I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.... See more
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Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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See what reviewers are saying
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... See more
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
Company replied
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
887 reviews
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Saucepans
Wanted saucepans for my new kitchen. There was no where else I would go. It’s great to be able to see and touch them rather than a picture on the tablet.
1 May 2026
Good value with regular discounts on…
Good value with regular discounts on various products.
Good quality for the costs of kitchen items.
Nice laid out stores and friendly staff.
1 May 2026
Helpful staff.
30 April 2026
Staff very helpful
30 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Gloucester
We appreciate you letting us know our staff was helpful and that we provide a top-quality product. It means a lot to our team!
Well presented
The shop was clean & tidy & all the displays were clearly priced & well stocked. The staff member was very helpful.
23 April 2026
Reply from ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with our shop's cleanliness and our staff member's helpfulness.
Great quality purchase and a superb…
Great quality purchase and a superb price, especially with the added bonus or discount.
Very pleased with the help from staff and with my item.
26 April 2026
Reply from ProCook - Gloucester
We're so happy to hear that you are pleased with your high-quality purchase and the price! We appreciate your kind words about our staff's assistance and your item.
Refund faulty product
Went in with a faulty item, assistant checked the item and was happy to give me a refund or exchange. Verify friendly helpful staff.
26 April 2026
Reply from ProCook - Gloucester
We're happy to hear that our staff was helpful and accommodating when you had an issue with your item. Thank you for your positive feedback and for taking the time to share your experience!
Great Service
Have found staff at Pro cook very pleasant and helpful on both occasions.
I had purchased a insulated teapot for a present at Christmas time unfortunately it recently developed a leak .
There was no problem when I returned the item to the store and obtained a new teapot. The member of staff polite and apologised for the inconvenience.
22 April 2026
Reply from ProCook - Gloucester
We're happy to hear that our staff were pleasant and helpful during your visits. We appreciate you sharing your experience regarding the teapot and are glad the return process was smooth. Thank you for your positive feedback!
The sales assistant was very helpful…
The sales assistant was very helpful and informative
21 April 2026
Reply from ProCook - Gloucester
We appreciate you letting us know the sales assistant was informative and helpful during your visit!
I went to the cirencester branch
I went to the cirencester branch, a day after I went to Gloucester outlet both stores were immaculate, and the sales people were so very helpful, polite and smiled, that makes the difference. When I need more work stuff i know exactly where I'm going.
25 April 2026
Reply from ProCook - Gloucester
We're so glad to hear that you found both stores immaculate and the sales people helpful and polite. It's great to know that our service makes a difference and that you know where to go for your needs.
Reply from ProCook - Gloucester
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great company, love the products!
Great choice of products online.
Ordered two black cast iron casserole dishes. One shallow, one round. Great quality!
Arrived in pristine condition, at the allotted time.All packed with great care in environmentally friendly recyclable packaging.
Love the products .. will be buying more from this company!
11 April 2026
Reply from ProCook - Gloucester
We're happy to hear you found a great choice of products online and that your black cast iron casserole dishes are of great quality! It's wonderful they arrived in pristine condition, packed with care. We appreciate your feedback!
Reply from ProCook - Gloucester
We appreciate you sharing your positive feedback regarding our very friendly customer service; we are so happy you enjoyed it!
Reply from ProCook - Gloucester
We're glad you enjoyed it; we appreciate you sharing your positive experience with us. Thank you for your feedback.
Well stocked and laid out shop
Well stocked and laid out shop. Pleasant lady who served us.
19 April 2026
Reply from ProCook - Gloucester
We appreciate your great review! We're so happy you liked our well-stocked, laid-out shop and pleasant service.
Always excellent friendly service
Always excellent friendly service. I returned a saucepan lid. No question about replacing the item.
17 April 2026
Reply from ProCook - Gloucester
We're happy to hear that you received excellent and friendly service. We appreciate your feedback and are glad the saucepan lid replacement was seamless.
I love browsing & looking at the little…
I love browsing & looking at the little gadgets you have.
Also had a hand held milk frother I have been looking for.
19 April 2026
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