I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking f... See more
Company replied
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
We have both bought a lot of cooking items from Pro cook and their quality is second to none. Great value for money!! The young lady in the Solihull store, imaan, was fantastic. Her knowledge and... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
962 reviews
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Great service and prompt delivery
Great service and prompt delivery, also replaced a broken mug without hassle. I will use pro cook again.
8 September 2026
Informative and polite staff
29 July 2026
Fantastic staff!!
Went in to the store and the lovely lady was so so helpful. She was so kind and super helpful.
She helped us find what we needed super quickly and had such a lovely welcoming smile.
The product was perfect for us and the price was fantastic too.
26 August 2026
Friendly and helpful staff and…
Friendly and helpful staff and recommended product well
25 August 2026
Quality and Affordable
Very helpful staff member at the Solihull store, answering lots of questions honestly and impartially.
Quality of the product is brilliant for the price. I shall be back to buy more items.
6 August 2026
Great customer service as always
Great customer service as always, efficient, helpful.lots of products a variety and good quality affordable prices.
19 August 2026
Good service
Been to shop a few times now in Solihull and there always welcoming and helpful
22 August 2026
Great service from a very attentive…
Great service from a very attentive shop assistant - very attractive too!
15 August 2026
Returned an item purchased on the…
Returned an item purchased on the Internet to the outlet at Solihull. The gentlemen in the store was extremely helpful, courteous and efficient. Excellent service.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely helpful and friendly staff
17 August 2026
Reply from ProCook - Solihull
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be extremely helpful and friendly.
The staff are always very helpful and…
The staff are always very helpful and friendly. They have a good knowledge of the products if you have any questions. The items are good quality and not too expensive.
16 August 2026
Reply from ProCook - Solihull
We're so pleased to hear that our staff are always helpful and friendly, and that you appreciate their product knowledge. It's wonderful to know you find our items good quality and affordably priced!
Great products and customer service
11 August 2026
Reply from ProCook - Solihull
We are delighted to hear that you had such a positive experience with our products and customer service. We truly appreciate your kind words!
Reply from ProCook - Solihull
We're so pleased to hear that you found our staff to be friendly and knowledgeable, and that you enjoyed our product! We truly appreciate your positive feedback.
I was greeted with a lovely smile by…
I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking for. Her customer service was fantastic, and she was an absolute pleasure to deal with.
Thank you, Lisa, for making my shopping experience so enjoyable!
11 August 2026
Reply from ProCook - Solihull
We're so pleased to hear you had such an enjoyable shopping experience! It's wonderful that our colleague was so patient, helpful, and knowledgeable, ensuring you found exactly what you were looking for. We appreciate your kind words about the fantastic customer service.
Fanstastic customer support
Fanstastic customer support, the staff was very friendly and helpful
14 August 2026
Reply from ProCook - Solihull
We're so pleased to hear that you experienced fantastic customer support and found our staff to be very friendly and helpful. We truly appreciate your positive feedback!
Induction saucepans
I wanted saucepans specifically for my new induction hob. James served me and told me the pro and cons. Im now the proud owner of a beautiful set of pans and pan dividers.
2 August 2026
Reply from ProCook - Solihull
We're so glad to hear you found the perfect saucepans for your new induction hob! It's wonderful that you're happy with your beautiful new set and the pan dividers. We appreciate your positive feedback!
excelleupgrading baking traysnt approach by staff ,they know…
excellent approach by staff ,they know their products, friendly and in formative.
fantastic range of cookware.
Compared with John Lewis opposite ,they get the gold medal i have used before,but time was excellent
13 August 2026
Reply from ProCook - Solihull
We're so pleased to hear about the excellent approach of our staff and that they were friendly and informative. It's wonderful that you found our range of cookware fantastic!
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