Exceptional sales man and service. There was literally nothing we could have asked about the items we were looking at and comparing that the sales man couldn’t have answered - he was just brilliant. I... See more
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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Vistited The Outlet Centre in Swindon. Id been looking online at the gourmet saucepan sets so I roughly knew what I was after. I just wanted to say a big thank you to Amy & Sam who were both e... See more
Staff were helpful although item is wanted was not in stock told me plenty in warehouse gave phone number so I could phone to see when it was delivered.
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.8
Excellent
614 reviews
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Great experience as a first time buyer of ProCook
This is the first time I have bought from ProCook and spent ages in their shop. Great selection and the items I bought are good quality and great value.
Staff were friendly and very helpful.
5 February 2026
Manager of the store gave me useful…
Manager of the store gave me useful advice and I liked the product range. Prices of the items I bought were acceptable and the quality seems goid.
4 February 2026
Good experience staff really polite and…
Good experience staff really polite and friendly and I really enjoyed my product which was sustained steel frying pan.
1 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My pleasant purchase in Procook
My wife and I walked in to Procook in Swindon Outlet last week and we were to buy some bowls. They’ve only got 7 of those but we need 10. The lady said to us that we could take 7 and the rest of 3 would be sent to our home the next day for free and those have arrived the next day. They were very helpful and polite throughout our purchase. Will definitely make purchases again.
30 January 2026
Reply from ProCook - Swindon
We're glad you enjoyed your experience in our Swindon Outlet store. It's great to hear that the team was helpful and polite and that the bowls arrived promptly. Thank you for your positive feedback; we appreciate it.
First time visiting the store
First time visiting the store. Everything was presented well. Very helpful staff. The customer service lady whose name I think was rebecca /beccy was really helpful and very polite. Thankyou!
25 January 2026
Reply from ProCook - Swindon
We're happy to hear that you enjoyed your first visit to our store! We appreciate your positive comments regarding our presentation and helpful staff. It's great to know that our team provided excellent service. Thank you!
Reply from ProCook - Swindon
We appreciate your positive feedback on our great service, knowledge and value; we are so happy you are pleased!
Reply from ProCook - Swindon
We appreciate you letting us know that our staff was helpful and lovely to you. Thank you for your positive feedback.
Reply from ProCook - Swindon
We appreciate you letting us know our staff was helpful and there was no pressure; it means a lot to our team.
Wonderful staff.
The staff in the shop were very helpful nothing was too much trouble for them which is not known today, they are an asset to this company.
16 January 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and accommodating. It's great to know they are an asset.
Reply from ProCook - Swindon
We're happy to hear that you enjoyed our displays, choices, customer service, and pricing. Thank you for your positive feedback; we appreciate it!
The shop assistant was very polite
The shop assistant was very polite, helpful, gave good information about the products, told us of other offers, and told us about the free parking.
15 January 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that the shop assistant was polite and helpful and gave good information.
friendly experience
man on checkout (didn't catch his name) was lovely, helped us pick from 3 choices of knives, was friendly, and informative
11 January 2026
Reply from ProCook - Swindon
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the helpful assistance you received during your knife selection. Thank you!
I always find what im looking for
I always find what im looking for, I could spend ages just looking around the store always spend money in there
14 January 2026
Reply from ProCook - Swindon
We're happy to hear that you consistently find what you need and enjoy exploring our store. We appreciate you taking the time to share your positive experience!
Liked shopping here
12 January 2026
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Swindon
We're happy to hear that you easily found what you wanted. Thank you for your feedback; we appreciate it.
Always love look at Pro-cook Swindon…
Always love a trip to Swindon outlets and no trip is complete without a visit to the ProCook store. I recognise there are more stores round the country but we always seem to gravitate towards spending at this one more. Same chap has been there each time. Always very friendly and can’t do enough to help, which is probably why we spend at this store
11 January 2026
Reply from ProCook - Swindon
We're happy to hear that you enjoy visiting our store during your trips. It's great to know that our team member's helpfulness enhances your shopping experience. We appreciate you taking the time to share your positive feedback!
Helpful and friendly service
10 January 2026
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service
11 January 2026
Reply from ProCook - Swindon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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