excellent approach by staff ,they know their products, friendly and in formative. fantastic range of cookware. Compared with John Lewis opposite ,they get the gold medal i have used before,but time... See more
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
I wanted saucepans specifically for my new induction hob. James served me and told me the pro and cons. Im now the proud owner of a beautiful set of pans and pan dividers.
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
945 reviews
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Reply from ProCook - Solihull
We appreciate your positive feedback! We are so happy you loved our plates.
Fantastic service.
Fantastic service.
Great customer help, great advice, and a smooth experience from start to finish.
9 May 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience! We're so glad you received great help and advice, and had a smooth experience.
The quality of goods is excellent with…
The quality of goods is excellent with fabulous guarantees and the customer service is outstanding.
9 May 2026
Reply from ProCook - Solihull
We're so happy you found our goods excellent and our customer service outstanding! Thank you for your kind words.
Excellent cookware and sales advice.
Great customer service.
The sales attendant was attentive, informed of the products and clearly loved her work.
3 May 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience! We're so happy to hear our sales attendant was attentive and knowledgeable.
Reply from ProCook - Solihull
We're glad you enjoyed our staff and product selection. Thank you for your feedback.
Reply from ProCook - Solihull
We're glad our staff was helpful and products easy to find!
Lovely shop and lovely assistants
Lovely shop and lovely assistants. It’s a pleasure to shop there.
6 May 2026
Reply from ProCook - Solihull
We are so happy you enjoyed your shopping experience with our lovely assistants!
Reply from ProCook - Solihull
We appreciate your positive feedback! We are so happy our staff was helpful with your purchase.
Reply from ProCook - Solihull
We appreciate you sharing that our products were good and nicely displayed, and that our staff was helpful and friendly!
Excellent product explained perfectly…
Excellent product explained perfectly by staff member who is a credit to the organisation
5 May 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you found our product excellent and our staff helpful.
Buying some new pans
Both colleagues who helped us worked really well together and were very approachable and knowledgable. They helped us with questions about pans and also a coffee machine! Very professional and kind. Would recommend
2 May 2026
I love shopping at Pro-Cook you can…
I love shopping at Pro-Cook you can nearly always find what you’re looking for, customer service always excellent…. No complaints from me❤️
27 April 2026
Reply from ProCook - Solihull
Thank you for your kind feedback!
You always seem to have the things I'd…
You always seem to have the things I'd like to buy
Staff are polite, helpful and happy to help.
My purchase this week was only a loaf tin but it simply doesn't matter,you always get the best service
28 April 2026
Cake tins for Airfryer
Just what I needed for baking cake in my Airfryer.
Well made and effective,
28 April 2026
Helpful staff
Helpful staff. I mentioned I had bought a mandolin a few months ago and was too scared to use it. As it’s in original box she found it on the system and said to bring it in. I said it was ok as I hadn’t got a receipt but offered an exchange next time I’m in the store. Very impressive customer service.
24 April 2026
Reply from ProCook - Solihull
We're happy to hear that our staff was helpful and provided impressive customer service! We appreciate you sharing your positive experience and are glad we could assist with your mandolin. Thank you for your feedback.
excellent display of stock
excellent display of stock, fantastic quality and diversity. The staff are really professional, willing and approachable.
28 April 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that you were satisfied with our stock and found our staff professional and approachable.
Reply from ProCook - Solihull
We appreciate you sharing that our staff was friendly and helpful and that you liked our pleasant shop!
Replacement tray
Replaced a baking tray that for some reason had peeled. The assistant did say that if I had bought it in they could have possibly replaced it free of charged as it does have a 10 year guarantee. I have a set of the trays and the others are absolutely fine so not sure what happened with the large one. Anyway I really love these hence getting a replacement.
23 April 2026
Reply from ProCook - Solihull
We appreciate you choosing to replace your baking tray with us! We're glad you love our products. It's good to know the assistant informed you about the guarantee. We appreciate your feedback and are happy you're enjoying the replacement.
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