Exceptional sales man and service. There was literally nothing we could have asked about the items we were looking at and comparing that the sales man couldn’t have answered - he was just brilliant. I... See more
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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Vistited The Outlet Centre in Swindon. Id been looking online at the gourmet saucepan sets so I roughly knew what I was after. I just wanted to say a big thank you to Amy & Sam who were both e... See more
Staff were helpful although item is wanted was not in stock told me plenty in warehouse gave phone number so I could phone to see when it was delivered.
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.8
Excellent
614 reviews
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Excellent service
5 January 2026
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good quality cookware at a fair price
Good quality cookware at a fair price. Polite, helpful staff at ProCook Swindon Designer Outlet.
5 January 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our cookware good quality and our staff helpful.
I always find staff at outlet village…
I always find staff at outlet village Swindon very helpful..
14 December 2025
Reply from ProCook - Swindon
We appreciate your positive feedback! We're so happy to hear that you always find our outlet village Swindon staff very helpful.
Staff excellent in helping us find what…
Staff excellent in helping us find what we were looking for and providing explanations.
17 December 2025
Reply from ProCook - Swindon
We appreciate you sharing your experience with us! We are so happy to hear that our staff was excellent in helping you and providing explanations.
Reply from ProCook - Swindon
We appreciate your positive feedback! We're so happy to hear you found our store well-stocked and our staff attentive.
Reply from ProCook - Swindon
We appreciate you taking the time to share your positive experience. We are happy to hear that our team was helpful to you.
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite!
Staff acknowledged me when I entered…
Staff acknowledged me when I entered the shop very curtious and made me feel welcomed into the store
11 December 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff made you feel welcomed into the store with their courtesy.
Excellent customer service
Excellent customer service and good knowledge on products.
10 December 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy you found our customer service excellent and staff knowledgeable.
Helpful
Helpful, but not pushy sales assistant gave advice in a personable knowledgeable way.
11 December 2025
Would recommend this shop
Used pro cook at Swindon outlet, I needed to replace a pro cook saucepan that I had heated without putting water in - a total accident staff were really helpful and worked out the size I needed. Recommend them if you have any doubts talk to the staff
17 November 2025
Reply from ProCook - Swindon
We're glad you found our staff helpful in replacing your saucepan after the accident. It's great to know they could assist you in finding the correct size. We appreciate your recommendation and thank you for your feedback.
Honourable seller
We have purchased many items of ProCook cooking pans over the years and found them to be of high quality and long lasting. A 28cm non stick coated sauteuse pan recently lost its non-stick properties after many years of use but well within the 15 year life guarantee that accompanied its original sale. We returned the item to the store along with the receipt, which was almost illegible, but our purchase was electronically located in the system and we received a no-quibble replacement on the spot.
This was a much appreciated gesture and a pleasant surprise as there are several caveats that could have been used to avoid issuing a replacement. It's a rare event nowadays that a retailer genuinely honours guarantee periods but ProCook did the honourable thing.
20 November 2025
Unprompted review
Reply from ProCook - Swindon
We're happy to hear that you've found our products to be high quality and long-lasting. It's great to know that we could honour the guarantee on your sauteuse pan with a replacement. We appreciate you taking the time to share your positive experience.
Again great product and customer…
Again great product and customer service in tge swindon Outlet store
19 November 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product and customer service.
Great service
18 November 2025
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I was looking for a roasting tin that…
I was looking for a roasting tin that could transfer from the oven to the hob for making gravy. Got a set of 3 (different sizes) good quality and a great price
17 November 2025
Reply from ProCook - Swindon
We're happy to hear that you found a roasting tin set that meets your needs for oven-to-hob transfers and that you are pleased with the quality and price. Thank you for your positive feedback!
Reply from ProCook - Swindon
We're delighted you love the products and appreciate the great price. We appreciate your positive feedback very much.
Lovely store with helpful staff
13 November 2025
Reply from ProCook - Swindon
We appreciate your positive feedback; we are so happy our staff was helpful, and that you liked our lovely store!
Whatever we buy from Procook its always…
Whatever we buy from Procook its always good quality.
We particularly love their knives with the safety sleeves. The knives are very sharp and the protective safety sleeves is a must. 👍🏻
17 November 2025
Reply from ProCook - Swindon
We're happy to hear you consistently find our products good quality. It's great to know you particularly love our knives with the safety sleeves. Thank you for your positive feedback!
Karol was amazing
I popped into pro cook in the Swindon outlet village to get some new knives and a frying pan. Karol helped me, let me explore the range and had some excellent tips for caring for my new purchases. He was so knowledgeable it was great to understand how to get the best out of my new purchases. Thank you Karol for your time and patience and advice. You're a credit to the store 👏🏽
15 November 2025
Reply from ProCook - Swindon
We're happy you found new knives and a frying pan at our Swindon outlet. It's great to hear that you received excellent tips on caring for your new items and found the advice helpful. Thank you for your positive feedback!
Good Quality and Service
I wanted to buy some cutlery as a present. The member of staff I spoke to was really helpful. She showed me comparable items so that I could make an informed choice. I will certainly shop with the company again.
15 November 2025
Reply from ProCook - Swindon
We're delighted to hear that our staff member was so helpful in guiding your cutlery purchase. We're glad she provided you with the information needed to make a choice. We appreciate your intention to shop with us again!
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