We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... See more
Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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See what reviewers are saying
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... See more
Staff were really pleasant and knowledgable. I knew we wanted a minimum triply set of pans and it was good to place the alternatives side by side.
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
883 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very attentive and polite assistant.
5 July 2026
Reply from ProCook - Gloucester
We are so pleased to hear that our assistant provided you with such a positive experience. Your kind words mean a lot to us!
Great customer service
30 June 2026
Beautiful set, great online & care but shop assistant attitude let down
Really nice produce. Had an piece from an online order turn up broken and after calling customer care, had a new bowl sent out next day delivery. Cant fault that process and would give 5*. What let this company down is the shop staff. I got first 2 sets in the shop and when i asked the girl, she instantly told me to buy online. When i questioned it, it wasnt because there was no stock, it was just too much like hard work for her!
20 June 2026
Excellent customer service
Excellent customer service. Staff are always very helpful in ProCook
25 June 2026
Reply from ProCook - Gloucester
We truly appreciate your kind words about our service and product.
A good sized baking dish
A good sized baking dish. Now I am confident that everything in a recipe will fit.
13 June 2026
Reply from ProCook - Gloucester
We're so glad to hear you found the perfect size baking dish for all your recipes!
A nice experience
Store was well laid out and with a good choice of products. Staff were helpful without being pushy. A nice experience all round.
6 June 2026
Very helpful staff
10 June 2026
Klaudia was so helpful
Klaudia was so helpful. Great advice leading to us buying a great product at a great price. Very happy
6 June 2026
The Assistant was very knowledgeable…
The Assistant was very knowledgeable pleasant and helped us to consider some extra options to the knife set we purchased
1 June 2026
Reply from ProCook - Gloucester
We're so glad our assistant was knowledgeable and helped you with extra options. Thank you for your wonderful feedback!
Reply from ProCook - Gloucester
We appreciate your kind words.
Reply from ProCook - Gloucester
We appreciate you sharing your positive experience!
Reply from ProCook - Gloucester
We're glad you found our shop well-laid out and our staff welcoming.
Reply from ProCook - Gloucester
We're glad our staff was helpful and friendly, and you found what you needed within budget.
Great
I was served by Rebecca, she was very friendly and had great product knowledge, actually ended up buying more than I expected because of her advice. Was very happy with my purchases and the offers in store.
21 May 2026
Reply from ProCook - Gloucester
We're so pleased to hear you had such a positive shopping experience and were happy with your purchases and the offers in-store. Thank you for your kind words!
Helpful friendly staff enabled us to…
Helpful friendly staff enabled us to find what we wanted quickly.
11 May 2026
Reply from ProCook - Gloucester
We're so pleased our friendly staff helped you find what you needed quickly.
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