I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.... See more
Company replied
Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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See what reviewers are saying
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... See more
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
Company replied
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
886 reviews
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Small non stick frying pan…
I was looking for a small non stick frying pan. The Sales assistant pointed out what ProCook had to offer and the price. I made my selection of just what I needed. Straightforward as it should always be. Thanks
25 January 2026
Reply from ProCook - Gloucester
We're happy to hear that our sales assistant was helpful in finding the perfect non-stick frying pan for your needs. We appreciate your positive feedback and are glad you had a straightforward shopping experience.
Reply from ProCook - Gloucester
We appreciate you sharing your thoughts! We're so happy to hear you liked your purchase and found our sales assistant knowledgeable and pleasant.
I bought the wrong size tins
I bought the wrong size tins, they were returned and the right size bought in there place extremely easy and the staff were very very friendly and helpful
23 January 2026
Reply from ProCook - Gloucester
We're so happy to hear that the return and purchase of the correct size tins was extremely easy! We're also glad that you found our staff very friendly and helpful.
Very helpful staff
Very helpful staff and friendly,explained items to us and there best uses.
15 January 2026
Good quality and service
10 January 2026
Reply from ProCook - Gloucester
We appreciate your positive feedback! We're so glad you think our quality and service are good.
New to air fryer Staff very good
New to air fryer Staff knew what accessories I needed and explained what not to do. very good shop
17 January 2026
Reply from ProCook - Gloucester
We're glad our staff helped you with your new air fryer and accessories! We appreciate you taking the time to share your positive experience with us.
I wanted an in pan steamer
I wanted an in pan steamer. The lady there showed me the different steamers explaining that one was in the sale.
17 January 2026
Reply from ProCook - Gloucester
We appreciate you sharing your positive experience with our team; it means a lot to us.
Perfect shopping experience
Staff extremely helpful, polite and attentive. Clean well laid out store either quality products. I have used Pro Cook for years.
12 January 2026
Reply from ProCook - Gloucester
We appreciate you mentioning our helpful and attentive staff and the quality of our products. We're happy to hear you've used Pro Cook for years and enjoy our store.
Large choice of quality products
Large choice of quality products, well displayed. Prices reasonable for the quality. Would have liked a little more description of the product on its packaging: we wanted a PFA- free non-stick pan and had to ask to check, as we weren't sure whether the relevant display card described all the products on display, which didn't all look the same inside the pans.
11 January 2026
Reply from ProCook - Gloucester
We're glad you appreciated our product selection and pricing. We appreciate your feedback regarding product descriptions and will consider ways to provide more clarity, especially about PFA-free non-stick pans, to improve the shopping experience.
Glacially slow ....
Slow to process online orders. Something I ordered on a Thursday (and I was reasonably hoping to receive five days later) still had the status of undispatched and in "processing" on day four following payment. Even if you pay an accelerated delivery fee (getting you DPD in lieu of Evri) the time taken to dispatch is still right out of a snail derby. Guys, you are up against a market dominated by Amazon next day delivery - do wake up and smell the coffee! I have a local Procook store that's ten minutes away, but they don't carry a lot of stock, which makes me wonder what's the point of that particular retail outlet.
12 January 2026
Unprompted review
Reply from ProCook - Gloucester
We appreciate your feedback and are sorry your order's dispatch was delayed. We know quick delivery is important and are looking into how we can improve our processing times to meet expectations.
Pro Cook sell quality kitchenware
Pro Cook sell quality kitchenware. I purchased a Hand Blender, a veg peeler and can open. All three work better than any similar items that I have used over the years. The in-store staff and very helpful and courteous (Gloucester Quays). I thoroughly recommend Pro Cook!
10 January 2026
Reply from ProCook - Gloucester
We're happy to hear that you find our kitchenware to be of great quality. It's great to know that the hand blender, peeler, and can opener exceed your expectations and that our staff is helpful. We appreciate your recommendation!
Gourmet Ceramic Non-Stick cookware set not for induction
Gourmet Ceramic Non-Stick Cookware Set 6 Piece
Only compatible with induction if you have a lot of patience. These saucepans take way too long to boil water.
Did an experiment, boiling a pint of water:
18cm gourmet saucepan took 5m 18s to boil, old 18cm enamelled steel took 2m 07s. Borrowed friend’s Ikea 18cm steel saucepan which took 2m 03s.
Tested the 16cm saucepan too - this took 11m 26s to boil a pint of water.
24cm frying pan was better at 2m 12s, but perhaps the larger base helps.
Overall, not impressed - yes they work with induction if you have enough time and patience.
They should not be sold for use on induction hobs.
5 December 2025
Unprompted review
Reply from ProCook - Gloucester
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Reply from ProCook - Gloucester
We appreciate your positive feedback! We're so glad you found our advice on the different products great.
I started using ProCook for its quality…
I started using ProCook for its quality and workmanship. The price is reasonable with a long warranty.. Staff are professional and helpful
16 December 2025
Reply from ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you find our quality and workmanship excellent and our staff professional and helpful.
Reply from ProCook - Gloucester
We're happy to hear that our shop keeper was helpful and pleasant! We appreciate your positive feedback.
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