. We're so happy to hear that you find our service helpful and our products good.

Rated 5 out of 5 stars

Very helpful staff giving you many…

Very helpful staff giving you many choices ie different manufacturers that sell the same items So going from price to price giving low to high Brilliant Vert helpful be calling again First class service thank you

21 March 2026
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Reply from ProCook - Talke

We're happy to hear that our staff were helpful in providing you with many choices from different manufacturers, allowing you to compare prices. It's great to know you received first-class service!

Rated 5 out of 5 stars

More of the same please

I walked in not knowing if they even had the product i wanted, to be met by a warm smile and someone not overpowering, just helpful.
I was shown the item i wanted and allowed to chose for myself, without being told i needed the expensive ones. Thank you very much

23 March 2026
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Reply from ProCook - Talke

We're happy to hear you were greeted warmly and received helpful, non-overbearing assistance. We're glad you were able to choose the product you wanted without pressure. Thank you!

Rated 5 out of 5 stars

Only bought 4 mugs but sales assistant…

Only bought 4 mugs but sales assistant was very pleasant. Will go back there when needing other kitchen items.

18 March 2026
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Reply from ProCook - Talke

We're happy to hear that you found our sales assistant pleasant and that you plan to return for other kitchen items. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good product quality and in store good…

Good product quality and in store good customer service

16 March 2026
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Reply from ProCook - Talke

We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product quality and customer service.

Rated 5 out of 5 stars

Very helpful staff

The staff ask politely if you need any help, but don't mither you when just browsing. When we needed some information the lady was very knowledgeable and again was not pushy. I have purchased from Procook previously with a knife set over several visits and shall be doing the same again with pans.

15 March 2026
Rated 5 out of 5 stars

Great service and help in the shop

Great service and help in the shop, is always an absolute must in a shop dealing with cooking equipment.
Also a good after service is required for people who have any problems after sales.

14 March 2026
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Reply from ProCook - Talke

We're happy to hear you received great service and help in our shop. We appreciate that good after-sales service is required for people who have problems.

Rated 5 out of 5 stars

The staff are very helpful

The staff are very helpful

6 March 2026
ProCook - Talke logo

Reply from ProCook - Talke

We appreciate you letting us know our staff was helpful. We are so happy about the positive feedback!

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