The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
The staff were great. It was my first time and I would recommend this shop to my friends. The range of items is good. The prices are competitive. The service I received was welcoming and helpful.
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Reading
We appreciate your positive feedback. We are so happy to hear that our staff was helpful and that you liked the product's quality and sale price.
Nice quality
4 October 2025
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing and helpful staff
29 September 2025
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good service.…
Was well informed about offers in store.Very friendly service, and very happy with my latest purchase.
3 October 2025
Reply from ProCook - Reading
We appreciate you sharing your positive experience! We're so glad you were well-informed about our offers and happy with the friendly service and your purchase.
Excellent and helpful
1 October 2025
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service
Great service and advice from Reading store with purchase of new kitchen knives
28 September 2025
Reply from ProCook - Reading
We're happy to hear that you had a great experience at our Reading store! We appreciate you mentioning the helpful service and advice you received with your new kitchen knives.
Great and durable items
The employee in the store at reading was very lovely and helpful
24 September 2025
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our employee lovely and helpful.
Reply from ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and enjoyed our store layout.
Reply from ProCook - Reading
We appreciate your positive feedback. We are so happy you enjoyed our amazing products and that you found our service friendly.
Very good and visit you again
21 September 2025
Reply from ProCook - Reading
We're glad you enjoyed your experience! Thank you for your positive feedback and we look forward to your next visit.
Recommend ProCook products
Firstly the staff. So very helpful and knowledgeable.
The product itself is good; I purchased non stick cooking pots and they have been good. They work on all hobs. A little expensive but there are different ranges on prices and products.
11 September 2025
Shop is well laid out with a great…
Shop is well laid out with a great choice of products. Staff were very helpful.
12 September 2025
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop layout and product choice and found our staff helpful.
Friendly helpful staff
Friendly helpful staff. Baking pan purchased was good value and excellent quality.
18 September 2025
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and you liked the baking pan.
Reply from ProCook - Reading
We appreciate your positive feedback regarding the price and quality of some items. We are so glad you had a great experience!
Excellent experience!I love it when I go into a store and…
I love it when I go into a store and need advice, and every staff member is friendly, helpful and knowledgeable. What a pleasure ProCook in the Oratory is! Thank you for your great service!
3 September 2025
Reply from ProCook - Reading
We're delighted to hear that you find our staff friendly, helpful, and knowledgeable when you visit our Oratory store. We appreciate your positive feedback and thank you for your great service!
Reply from ProCook - Reading
We appreciate your feedback. We're happy to hear that our store inside the mall met your expectations despite its size. Thank you!
Very friendly & professional
Very friendly, very helpful young lady made sure I got exactly what I wanted
30 August 2025
Reply from ProCook - Reading
We're happy to hear that a member of our team provided such excellent assistance! Thank you for letting us know about your positive experience.
Staff were very helpful and it was a…
Staff were very helpful and it was a good sale . Hope it will be frequent and product is very good quality
25 August 2025
Reply from ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked the sale and product quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.